What a disaster! I asked to be put in a monthly deduction from checking account. gave all my info…read moreto the rep. Well, several weeks pass and I try to access my system through the app. Access denied! I call cpi and was told closed due to non payment. huh? I took care of autopay weeks ago. charging me late fees and threatening me with collections. Not to mention the issues I had with them from the get go.I spent hours of wasted time on the phone with unprofessional reps who couldn't tie their own shoes. They are a shrewd team of crooks. please don't entertain the thought of dealing with thieves. unscrupulous business practices. worse I've ever seen

I find it despicable that CPI Security Systems, based out of Columbia, SC would employ sales reps…read moresuch as Jason Gaines and Eric Smith who would LIE and DECEIVE uniformed service members into contracts. Specifically, Eric Smith informed myself and others that CPI Security was running promotions to NOT mandate contract timelines (such as signing up for 39 mos, 48 mos, 60 mos... etc..) only for the company to inform the member "Well that is untrue but it's too late, you're under contract." Additionally, both sales reps informed me that "Uniformed Members who get put on official assignment out of the area can cancel their contract at no cost." That was also A LIE! And to follow it up, when I call to cancel service that I've had at TWO.. not one, but TWO residences, I'm given a different "buyout" amount, if you will, by 4..... FOUR different customer service representatives who all had different "contract requirements" they claim I was under. What in the hell kind of company would LIE TO THE FACES of service members, and then hold steady on those lies and then be so inept at running the day to day operations that their own billing and customer service agents are not anywhere on the same page when it comes to rectifying any situations? If this company cannot even get simple billing and information right, why on earth would anyone hire them to protect their homes via their security services? This company acts as if it your best friend until you don't agree or simply wish to move on in your life at which point they will throw you under the bus and cover up any lies or misinformation that was passed to you. CPI Columbia, SC should be ashamed at how their branch is being run and again, to the sales reps Jason Gaines and Eric Smith, shame on you for pushing lies and taking advantage of service members who YOU KNOW AND WERE TOLD cannot be locked into any contractual agreements as our families are uprooted and moved throughout the country on a consistent basis. And to whoever oversees the entire billing and customer service departments, your employees do not communicate, do not understand and remedial training should be conducted immediately due to their constant display of miscommunication and unacceptable service levels.

The technician Patrick was a lifesaver. He was professional, courteous, and exceedingly fast. He…read morehad the lock changed and a new set of keys cut in what felt like record time. He even took the time to explain the difference between different types of locks, which was actually pretty interesting!

Absolute worst experience ever with a locksmith service. Had an appointment set for 10 days. Called…read morethe morning of it, talked to Patrick (owner), to see what time he would be here. We discussed the job, again, and he knew what I needed done. Said he started at 9:30 with his first appointment (about 8 miles from our house) and would call me about noon to let me know when he would get here. It's now 8:30 in the evening and he hasn't bothered to call or text saying he's not coming. I gave up that possibility, hours ago, and reached out to a real professional service in Columbia and have an appointment with them tomorrow. My advice is don't waste your time waiting for this guy to call back and certainly not to show up. There is nothing more frustrating than waiting for a service call, for hours, and not to show up or have the common courtesy to call.

Dave is a great professional, very knowledgeable and provides great service! 100% Recommended!read more

I had Dave replace a few locks for me. He was able to do them pretty easily. He had to bore a…read morecouple of the holes due to the old deadbolts being too small, and it all worked out. He was easy to communicate and work with as well, and it was more than a fair price for all the work he did. He also rekeyed our mortise lock to match the new keys. Highly recommend him.

Got a system put in my car a few years back. They guy was very helpful in my choosing the right…read moreamount of bass for me. We talked over types and the different amount in which to choose from. My system is very powerful for my car. The sound is exquisite. It has the perfect amount of bass that is not over powering. Also he does a great job at hiding the wires.Just recently my radio started going in and out. The owner was nice enough to check it out no charge. Turns out my kind of car radio goes out after so many years. Once again me and the worker look at my options and got the best style for my needs. The radio look beautiful in my car. The set up is so nice it looks Ike it was made for my car. I will always go here for any of my car updates.

