My fiance went to their website to book an appointment to open up new accounts. She booked it only a couple of days in advance which at that time, showed nearly most of the business day open for scheduling. She chose a simple 12:30pm appointment time. We rolled up to the bank. I was very impressed when I noticed the 5 drive-thru lanes and plenty of available parking. Nice clean property outside. My expectations were rising. We walked into the lobby. It was decorated extremely well, very bright, open, and over-all done top-notch. We had to tell one of the tellers that we were there for an appointment. Being 10 minutes early and with it showing most of the day open just the other day, I was hoping to get in right away as we had more stops to make that day. The teller responded without much care in her voice and said to have a seat and we would be helped shortly. We sat down but never noticed the teller leaving from behind her counter to notify anyone that we were there! While sitting there for at least 20 minutes without any sort of acknowledgment from anyone, we noticed a banker leave her desk to get something from another room. As she walked past us, she didn't even glance our way. As she was walking back to her desk, she did turn and tell us that she would be with us shortly without any indication of how much more approximate time it would be. It was already 15 mins past our scheduled time as we had already been sitting there 10 Mins early. That's nearly a half an hour with no offer of water nor seemly any concern of any of the staff there as we sat in one of the most uncomfortable chairs I've been in in a while. They simply didn't value our time nor consider the record breaking heat outside to endure to be there. After waiting that solid 15minutes past our scheduled time, we just walked out. There are many other banks that would gladly hold our money. read more