General support claimed my credit report balance was updated once a month. I've been checking…read moresince December of 2025, not a single update. I saved the Terse responses, that offered no help Or sympathy Their response was contact Experian. I'll be taking my business elsewhere. Long time customer with over 20 years Not a way to treat a loyal customer

A VERY BIG THANK YOU!!! to both Debra & John who helped me get a vehicle loan on a great low APR…read morerate. I'm a current member with the bank next door to them (HVFCU) but I was denied a vehicle loan because of low credit history (even though my score was good). I waited about 1-2 months and sat with a HVFCU representative about my denial and if I should re-apply for the loan, they did not recommend to proceed with the application as it may get rejected again. So I stepped outside and looked to my right... glanced at the MHVFCU and I thought I'll take my chances with this credit union I haven't heard of before. I walked into a very nice, modern, high tech & elegant main lobby and was greeted by friendly smiles. I did not have to wait, and was immediately being assisted by Jonathan who helped me fill & submit my application and mentioned he would get back to me later the same day (which I thought would never happen). The most shocking thing to me is when he called and said that my loan was approved! A few days later I found my dream car and went over to MHVFCU to finalize my loan. I was also in a hurry to get things done but I sat with Debra who professionally went over every detail and made sure I sent her all necessary documents. Then within a matter of minutes, I managed to get a check for the car payment. Debra was amazing, she helped me get what I needed, quick! I'm so glad I walked over to MHVFCU that day. The place is not overly crowded and there's always someone to help and pay special attention to you. Please keep up the great work and high standards.

I had no problems with my Walden branch. The tellers are kind and my transactions are handled…read morewell.

I did business with Wallkill Valley Federal years ago and left because of the poor customer…read moreservice. Recently, I decided to give them another chance because it has been years since I had an account with them. BIG MISTAKE! My husband and I went to the bank and opened a joint account. Everything went fine. I then received a piece of a mail from the bank that had never been sealed. My account number was available to anyone that chose to peak inside the envelope. I immediately called the bank and spoke with Nancy. Nancy said I was not the only customer to complain and at first blamed the post office, but later admitted that another customer had come into the bank to show that his envelope had not been sealed by the bank. It became obvious that Nancy did not like hearing complaints when she asked me, why I bothered to come back to Wallkill Valley Federal and open an account. I told her that I had thought by now (after all the years that past), Wallkill Valley Federal would have changed the way they do business, but evidently, that was incorrect and I would be discussing the situation with my husband when he got home from work. When my husband got home and heard what Nancy had to say, his reply was, "CLOSE THE ACCOUNT!" I might also add that I emailed the President of the bank who blamed the post office for the torn envelope and totally ignored the fact that the envelope was CLEARLY NOT SEALED and that's WHY the envelope was torn at the post office.

I opened my first M&T account in 1993 when I first moved to New Paltz, NY. The bank was a…read moreconvenient walk from my house and, with a few exceptions, the staff was efficient, helpful, and friendly. Those who weren't around for long. When I moved to Cold Spring I was very pleased to find an M&T branch even nearer my house. Again the staff was very good, including the new branch manager who was hired fairly recently. The situation Lynda B. described in her 2014 review no longer applies.

I would strongly advise against using this branch. While most everyone in here is lovely, the…read morebranch manager is extremely unprofessional, and downright rude. Zero interest in customer service, and or helping out her clients. I had heard this from several people, but had never had any dealings with her, until today. I am sad to report that I too now have been exposed to this. Disheartening, because we place our money with a bank, trusting them with our livelihoods and then get treated as if we are disposable.

This is the 4th incarnation of my financial institution at this address, but I only went into the…read morebank for an in-person transaction today, for the first time since it changed over from First Niagara several years ago. I have been satisfied with KeyBank service, and my special request at the window was handled well, with friendly and helpful staff.

I have been banking at Lakeland Bank since I moved to Sussex County. I have always been pleased…read morewith their service. they are prompt even when overwhelmed with customers and are always pleasant and accommodating. I do, however, agree with the writer who commented about Melissa Simpson. I felt like a bad child in school who failed a test. She was never warm. She thought that we knew what she knew about banking and when we asked a question she smacked you down. I haven't seen her recently. I hope some other poor Lakeland Bank somewhere does not have her in their employ. Every other employee with whom I have had contact has been wonderful. Lakeland Bank will always be my bank of choice.

Melissa Simpson is incredibly rude, condescending, and unprofessional. I have had several negative…read moreinteractions with her throughout the years of banking with Lakeland Bank in Sussex and have now started to handle my business at different branch locations to avoid dealing with her. She has an attitude if you don't understand what she is saying (because we're not all bank employees and may not fully understand the terminology or process of things!) and has a horrible customer service demeanor when you ask questions or ask her to explain. During a stressful incident of potential fraudulent charges on my card, I certainly did not need the additional stress of a disgruntled employee!! I will continue to take my banking elsewhere!