I have never once been talked to in a friendly manner by any of the employees at Sturgess Cycle…read more They not only talked down to me in a rude way, but they also gave me so undeserved dirty looks upon the moment I entered the door. I do not recommend taking your motorcycle here for service, nor do I recommend going there for any of your moto retail needs. I've been an apprentice mechanic at Modern Motorcycling, Trev Deeley, and International Classic Motorcycles (All in BC) and never once have I seen a service tech, retail employee or management treat anyone in this way. I would score them zero out of 5 stars but I can't figure out how to leave a review with zero stars. Hands down the worst experience I've ever had in 7 years of motorcycling.

Great sales experience which was fully negated with awful service experience. I rode almost 1.5…read morehour from Richmond Hill to them for my first service. Sturgess charged me for an exhaust cleaning service! which i never asked, but only inquired why residues were present on exhaust of a brand new bike. What makes them win the award of non-prfoessional service is neither service manager nor technician responded back to my phone call about the matter. Bunch of rookies and dishonest people in service department. Never, ever will take a bike there,

Lots of cool stuff, strange but they simply don't seem to…read moregive a shit. Go elsewhere. The service manager hates his life and it shows. Sales guys were alright. Small businesses are starving for business. Let this one starve. This should be a one star but giving them 5 is amusing and will ensure it gets read by more.

Scumbag owners. DO NOT TRUST!…read more I told them exactly what the issue was with my bike and exactly what I wanted to be repaired. They then proceed to work on the WRONG SIDE OF THE BIKE WITHOUT MY APPROVAL. Did not fix anything on that side of the bike but demanded payment because of the labour. They must be falling on financial troubles to pull this type of bs on their customers and most customers probably don't know any better. I will admit they did fix exactly what I told them to but did more "labour" to the opposite side of the bike to scam me. I refused to pay for a while as I did not agree to this and they did not ask for consent before proceeding. They held my bike and said they would destroy my credit and charge me for storage fees. A few weeks later I paid because I thought they would tamper with my bike. I wouldnt put it past them due to the horror stories I've heard from friends and some of their prior customers. I would highly reccomend to stay far away from this shop.

Bought a new superglide,wanted to trade it in next year,for a road king.Bill the owner makes me out…read morea quote sheet,trying to add full tax to the sale then deduct my trade.Hes a wise guy,never went back regretted buying super glide from him.

From the owner: Poole's Cycle Quality Motorcycles - Serving the Motorcycle community for over 65 years, with over…read more55 years at the same great location. Specializing in Harley-Davidson sales, parts, and service.