Colonoscopies aren't exactly what you look forward to. The prep for one is the worst part -- even…read morethe jar of pickles in the refrigerator look delicious to you the day before your procedure. Having said that, the nurses and doctor were great. Couldn't have been more friendly. They were fantastic! They were engaging, friendly and make you comfortable in an otherwise uncomfortable situation. After all, you are about to expose your butt to an attractive nurse. Even then, they complimented me on mine. I think I heard one say, "What an a$$!" Ok, I made that part up. But on a serious note, I wouldn't exactly take a colonoscopy over a trip to Disneyland, but if you have to have one, this is the place to go. They were great! Can't wait for my next one in ten years. That's actually a lie. Like I said, I have no memory of the procedure itself, once they inject the sedative, it's the Suprep and magnesium citrate you have to drink to 'clean' your colon out and liquid diet, prior to the procedure. Once you get through that and make it to the surgery center, you're home free. Everything else is smiling, friendly nurses and no memory of the procedure itself. You 'go to sleep', wake up and go home.

The office space is nicely oriented. However, the mixed my appointment t up leaving g me waiting…read moreseveral hours to see NP to schedule exam. I'm going to re-review them after procedures to give full review instead of focusing on the initial mistake. Drew

Absolutely unacceptable billing practices…read more I was overcharged for a preventive screening -- something that is 100% covered by insurance. Not "maybe covered." Not "partially covered." Fully covered. And instead of automatically correcting the overpayment once insurance processed the claim, this office just... keeps the money unless you call and demand it back. Let that sink in. They will not issue refunds automatically. The patient has to catch the mistake and call. How many patients never even realize they were overcharged? How many people assume the office knows what it's doing and trust the bill? This office handles insurance claims every single day. They know how preventive services are billed. They know preventive screenings are covered at 100%. Pretending confusion or acting like this is some unpredictable insurance mystery is insulting. This isn't a rare coding anomaly -- it's routine, standard billing. Patients shouldn't have to audit their own medical bills to make sure a provider isn't sitting on their money. If you overcharge, you fix it. Automatically. Period. If you go here, scrutinize every single bill and compare it to your EOB. Apparently, that's the only way to make sure you're not quietly overpaying.

No one answers the phone. I left 6 messages and no one ever called me back. When I finally was able…read moreto get an appointment, the Dr spent all of maybe 5 minutes or less with me. Did not validate my concerns or questions, and made me feel so dumb, but yet, immediately scheduled me for a procedure. There's no patient portal and no email to contact anyone. However, when you have a procedure scheduled, they text and email you numerous times to make damn sure you bring in your payment or they will refuse the procedure. I can't honestly recommend this place. There are other options out there.

Dr Bortuzzo and her staff are caring and thorough. Within 4 days I had an appointment and a…read morecolonoscopy. Dr Bortuzzo personally called with my results and arranged for my oncology Doctor....can't thank her enough.

appointment come up. So when I went to the doctor's office for my appointment and she starts…read moreyelling at me saying how She had family emergency and I told her, well, that's not what your assistant was saying she was just saying it wasn't done never once. Mentioned, she was out of the office and that there could be another doctor that could see me so then I had the practice manager Victoria Herget call me and I was telling her how this doctor yells at patients in the appointments says that they're questions about their own medical stuff should not be asked in the appointment that that's not what it's for and so the practice manager Victoria Herget said that her yelling at me was just Dr bortuzzo HOT ITALIAN WAY OF SPEAKING so basically saying at that facility it's ok that patients get yelled at and blamed for the doctors or even assistance negligents so I would say , if you're going to see Dr bortuzzo or even going to this facility, you should record all interactions.Especially when practice managers call you too cause that's what I did and then I got a phone call saying they don't take my insurance anymore

After reading Yelp reviews I suspected they do not do colonoscopy procedures by any practitioner…read morehere. That is important for us to know now , as my wife is due By the years rule. 10. So I will keep looking.

Website lists all types of gastro related care and procedures. When you call the message says they…read moreonly treat fatty liver disease.

Dr Krone and Ivana in the office are the best! Ivana treats patients like family, and I felt very…read morecared for by her and Dr Krone. Highly recommend Swan Gastro and Dr Krone, especially if you are a younger person seeking help for a GI disorder.

Everyone is caring and willing to help and answer any questions. The type of care from the GI…read morespecialists is top tier!

Probably the worst doctor visit of my life. I am a younger female, no past G.I. issue, don't smoke,…read moreand he completely dismissed my concerns. He printed me over 50 pages of scientific literature and said it should go away. Luckily English is my first language and I have a science background (I don't mention the second part ever). Well guess what, I went to another G.I. got some blood tests, CT scan, and it was something bigger. If you want someone who will miss something, go to this doc. If you want someone who will listen to you, advocate for you, go to any other doctor. I only took this appointment because it was the first one available, I'd recommend anyone to wait for another doctor, even if it's another one in the same clinic. This was the first doctor that I actually left in tears. Do not waste your time.

Dr. Shekleton performed an endoscopy on me and identified my problem. He prescribed the proper…read moremedicine for and explained the results of my test. I feel great now and I owe it all to him.

Gastrointestinal problems are not always straightforward. Over the past two or three years, Dr…read moreHanna has done everything he could to diagnose my abdominal pain issue. After exhausting all the possibilities he could think of, he ended up referring me to a general surgeon. A small bowel resection was required to mitigate the problem. Dr Hanna continued to follow up with me by performing routine colonoscopies. After my last one in June 2026, he said I'm in the clear and, partly because of my age, he is not recommending any further procedures.

My nurse practitioner was amazing. She listened and helped and didnt just say take medication. I…read moreonly met Dr. Hannah once and he was awful. Just said keep taking meds everything looks fine. Wouldn't recommend at all. Second, the facility double charges you. Its ridiculous. My insurance and I are both looking into it. The billing department is amazing and I appreciate them because I know they get a long of angry callers. Don't use this facility. ​