I have never once been talked to in a friendly manner by any of the employees at Sturgess Cycle…read more They not only talked down to me in a rude way, but they also gave me so undeserved dirty looks upon the moment I entered the door. I do not recommend taking your motorcycle here for service, nor do I recommend going there for any of your moto retail needs. I've been an apprentice mechanic at Modern Motorcycling, Trev Deeley, and International Classic Motorcycles (All in BC) and never once have I seen a service tech, retail employee or management treat anyone in this way. I would score them zero out of 5 stars but I can't figure out how to leave a review with zero stars. Hands down the worst experience I've ever had in 7 years of motorcycling.

Great sales experience which was fully negated with awful service experience. I rode almost 1.5…read morehour from Richmond Hill to them for my first service. Sturgess charged me for an exhaust cleaning service! which i never asked, but only inquired why residues were present on exhaust of a brand new bike. What makes them win the award of non-prfoessional service is neither service manager nor technician responded back to my phone call about the matter. Bunch of rookies and dishonest people in service department. Never, ever will take a bike there,

My boyfriend Josh LeBlanc bought a bike here and they forgot to put oil in it before they released…read moreit to him. The bike seized after 90km and they want him to pay to replace the engine, which is going to cost $3000, because they are accusing him of tampering with it. The bike was locked up the entire time he was in possession for less than 2 weeks before it seized during his first ride on the highway. They are sketchy and I would suggest you go to another dealership.

This store is not friendly. Unless you have a lot of extra…read moremoney and want to buy things without haggling you best not go here. This store is not for average people. It is a "privileged" or "upper class" store. The prices are high the items are few and the staff are rude and unfriendly to average people. If you don't drive a BMW or Mercedes then you will definitely not get good service. If you drive a Ford or a GMC you will have a fight on your hands to get service and if you drive a KIA the staff will ignore you. There are better stores in Burlington.

Bought a new superglide,wanted to trade it in next year,for a road king.Bill the owner makes me out…read morea quote sheet,trying to add full tax to the sale then deduct my trade.Hes a wise guy,never went back regretted buying super glide from him.

From the owner: Poole's Cycle Quality Motorcycles - Serving the Motorcycle community for over 65 years, with over…read more55 years at the same great location. Specializing in Harley-Davidson sales, parts, and service.