My son bought his first pack of Pokémon cards here. Very…read morecool shop with all types of toys and collectibles. I even got a "ribbit" on the way out. Highly recommend stopping in - will be back.

Fantastic shop! Jake, the owner, is always incredibly helpful. We have never been disappointed…read morewith a recommendation. Once we brought a group of kids in to pick out discs form Disc Golf. Jake helped the kids picked discs, gave some instructions and tips to get them started, and provided directions to the course and recommendations on what holes to play. Had a huge smile on his face the entire time. You won't find a shop owner who loves what he does more than this guy and it absolutely shows.

I really, really used to like this store, spent thousands for hiking gear there over the last 10…read moreyears. However, I saw print, online and outside the store advertising for a 70% off sale, and went in. Not a single item was as advertised. Nothing at all for the advertised sale prices, a few, very few 30% off sale items, but nothing else. The manager had no reason why, seemed flustered by the question and quickly went outside to take the big sign by the road down. He said he had no idea there was nothing on sale. Great manager. Another employee suggested they had sent back all the other stuff that would have actually been on sale, which made no sense at all. As I said, used to love EMS, but have noticed a big decline in the customer service aspects of the company lately. I will not be going back at all. L.L. Bean will be getting my money from now on.

I am starting to really like this company. They have great products, great service, great…read moresalespeople, nice website, good sales, great return policy... we felt like we got great prices on quality stuff, and got expert help choosing the right products. Given all that good stuff, it seemed odd that they couldn't order the shoe sizes we wanted, that they didn't have on hand, and pick them up in the store... we had to go home, go online to their website, and order them from there to our house. We would have rather just come back to the store to pick them up, but apparently you can only do instore pickup on items that the store already has in stock.

awful customer service. and very high prices. not to mention they fail to honor their OWN return…read morepolicy. spend your money elsewhere!

This place has all the clothing and boots we wanted and cheaper than Amazon!…read more Austin I believe was the gentleman's name who helped me. He was so kind and brought me out every single option for a new buff for some extra masks for me. I can't say everyone is friendly or willing to help. But those who do like Austin and John go above and beyond.

Having shopped here over the years I can say quite a bit about Ryan and his staff. Customer service…read moreis paramount, and that's just the beginning. I was looking for a particular item and they did not carry it, but the woman I spoke to said they would get it ordered for the store and that it would be in within 7-10 days. Since their nationwide competitor had it on the shelf they ordered a case to have it in stock for everyone. Take a moment to think about how impressive that is. Flip the scenario and but a big box retailer in that position. Would they immediately put an item on their next order from a vendor to stock it in the store? Does the store manager even have that power? Or would they be more likely to direct you to their website? Very few of us will ever run into Bezos at the supermarket, so why line his pockets? Almost all of us will run into Ryan and his staff outside of Mocean, either having fun on the trail, or at an event supporting the community. Keep this in mind when shopping.

I always appreciate a shop who will refer you to another local business when they can't help in a…read moretimely manner. Thanks Mocean for helping us find what we needed. Fabulous customer service...

Came in to get skis for our upcoming trip. I must come in at wrong time because the young man…read moreworking was by himself and seemed to be multi-tasking with a customer, phone calls and us. I filled out the rental waiver and he said he would get some help. No one helped and we left after 15 minutes of him on the phone. I don't know who is running the place now, but two thumbs down. This place used to be the place to get skis. Not anymore, just save yourself some money and get them at the mountain.

This is where they keep all the items that the 99% aren't supposed to know about. If prices concern…read moreyou, don't go in to see the good stuff-the really good stuff. Id like to only wear things from here, but my suitcase can only take so much...

The workers were really nice. This was my first time in Cape Cod and I had brought fishing rods…read morebecause we were camping and I was honest with them and I let them know that I had completely no clue where to fish how to fish and what to use they told me the best spots I could go to and they offered me really good equipment to use in those areas and ended up working. I ended up catching three nice Seabass. Price was good only spent $20.

I made an order with the mighty fish and it was a bad experience. It took forever to get my order…read moreand I tried customer service several times to find out about my order and no one would reply at all so there service was non existent then to top things off my florocarban leaders are junk as a couple of them are broken. I would try customer but why should as I have no confidence that they will reply back to me.

Came in today to buy new ski boots. Worked with Emily and she was amazing! Very knowledgeable and…read morepatient with me. Even after not buying new boots she still made me feel comfortable. Worth the hour drive to come here. Thank you for making my day!!

HORRIBLE CUSTOMER SERVICE!!! I bought skis on line that they…read morehad plenty of stock. The skis were supposed to be ready for pick up in 4 hours. Two days late, no email. I called and manager said the order is being processed and wait for an email. Two weeks later, no email. I called and the same manager said the same thing. Finally when I got upset and demanded a call back. She called back later to say they don't have my skis. She then offered me different skis for much more $$$. Is this legal??? Each time I called, I got the feeling that the manager thought she was smarter than me and my problem.

Paid $80 for a quart of paint and asked the clerk to shake it. She initially said she couldn't as…read morethere were only two people on. We offered to do it ourselves and she finally agreed. There was no one in the store...

Staff is exceptional, selection is fantastic and prices are fair…read more I will repeat the first one so we are clear, staff is exceptional. Love that place!

Wicked nice people. Well stocked store. Many customers being helped in a timely manner, and getting…read moretheir needs met. Highly recommend!

Stopped in to learn about good places to take my daughter fishing. The gentleman behind the…read morecounter spent a good amount time sharing tips on areas (ponds) to see. He wasn't pushing to sell anything which I appreciated. Of course, I did buy some items for our tackle box as a thank you but it was nice that they just shared info without any expectations

Lily was snappy with the older couple in front of me in line for asking basic questions, and was…read morehonestly a dick in general. She also got huffy when I asked about discounts for a hoodie with a big stain on the back, then forgot to take off the ink cartridge. How are you going to work at an athletics store and be Shaq's weight at Kevin Heart's height..

Poor attitude from multiple employees who where being rude because I wanted to buy some thing near…read morewhere there where stocking shelves.