Banks exist to collect money from their customers and provide services, acounts, money markets, interest, loans, etc. But what if they don't really care about their customers? Unfortunately, I have to conclude that this is the case with Sterling bank in Monroe.
I've gone to the customer service part of this bank with several problems over the last few years. Two out of three times, I got adequate service, with a knowledgeable customer service person. This time, I came in and was asked within five minutes what I was doing there, which was to set up a savings and get some help with electronic banking. Another five minutes passed, while I watched the CSR's banter with the customer ahead of me. Then another five minutes. A teller came by and asked what I needed. I told her. Was assured that someone would be there to help soon. Another five minutes passed. Are you keeping count? I was trying not to. Another five and I put a limit on it. They got five more minutes. Five minutes passed. Now we're up to a half hour waiting to open up my measly little savings.
I'm out.
Some practical questions for this bank. You had three people in this part of the office. Two were shooting the shit with the customer preceding me. The other was tapping away in his office. Why did it take a half hour of waiting with only one out of three people working? And why did it take so long to do business with the preceding customer? Was he asking about estate matters? It certainly didn't look like it. I worked in banking in the bad old days. It took me exactly 15 minutes to set up three accounts. Manually. Without a computer. With the customer signing off on everything. Loan work? Took even less time.
Got a coupla hours? Go here! Wanna read thru ragged copies of New York magazine on your afternoon off? Go nuts. Wanna observe how a detached modern plugged-in bank ignores their customers? Sterling Bank in Monroe is waiting for you. read more
