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    Truly Cleaning Services

    1.0 (4 reviews)

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    Bear Pro Cleaners

    Bear Pro Cleaners

    (7 reviews)

    Response: 10/10 From the moment I asked for a quote, to the…read moremoment the cleaners, Blanca and Aza, stepped out of my apartment, Bear Pro Cleaners was quick in responding, they were thorough in explanations, and they were able to help with any questions and concerns I had. Before Blanca and Aza started cleaning, they went over the checklist and asked if I had any questions and made sure they went over my special requests. Cleaning: 10/10 My rating is based on what the cleaners and reach and get without flipping over the entire apartment or hurting themselves. From visible places to places you don't frequent, I believe Blanca and Aza did an amazing job. I asked if they could clean behind the couch and they did! They got through the checklist and I was very pleased with the cleanliness of my apartment. It was like a boulder was taken off my shoulders. The apartment smelled clean as well. They used pet-friendly and child-friendly products which also made me feel relieved. Pricing: 10/10 For the work that was put into cleaning and also taking further steps to accommodate my requests, I believe the price is perfect. My couch is pretty heavy and for Blanca and Ava to clean behind the couch with no additional costs was very surprising and I am grateful. As well as the water stains on my dishwasher that was really difficult to get rid of, they did their best to scrub and scrub until it looked nearly new. All without additional add on costs. The owner called to let me know they would try their best to rid of the stains with no cost which was very dependable of him. I am really grateful for their kindness and customer service. Overall, I am extremely pleased and will be using their services again! They were kind, attentive, and also very sweet to my child. It was a very good experience.

    Used the Yelp app to request quotes for the first time and received 5 quotes within 15 minutes…read more 3 were booked for two weeks out so they were eliminated. One sent a preliminary quote that was way too high so I reach out to Bear Pro Cleaners. We start off texting to share basic details then arrange a call. After speaking with Kevin (owner) and discussing my immediate needs we set an appointment for two days out and agree on pricing. Kevin kept in constant communication with me and provided updates as promised. Day of appointment he and his crew arrive on time and get to work. There was allot of deep cleaning required for this bathroom but when they were done it looked like new and the odor was gone. I couldn't be more pleased with the work and professionalism of Bear Pro Cleaners. If you have a need for any type of cleaning services I highly recommend you call Kevin and book Bear Pro Cleaners!

    MaidPro

    MaidPro

    (9 reviews)

    I hired them to do a cleaning in 2017, but I thought I'd share my experience. I have two issues…read morewith them: 1. Their service 2. Aggressive and deceptive marketing March, 2017 Jessica and Lori were on time, and polite. I explained that the floors needed special attention, and dusting had to be very thorough. I have a lung condition, and this is important. They showed me the 49 point check list of what they do. It was exactly what I needed. Well, since I was home I was able to see what they did, and didn't do. They missed quite a few things. The microwave was cleaned, but not the inside of the door. That wasn't touched. The fridge had streaks on the outside, and when I pointed that out, they said stainless steel does that. I said no, it doesn't do that if cleaned properly. I had them re-do it. I then ran my hand over the granite counter top, and it was grimy and sticky. I had to ask them to clean it "again." The floor in one of the bathrooms was dirty, with hair and dirt in the corner. The shower stall in the master bath was bone dry, and the glass and fixtures still had water spots on them. The chrome fixture had clearly not been touched. Afterwards, they left without saying goodbye. I felt awkward, but after they left I read over their check list they left. They checked that they cleaned the ceiling fans, but they never touched them. Additionally, they didn't dust/clean the glass sofa table, which has ring mark and is coated with dust. It looks like they swiped at it with a rag, but it was far from clean. Finally, there is a cabinet with shelves in the master bathroom that was not touched. Overall, I am not impressed at all. I had the feeling these girls were doing the bare minimum, and had the attitude that if you can't see the dirt, it isn't there. I am looking for a thorough, reliable service for myself and my parents, but it is hard to find sich a thing. September 2017 Many months ago, I made the mistake of filling out a form online for a cleaning quote. I answered a lot of questions and took the time to thoroughly answer all questions. I received a call from them promptly, but had to again answer the same questions I answered online. I was quoted a ridiculous price for two hours of cleaning ktwo people) - around $250. I told the guy that, and said I was not interested. I later hired them because of a discount special they offered. Well, during Hurricane Harvey. I received numerous telemarketing calls from them. We were dealing with the storm and family needing to evacuate, and I did not appreciate all the calls, texts and emails. Especially the calls from the cleaners pretending I had actually scheduled services, and that the maids were running late for my "appointment." I told them I never scheduled anything with them, yet they kept calling and emailing. All the numbers were New York numbers. I told them to quit calling, but the calls have continued. Next step: complaint with the FCC. Any company that conducts business this way, in my opinion, is unethical and dishonest. Trying to trick customers into thinking that they have scheduled service is underhanded at the least. I told them that there was no way I would have scheduled services because we were experiencing a hurricane and weren't even in town when they claimed to be trying to show up. Due to these two things, and their regular ridiculously overpriced charges. I will not be ever using this company. Ever.

    I had my first experience with MaidPro yesterday. And it was awesome!…read more The ladies showed up well within the time slots I was told. They were extremely thorough with every area of our apartment. Our place has never looked so good. They went above and beyond and left nice touches around the apartment. (The folded and put a cute sticker on or toilet paper!) it felt like coming home to a hotel after a long day at work. The pre-visit setup was easy and smooth also. They got all my info before hand so I didn't have to worry about leaving money/being home/etc. I highly recommend this company and cannot wait to get our apartment cleaned again.

    Truly Cleaning Services - homecleaning - Updated May 2026

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