I've visited a few times. I've always had a pleasant experience. Products are good and reasonable. Store is very clean and I've found people working are busy but have always been professional towards everyone. read more

The individual who assisted me during this process was professional and very knowledgeable about the products.

Stopped by on my way out of town on my way back home to Gville. They were kind and courteous and accommodating. The staff made great recommendations. read more

Everyone is wonderful. My problem is the new packaging of gummy's. They individually wrapped them and put them in a big can. They do not stay as fresh. The plastic wrapper doesn't keep them fresh. The very first plastic container with all gummies in one bag was the freshest . I think they should go back to that. read more

They always treat me nice. A wide variety of products. Excellent website for orders/pick-up.

I will never step foot in this place again! waited over 30 minutes then took someone els n front of me for them to tell me I'm not on their waitlist!! well then why do you have online check in! There is plenty of dispensary around!! customer service is crap. The women who work there is slower than dog crap on a good day!!!! never again will I give you my money!!!! read more

this is the company that exploits the true cannabis user with high prices where discount and sale prices are only catered for the well to do , I had 70 percent discount as a first time buyer and could not use on the cannabis I wanted because it was on sale i could only buy top shelf highly fertilized unnatural growth cannabis , fertilizer highs compared to the natural organic high is the total opposite ,the true state of this medical sacrament is organic and natural. Truelieve is the truth of how this industry was going to turn with some and truelieve has shown they are jus a bunch of no love drug dealers who are in it for top dollar greed money and no care for the people the patients as we suffer ptsd and other health complications and many cannabis users have a budget in these times and now they have broke the camels back as of yesterday, As you have to buy top shelf menu to even purchase from a sales bin ,so I jus walked out and i will take my business back to where I originally was happy with my sale bin purchases of cannabis at AYR Cannabis Dispensary 3 miles up the road , stay away from these greedy , exploiting , imposters of medical health providers these guys are hungry greedy drug dealers Marijuana dark side must be rooted out now that it is on its way to recreational use and now medical use , these are the bad guys of the industry , Truelieve needs to pack up and leave this town and make way for the flowery and CYR ..... read more

HORRIBLE company policies, you'll wait 30 minutes for no discernible reason. Go to any other company for your dispensary needs, better than supporting a bunch of venture capitalists and their overpriced subpar products read more

The wait is so long so frequently they should have recliners for the patients in the lobby , on top of that the employees are so incompetent with the computer system they're giving you're not even guaranteed you'll be able to get your medicine. Literally, every other cannabis dispensary has a faster process and equivalent product for less money. I have no idea how this place is in business . read more

Once again, I placed a delivery order online on April 23rd and have yet to hear a single word from the dispensary. I used to get a call the same day and delivery the following day. Now...NOTHING! No call, nothing!! It's now the 1st of May and I still haven't heard from them and the discount offered the day I placed the order will likely be useless. I'm a 100% disabled veteran and I need the product I order when I order it. This is just wrong on so many levels. I'm about done and ready to find an alternative to Trulieve. It's sad because they used to be the BEST...NOW...sadly, they are the worst. read more

Love the Trulieve family at St Aug. Always smiling and happy to help. Great vibe as soon as you walk in the door. Definitely the best dispensary in the area by far. read more

called for a delivery on Friday, told it would be delivered on Sunday, waited nothing. they called me today and said "it's not going to be delivered, we don't Have anyone to deliver it, come pick it up. we will pick it and have it readay". Nope. Waited behind a roomful of walk in people for 25 minute. Manager Mark (no last name, I asked) basically said "wait your turn". Sad then they gave me this card and said to rate their service "how as your experience? We'd love to know". Right read more

I'm still waiting for TRULIEVE to address this issue. The truth is you guys were the first and only dispensary I always used; no anymore. I shop at The FLOWERy which it's amazing flower and the service is A+. No discrimination remarks from staff. A matter of principle. read more

Trulieve St. Augustine Dispensary - Trulieve advertising their delivery and their fees. They are refusing to deliver to my home. - Cannabis Clinics Near Me - St. Augustine, Florida

There is no reason to have to wait this long. Several people have came in after me and already in. Sure they may have done an online order but there is no reasonable system in place to process the customers. First time back here in a while and it's somehow gotten worse. Would give zero starts read more

