The customer service overall was good. He was friendly, however I have a large sized couch a boucle…read morematerial and unfortunately once he left the stains were still there and very noticeable after the couch dried. So I tried to go back in myself and do it because we had a party coming up soon and honestly if I had the vacuum system the professionals had, I could have saved myself the $150. There was only one pass done on the couch and ottomans so it is very much still not cleaned.. but again overall he was a nice guy but with the couch and fabric I have, it definitely needed more care and time.

Arrived at appointed time, was well-prepared, worked thoroughly, removing spots I had been unable…read moreto remove. Carpets dried in a reasonable length of time.

UPDATE: their team came back out and finished the job to our complete satisfaction…read more Total scam. Our professional moving company hired them to clean our leather couch while managing our move across town in October of 2022. They sent a pleasant cleaning guy who like to talk and he took about 3-4 hours to clean two counter chairs and the couch. All seemed okay, at least until I moved into my new place the very next day and l looked closely at the couch. See Couch photos attached. Dirt, grime, dog hair and dead bugs remained in every crevice of the couch. It was totally disgusting and appalling. I had already paid our moving company so Stanley Steemer received payment through them. Frustrated, I called Stanley Steemer and asked them to return and finish the job. A manager (?) came to my house and inspected the couch, and he apologized and agreed that my couch was not cleaned properly and needed to be re-cleaned. We agreed he would send out the cleaner on the following Monday but no one ever showed up, and when we never received a phone call we realized Stanley Steemer is a dishonest company and we gave up. Fast-forward to now, and our HVAC vents in our 1950s home needed cleaning. After living in our home for 17 years our home is finishing up major renovations we started a year ago. The vents were visibly dusty, cobwebby and contained toys and debris --due in part to our son who has autism and liked to use the vents as a hiding place. My husband called around for estimates for vent cleaning and without remembering our previous experience with Stanley Steemer (I was the primary contact for them last year) he invited Stanley Steemer to provide an estimate. Stanley Steemer's sales representative came to our home, looked at the vents, and gave us a quote. My husband clearly communicated to him my serious misgivings with having them return to our home given our completely unsatisfactory experiences with them cleaning our couch last year. They assured my husband that they were sorry, and that they would look into what happened last year and would make sure they made up for it with an extra-good job on the vents. So we went with Stanley Steemer, gave them a second chance, and today they came to clean our vents -- and they failed miserably. My husband greeted them on their arrival and at my request stayed to supervise. After about 1.5 hours my husband had to unexpectedly leave but let the Stanley Steemer guys know he would return shortly. He returned 45 minutes later to an empty house as the two guys were gone -- and guess what? They left at least two vents untouched (photos below) and at least one other that had cobwebs in it. My husband took the below photos and texted them to Stanley Steemer with the message that their work was incomplete and unsatisfactory. We have already disputed the $540 they charged to our credit card, and we will never welcome these fraudsters back into our home.

The sad part!! how many people has he done this to. that were too frightened to report him. now…read morelive in their home scared to death of having the next carpet cleaner, handyman, or any service person in their home out of fear. Your home is your safety net. How many safety nets have this guy broke??

first time I've used holbrooks carpet cleaning. Sam goes over and beyond what was expected of him…read more great price and great work. I will definitely use him again

Holbrooks did a great job with my vintage must rug - it looks like new. Sam, the owner, is…read moreprofessional and very responsive. Very reasonable prices, too.

Where do I begin...First a neighbor informed me that the contractor left my condo door open twice…read moreand he shit it for me. Second, I was told they would clean the flooring after the work was completed and I found dirt all over and metal shavings left behind. Those don't feel great when you step on them. Third, they trapped a water line that runs to the spray nozzle behind the other existing water lines inside the kitchen cabinet. Lastly, I requested the ceiling fan be turned on to expedite the drying process and they did not turn it on. Barely an apology given for any of this. Thankfully I didn't have to pay for any of this as I rent my condo. Unbelievable.

I have old Burber carpet that I'm trying to make last one more year. It needed a spring cleaning…read moreafter kids spilling soda and whathaveyou on it all winter so I decided on BPC after Stanley Steamer did such a Craptastic job last spring. Very happy with the job BPC did on a old warn out carpet. It looks at least three years newer and smells nice and I'll add the drying time was about 4 hrs wich is better then whe anyone else has done it. I'll call BPC again.

We had water damage from a burst pipe that caused extensive damage to the ceiling, walls and…read moreflooring. ServiceMaster was able to get out there within several hours and start the cleanup process. They walked me through the steps of demolition and renovation process. They were especially good about communicating their progress. They made a stressful situation much easier and I am very appreciative of their help!

Basement flooded and this company was the worst service provider that I have ever had to deal with…read more This is after having my father dealing with many restoration services in his 30 plus years in the fire service. They ruined so much stuff that was not ruined in the flood including o er $100 in resin for my business, their representatives as well as their owner done nothing but lie. You knew they were lying if their lips were moving. If you want workers that take many smoke breaks, be lied to, stuff packed sloppy, just to name a few things then this is the place for you. Tried to deal with company to fix the problems before leaving review but they wont return call to the person/owner of the items they damaged. I give it a 1 star because I had to in order to leave this review. Their service and customer service isn't worth a sh*t!

Good work. But beware of price increase when furniture is delivered. The final amount was different…read morethan price sent to me in text.

I came here with four old wooden chairs that needed recaning. Caning each one came to about…read more$175-200, enough to dent the wallet, but I'm so pleased with the results. My only complaint is the fact that the caning looks way better than my amateurish stain work. Good service, quick turnaround.