I went in for a new alarm system on my 1976 Chevy truck and new speakers with a stereo…read moreinstallation. Brian was very knowledgeable and gave me all the information on my choices. I had the alarm installed yesterday and I am very pleased with how it turned out. I will be going back in a few weeks for the stereo and speakers and am sure he will do a great job with those as well.

Joe and his team recently gave our security system an overhaul. They were on time, professional…read moreand courteous. Installation was not the easiest as we are in a rural area and we wanted cameras in areas that were a challenge for the installation. but Joe did it and did it right. We are very happy that Joe was referred to us.

They installed upgraded WiFi, 8 camera system with DVR with push notifications much more…read more I couldn't be happier with the service, professionalism and the price that we paid. Highly recommend.

I reached out to Family First Security after spending some time and considerable expense with…read moreanother company who's motto of being "NetPro's" was anything but! When I contacted Family First Security and explained my dilemma, a kind lady from the office (Pam) arranged for Jamie to come out and assess the situation and provide me a quote for the scope of the work I needed, and once we agreed on the price quote, the equipment was ordered, and Family First was even willing to perform a weekend install for me. I can't say enough about how patient, understanding and downright professional everyone I've dealt with a Family First Security has been, everything from arranging the on site consultation, to following up with me on all aspects of the job at hand, from ordering equipment up to & including the installation work, I never felt like I was a burden or just another customer to this company. Rarely have I encountered folks who's listening and responding skills fully addressing my queries and concerns in their replies have I encountered, but Jamie & Pam & their team were downright AMAZING! and I'm most appreciative to the lengths they went to in order to address my needs. Folks, take it from someone who was burned and treated like trash by another company who claimed to be "Net Professionals" but were far from it, if you're seeking a company that truly wants to earn your business, & listens to & responds to your needs, you aught to at least reach out to Family First Security, and give these folks a shot at working with you and providing you with the piece of mind knowing you & your families security is in good hands, and your system installed by professionals who want you to be as happy with their work as they are providing you with a quality installation, with quality equipment that they will not only teach you how to use, but stand behind if anything should unexpectedly go wrong. I would very much recommend Family First Security to anyone seeking the services they provide. ~JT

Family First Security has always been there when I have needed them. Full support and first-rate…read moreproducts.

SHORT VERSION: DO NOT USE SONITROL. We were told from the beginning that after paying $1200 for…read moreequipment that the equipment completely belonged to us. When I mentioned cancelling, Angelia told me they would be coming to get our cameras and system despite our salesman Tre stating we owned the equipment. We were also told that Sonitrol was "at our service" and would know about issues with our system before we would even notice. I was patronized when I called to let them know our cameras weren't working. Our cameras have had constant issues since day 1. When asked to come check on them, Sonitrol wanted to charge us a fee to send a technician and implied that they were doing us a huge favor sending someone to check the cameras that did not work. When I confronted them about their attitude regarding sending a technician at no charge, they told me I likely did not have a maintenance plan that covered it. I have my original paperwork that states I do, in fact, have a maintenance plan. Last week, our camera reached a "max capacity" of video uploads for the month leaving our business vulnerable until a new billing period started. We were never (NEVER) informed of a limit of video clips or additional charges regarding uploads and have read our entire contract. Being a seasonal business, I requested they waive the fee increase to cover our additional clips during our busy season since the office traffic is incredibly low 8 months of the year and would more than even out. They refused. Lastly, using Sonitrol without DVR, you only get short video clips which are enough to see a criminal enter your premises but not enough to see their actions after the first sixty seconds or so. Save yourself the wasted money, time, effort, terrible customer service and annoyance and use someone else.

From the owner: Sonitrol offers state-of-the-art security system technology to keep homes and businesses safe…read moreacross the Palmetto State. This includes Commercial Security Systems, Access Control, Keyless Entry, Fire And Smoke Detection, Intrusion Detection Systems, Video Surveillance, Home Security Systems Burglar Alarm, Total Connect, Wireless Security Systems, and Alarms.

Clay was more than professional and helpful with giving me the information needed to make an…read moreinformed decision.

From the owner: South Carolina's Telecom Solutions Provider. As a Independent Telecom Agency We Partner with Over…read more50 Carriers/Providers to Find our Clients the Best Solutions. Whether You are Looking For Dedicated Fiber Internet, Broadband, PRI/SIP Trunks, or VoIP Solutions we can help you pick the best solution.