To Whom It May Concern at Trulieve,
I am writing to formally express my extreme disappointment regarding the unacceptable treatment I've received at your 30600 US 19 location. It is evident that your staff is in desperate need of proper training on the Americans with Disabilities Act (ADA), professional conduct, and basic human decency. As a patient and a person, I deserve to be treated with respect -- not have my concerns brushed aside with a hollow discount offer. That is both insulting and dismissive of the seriousness of this matter.
To be clear, I have requested management contact me directly via email regarding these incidents, and to date, no one has had the decency to do so. Additionally, I have left multiple voicemails for Kevin over the last ten days with no response. This blatant disregard for patient concerns is both unprofessional and unacceptable.
Allow me to detail the two separate incidents that took place:
First Incident:
While driving on US 19, your employee, John Smith, began aggressively beeping at me at a traffic light. Once we both arrived at the dispensary parking lot, he approached my vehicle making an unnecessary and patronizing comment about my car. I attempted to ignore the encounter and proceed with my visit, but during my time inside, John made several reckless and inappropriate comments, prompting me to make a statement before leaving the store.
Second Incident:
This took place mere hours after I was released from the hospital due to a fall. Already suffering from a migraine, I arrived to pick up my necessary medication. As I was struggling to exit my vehicle with one foot on the curb, John Smith rushed to the door while remarking about us having the same schedule -- then intentionally allowed the door to close on me. Once inside, another inappropriate remark was made by him, which I responded to. A Trulieve employee then had the audacity to tell me to stop, claiming that I "always cause issues."
An employee by the name of Ruiz (or Diaz -- I cannot recall precisely) proceeded to ask me to leave the store. While on the phone with Trulieve Corporate to report the incident, this same employee repeatedly interrupted my call until I was forced to say, "Excuse me, I'm on the phone." Meanwhile, another employee stood outside idly. After allowing John to make his purchase without consequence, staff then begrudgingly permitted me to make mine.
It was only after reviewing the security footage that Ruiz/Diaz issued a lukewarm apology and a discount, advising that if anything like this happened again, I should avoid addressing it myself and instead notify her directly.
To be perfectly clear, this is not an acceptable resolution.
I am a physically disabled individual who uses leg braces to walk. Having just been discharged from the hospital, being subjected to this type of treatment, being forced to walk back and forth, and being belittled by both staff and another customer (who was allowed to remain on-site and make a purchase) is absolutely disgraceful.
I expect a thorough and formal follow-up from management regarding these incidents -- not a discount, not an empty apology, and certainly not continued silence.
Hold your employees accountable. Educate them on the ADA. Ensure that all patients -- especially those with disabilities -- are treated with the dignity and respect they deserve.
I look forward to hearing from someone in leadership promptly. read more
