I've been here probably three times the first time I was there I was able to get the young man to…read morehelp me and he did a good job. This the last two times I went there to get prepares done the staff are very friendly but however I was informed as I was walking into the door that they were closed. But the sign was still on the door indicating it was opened. So if they are closed please put the sign up. That's all. Continue to succeed

My 2nd time coming to this location in the past year to get an I-Phone screen replaced. Alex was…read morevery friendly, professional, and did a great job replacing the screen. Even better he finished the job quickly while I waited. Hoping I don't need them again but if I do, I wouldn't hesitate to return. Thanks Alex!

I am actually so upset with the customer service i received today! Hope and the manager were…read morecompletely disrespectful to me as a customer, let alone to me as a human being. I do not recommend this store to any Verizon members. My family and I have been loyal customers for around 5 years now and to be treated with such disrespect is insane. As well, talking behind a customers back is hilarious considering I was asking for help and I was treated with complete disrespect! Do not go here

This store is fantastic! In addition to always having everything I need, the customer service is…read moreamazing. I have multiple lines, and often little things come up. Not being technologically savvy, I often become annoyed and head to the Verizon store. Today was one of those days. I was wanting to upgrade two phones and one of the phones was my grandmothers. She had forgotten her Apple ID information. Anyone who uses apple products knows what a problem this can be. Two of the associates, Ashleigh and Iisa, took the time not only to make sure I got my upgrades, but to make sure my Apple ID issues were resolved. Every associate goes out of their way to help you in anyway they can. I experience this service every time I visit this store. If you are a Verizon customer, I highly recommend visiting this location. You will receive great products and absolutely phenomenal customer service!

I reached out about replacing my cracked screen. He responded within 15 minutes giving me the price…read moreand said I could come in the same day and get it done. I get to the business, and he tells me it'll only take ten minutes, and I can take a seat. I was checking the time, and he did not lie it only took ten and it looks just a good as when I got the phone!!

I regret being referred to Cellular Plus on Parklane Road and will not return. I brought in my…read moredaughter's Apple Watch for a cracked back, charging issues, and an upside-down screen orientation. I was told it would be repaired for $100 and ready Monday. Instead, I received no updates and had to return multiple times over approximately three weeks. Each time, I was told it needed more time and would be ready "tomorrow." When I finally received it, the watch was rubber-banded together, covered in glue, and only the back appeared to have been repaired. The other issues remained unresolved. Two days later, the watch shut down again. When I returned to discuss the problem, the representative became defensive, called me a liar, and refused to review the cameras he had mentioned. I had remained patient throughout the process and was not disrespectful, so this treatment was completely unacceptable. I paid $25 after he initially quoted $30-$35, yet he said I should be grateful because he had done more work than I paid for. The money is not the main issue--the lack of communication, poor workmanship, repeated promises, and unprofessional behavior are. I cannot recommend this location.

I was ready to throw my phone in traffic! Kept saying no Sim card randomly, and I had to keep…read morerestarting it every time I wanted to send a text. Calls would just hang up. I took the phone over to Robert and he worked his magic! Got it all cleaned up and looking new again, and it's worked perfect for days now! Robert V is an awesome guy, and this is a family run business. If he can fix it, he will! If he can't, he's honest about that too! (I also had him look at a tablet that was a total loss, courtesy of a 3yr old )

From the owner: We are Apple and Samsung certified repair technicians. Along with our business operating hours we…read morealso offer after hours emergency repair services. We repair cell phone and tablets from many different manufacturers. Call to make sure we have the part in stock to fix your phone. Some parts are special order and we can have them in 1-2 days. Parts that need to be ordered require half paid up front.