I really, really used to like this store, spent thousands for hiking gear there over the last 10…read moreyears. However, I saw print, online and outside the store advertising for a 70% off sale, and went in. Not a single item was as advertised. Nothing at all for the advertised sale prices, a few, very few 30% off sale items, but nothing else. The manager had no reason why, seemed flustered by the question and quickly went outside to take the big sign by the road down. He said he had no idea there was nothing on sale. Great manager. Another employee suggested they had sent back all the other stuff that would have actually been on sale, which made no sense at all. As I said, used to love EMS, but have noticed a big decline in the customer service aspects of the company lately. I will not be going back at all. L.L. Bean will be getting my money from now on.

I am starting to really like this company. They have great products, great service, great…read moresalespeople, nice website, good sales, great return policy... we felt like we got great prices on quality stuff, and got expert help choosing the right products. Given all that good stuff, it seemed odd that they couldn't order the shoe sizes we wanted, that they didn't have on hand, and pick them up in the store... we had to go home, go online to their website, and order them from there to our house. We would have rather just come back to the store to pick them up, but apparently you can only do instore pickup on items that the store already has in stock.

awful customer service. and very high prices. not to mention they fail to honor their OWN return…read morepolicy. spend your money elsewhere!

This place has all the clothing and boots we wanted and cheaper than Amazon!…read more Austin I believe was the gentleman's name who helped me. He was so kind and brought me out every single option for a new buff for some extra masks for me. I can't say everyone is friendly or willing to help. But those who do like Austin and John go above and beyond.

I always appreciate a shop who will refer you to another local business when they can't help in a…read moretimely manner. Thanks Mocean for helping us find what we needed. Fabulous customer service...

Having shopped here over the years I can say quite a bit about Ryan and his staff. Customer service…read moreis paramount, and that's just the beginning. I was looking for a particular item and they did not carry it, but the woman I spoke to said they would get it ordered for the store and that it would be in within 7-10 days. Since their nationwide competitor had it on the shelf they ordered a case to have it in stock for everyone. Take a moment to think about how impressive that is. Flip the scenario and but a big box retailer in that position. Would they immediately put an item on their next order from a vendor to stock it in the store? Does the store manager even have that power? Or would they be more likely to direct you to their website? Very few of us will ever run into Bezos at the supermarket, so why line his pockets? Almost all of us will run into Ryan and his staff outside of Mocean, either having fun on the trail, or at an event supporting the community. Keep this in mind when shopping.

Came in to get skis for our upcoming trip. I must come in at wrong time because the young man…read moreworking was by himself and seemed to be multi-tasking with a customer, phone calls and us. I filled out the rental waiver and he said he would get some help. No one helped and we left after 15 minutes of him on the phone. I don't know who is running the place now, but two thumbs down. This place used to be the place to get skis. Not anymore, just save yourself some money and get them at the mountain.

This is where they keep all the items that the 99% aren't supposed to know about. If prices concern…read moreyou, don't go in to see the good stuff-the really good stuff. Id like to only wear things from here, but my suitcase can only take so much...

The workers were really nice. This was my first time in Cape Cod and I had brought fishing rods…read morebecause we were camping and I was honest with them and I let them know that I had completely no clue where to fish how to fish and what to use they told me the best spots I could go to and they offered me really good equipment to use in those areas and ended up working. I ended up catching three nice Seabass. Price was good only spent $20.

I made an order with the mighty fish and it was a bad experience. It took forever to get my order…read moreand I tried customer service several times to find out about my order and no one would reply at all so there service was non existent then to top things off my florocarban leaders are junk as a couple of them are broken. I would try customer but why should as I have no confidence that they will reply back to me.

I had a great experience...until I left and realized that the wrong model of bike had been…read morepurchased. I wanted one that had certain features included, and the model ordered didn't have any of them. When I called for assistance, I was told all of the "add ons" I wanted could be purchased once they knew I actually liked the bike. This was confusing to me, and felt very dismissive. I didn't want to wait weeks for a bike to come in, bring it home, and then wait weeks for fenders and other parts to come in before I could really ride it the way I wanted to. I'm not sure if they didn't know (or want to admit) that they had ordered the wrong model, or if there was something more icky going on...but with the size of purchase...I no longer felt comfortable. I canceled my order and went elsewhere.

Selection of in stock inventory is in NO WAY representative of the website. Unless you are open to…read moreswitching things up, the IT guy in TX has no clue what is in stock. In their defense, the manager substituted a comparable item at the same price. P.S. expect little or no input to a gear purchase on alpine unless you are working with the manager..and avoid the whole board side. The staff has a serious tude.

Paid $80 for a quart of paint and asked the clerk to shake it. She initially said she couldn't as…read morethere were only two people on. We offered to do it ourselves and she finally agreed. There was no one in the store...

Staff is exceptional, selection is fantastic and prices are fair…read more I will repeat the first one so we are clear, staff is exceptional. Love that place!

Wicked nice people. Well stocked store. Many customers being helped in a timely manner, and getting…read moretheir needs met. Highly recommend!

Stopped in to learn about good places to take my daughter fishing. The gentleman behind the…read morecounter spent a good amount time sharing tips on areas (ponds) to see. He wasn't pushing to sell anything which I appreciated. Of course, I did buy some items for our tackle box as a thank you but it was nice that they just shared info without any expectations