This location just relocated and is really the biggest, best stocked and nicest dispensary around now. Its really improved since first coming to town. The management and friendliness of security there have much improved. Not to mention that you cant beat their deals/selection on ground flower and other specials. Alex helped me yesterday with my order and was very knowledgeable, friendly, and gave me some great recommendations. This is my new favorite place. FIVE STARS! read more

I would love to give them 5 stars, but they are just wholly dysfunctional right now. You order product that shows available on the website only to not have your online order given priority status, and you never get a text telling you to come pick up your order. I like their product when it's in stock and the employees are super friendly. Just too many options now that are moving product much more smoothly. The worst part is I don't get the inclination that they are working to improve this situation. I had to edit this to one star. Went there again last night @ 630PM after placing an online order at 10AM. My order still was not ready and she told me it would be a 45min wait. So much for online orders being quicker. It's impossible to plan with these guys. Last week the same thing happened. I put an order in at 8AM never received a text to tell me it was ready. When I finally checked the order status at the end of the day they had canceled my order saying it was no longer available. I would steer clear of these guys until they get there order processing system fixed. read more

Their weed is treated and is toxic . Dennis, who has a greasy pony tale, is the most rude assshole I've ever encountered. He speaks down to customers if they have a concern. This trulieve makes you wait an hour to buy product and they try to push you to buy ten other things. The customer service is so slow and trashy looking. Very obnoxious branch and won't be returning read more

This place has the worst wait out of any other dispensary. It's honestly so sad because of the good quality products they have but when you wait 2 hours even with an online order everytime you go in there it's hard to go there. if they can figure out how to fix there system and not make everybody wait 2 hours everytime they show up then this would be a good place to go. read more

Extremely poor management skills, lacking in product quality. Go to MUV right down the road you won't be disappointed, less wait times for better product & much friendlier/ helpful staff. read more

There's usually a wait, and their delivery service is getting geared up for another go, but their customer care is outstanding. Their knowledge is impressive, and if you try something you don't like, you can exchange it, no questions asked. Christine D read more

Literally the worst system I've ever seen in a dispensary. Don't try to walk in unless you have no life because you'll be sitting there for hours for one thing. Don't waste your time here. Would give it negative reviews if I could read more

This location might be one of the busiest , but worth the wait ! The supervisor and GM have shown multiple times that they step in and really take control when it gets busy! Today being the day before a big hurricane I was 35th in line for an express pick up and if anyone knows that's silly, but keep in mind they have walk-ins and modified pick up order to also add to their rotation and they got me in within an hour , absolutely incredible. The GM of that location, Brian , got the line moving when he started taking express orders and has been the most hands on general manager I have ever met! Like I said worth the wait and I am a very impatient person, but this man was running deliveries for his store abd it truly shows the value this company has! What a great example to be led by ! Can't wait for next visit! read more

I'm locked out of the site and I'm no longer receiving emails from Trulieve I have the app and every time I try to access is says forbidden. MUV has been getting all my business read more

Once again I order my product online. I get the call that my order has been filled only to go to the dispensary and wait 50 minutes before finally canceling my order and leaving.. I think they believe if they have a bunch of people just waiting it looks good but it doesn't look like anything more than a methadone clinic on a bad day. There are too many other dispensaries in St Augustine that get you in and get you your product in a timely manner. Sorry Trulieve, taking my business elsewhere from now on. Tonight once again you have reminded me why I had taken my business elsewhere. read more

I have been happy with this dispensary primarily because the staff -shoutout to ALEX- are so knowledgeable and helpful. They do run out of items fairly often but again, it is all about the staff for me. Alex was patient with my many, many questions and I found what I needed. read more

