Carmen Ramjeet is extremely dramatic and loud, even when taking care of customers or talking on the phone. She is not discrete with secure customer information. She's constantly on the phone with her family or leaving work to go out shopping. She is a hypocrite and doesn't let her employees have any fun or even laugh with each other. Get written up for being one minute late while she comes in at 10:30am and leaves at 4pm. Talks behind all employees and customer's backs. Came in two hours late on my first day and was extremely unprepared and let the tellers figure it out. Compares workers to each-other and tells the people below her they are not as intelligent as her because she's been there longer. Said word for word: employees were much smarter than me, even though I was hired before they were - then made me cry & proceeded to tell me I was too emotional. Told me she was done teaching me procedures and to call someone else if I had questions. Would not speak to me or answer anything from that point forward. Told operations she was "no longer talking to me" after I had called them 50+ times to fix issues and somehow they were okay with that? Makes up her own rules on a daily basis. Falsely accused an employee of stealing money and said they were going to jail. Told the employee she didn't like their father (a trustco customer who is no longer a member after THAT experience) and couldn't believe that they take care of their disabled brother AND work for trustco. Carmen said they should send him to a nursing home, just like she wants to do with her mother - all because they needed to be more PRESENT at work and NOT be answering emergency messages from their disabled brother even though they are his main care-taker during the workday. Carmen is constantly on her cell phone but writes up employees for being on theirs. Also, according to her, we worked for HER, not TRUSTCO. But I'm pretty sure I signed a contract for Trustco... HR does not recognize any of this even though she's gotten handfuls of complains from customers and employees. Carmen is completely intolerable and will make your life absolutely miserable. Do not work at the Clifton Country Road Branch if you want to maintain your sanity. We all know you'll never fire Carmen because she "meets her goals" while tearing people down and forcing older customers and her family to sign up for more and more accounts that they can just close out a month later. She uses her family to get promotional offers and signs documents for her mother, niece and nephew without any of them being present. She has worked there for over 30 years and learned how to work the system. Get real. Our customers cannot STAND her and always ask why she is yelling, hasn't been fired yet, why she is rude to them, and extremely dismissive especially during lunch because that's more important to her than helping her customers or employees. She does not care about anyone but herself. Will not help or train her new employees because they already "went through training" which lasted a week or two and was an absolute *disaster.* She expects you to know everything because you're working for "her" and she is the "best!" Good luck. Your bank is broke. CAPCOM and SEFCU has welcomed me with open arms :) better benefits, more vacation time, more employees, and a *hefty* raise! My regulars with miss me and I will make sure to refer them to Broadview Credit Union when I am fully trained (which lasts three months - take notes, Trustco.) read more