This is hands down the worst dispensary I have ever been to. Not only are the prices higher than almost everywhere else in town, but the quality is comparable to if dollar general sold marijuana. The staff are annoying and instead of doing their jobs and getting people in it and out they stand back there on their phones and talk to each other. Which leads me to my next point: the wait times. How is it possible to place a pickup order and have it still not be ready over 24 hours later? Not just once but every time? And this happens to everyone I know who places pick up orders. Not to mention I went in multiple times to pick up an order that was placed at least 8+ hours beforehand and told that it would not be ready by the time they close at 9 so they would not be able to serve me, except for the fact that I would go in at 6:00-7:00 pm...I was informed by multiple people at other dispensaries and even another trulieve location that turning people away multiple hours before closing is actually illegal. I also noticed that for the past year they've been urgently hiring. Urgently hiring or trying to scam for COVID benefits? Myself and four individuals I know have applied through the website, indeed, and brought our resumes in person and talked with a manager multiple times yet none of us even received so much as an email. There's been no more than 5 people working every time I have come to this location yet they have people with experience who want to work for them, so what's the excuse? Maybe it's just the high employee turnover rate because of how terribly they treat employees. Maybe that's why I've seen so many associates walk out and quit mid shift. This entire store is an absolute nightmare and I honestly can't wait for the day it gets shut down. There's actually not a single positive thing I can say. Trust me when I say literally every other place in town is better than this one. Don't waste your time, money, gas, or energy coming here. Check out AYR on the island; no wait times, way better products, and way friendlier staff! read more

Trustiks unavailable for trupods. Luckily the associate assured me they are compatible with batteries sold in any vape shop. 4 smoke shops later, and after finally speaking with a representative after a 30 minute hold I have finally been assured that the trupods are compatible ONLY with the trustik sold exclusively by truelieve. Thank you so much Trulieve St. Augustine for the inconvenience! read more

Drove 45 mins from palm coast to try this location, my usual trulieve didn't have some of the stuff that this location did. On Apple Maps, it took me to a place that was 10 mins away from the actual location. Once I finally found the new location, I walked in an HOUR AND 10 MINUTES BEFORE CLOSE and was greeted by a woman with a pissy attitude who then proceeded to tell me that they weren't accepting walk-ins (AN HOUR N 10 MINS BEFORE CLOSE!). I then proceeded to walk out, sit in my truck and place an order. After another 15 mins I walk back inside and told the lady that I placed an order and was willing to wait, she walks to the back to talk to someone and walks back and tells me that she can't accept me and to come back anytime tomorrow. Mind you, the lobby wasn't busy, there was about 3-4 other people sitting. This is absolutely ridiculous. Y'all need to hire people who don't have the personality of a goldfish and genuinely care about their patients. I will be contacting HR. read more

This place is always out of product and you dont know til you get there and they cant complete your online order. To top it off you dont find out until after you wait 30 minutes. I dont know if its just this location but I think i will spend my money at other dispenceries. I dont think they understand the point of placing an online order for pickup. read more

They are wonderful. It's all about the patient needs, very personal... Andy has welcomed me by name as I walked in the door.. made me feel comfortable . Anything that I haven't liked they'll take it back and help find something that might help my needs for better relief. Our St. Aug team beets any other place in my opinion. read more

Great staff excellent products. Local St Augustinians cheered Trulieve's arrival. We're happy to have our 1st Medical Marijuana Dispensary. Natural organic products, good stuff. read more

They don't offer the same discount as all of their other locations. Very rude and will never be going back to this location. Better options in St. Augustine. read more

This store sold medication to another patient under my name a few months ago and still has not corrected the issue. I'm not pleased with Trulieve and I have never been to this location EVER!! I have called him several times to correct the issue and they keep saying they will correct the issue and they never correct the issue, don't think I'll ever frequent their store ever again!! read more

I need to stop by when I am from out of town. I never have a problem. I love Trulieve

The ONLY Trulieve store I'll buy at . The staff are ALL awesome people ! Always smiling , always kind , always Nice ... great store !

This place is terrible, very unprofessional and the staff is impossible to work with, came here on vacation and they ruined it, terrible place. read more

Cody is awesome. He is very knowledgeable and understands a patient's needs. He recommended the new vape pen and I am very happy with it.

My experience is always nice but recently I've dealt with other Kam at the st Augustine location and hes always been a smiling face with a good attitude which I can really appreciate after a long day. Especially when I'm trying to make sure I'm getting the best medicine for me as quickly and efficiently as possible. read more

Went to St. Augustine Trulieve today, and was helped by ALEX. He had a friendly, upbeat attitude. You can tell that he really loves his job, And I LOVE the new location. Lots of parking and the "waiting room" is large. read more

Placed an order 24 hours ago waited around like an idiot for a text. Finally drove down here my order still processing because one of the things I requested they don't have so instead of picking up the phone and calling me they let me sit and wait. Meantime walk-ins are walking in and taking product off the shelf that I had in my order. So here I sit for a 45 minute wait on an order I placed 25 hours ago. Please give us another option in this town read more