As a customer oriented business you would think they would be more in tune with and respectful when certain situations arise. Their fraud prevention team are a bunch of rude,inconsiderate people that listen to nothing and care not one iota about their customers. Long story short,an outside source tried doing some funky stuff with my checking account,they caught on to fraud attempt but in turn, closed my account and refuse to open me another. Fraud specialist Stephanie Rogers is the one responsible for the bank doing this to me..she's a little confused as to who is really responsible for her to make the salary she does,ITS US, THE CUSTOMERS,I'm going to attempt to get the bank to just open me another account ,but,Ms. Rogers needs her wings clipped and demoted to housekeeping,she's over stepped her authority and SouthState let's her get away with it. read more

I've been dealing with this Bank for years it have changed names countless times Bank tellers have the worst attitudes and not nice at all at this Branch on South Davis Rd very disrespectful I brought it to the Branch manager attention and she told me she addressed the disrespect and it will not continue read more

I have been banking Charter and now Southstate for many years. NO problems .. The people are very nice, and of course you run into one, very seldom at this bank, that has a little rude spirit about them, but hey everyone has a bad day ... Overall this is a very nice bank and I love doing business with both banks in LaGrange, Georgia. read more

Leaving a 1 star because I can't go lower. When this was charter, I loved it, recommended to friends and family. Telling you now, don't use this bank!!! They wiped out my account and my husband's to pay off what my son over drafted. Now, I understand my account, I am on my son's. I don't understand my husband's. He is not on that account but they are telling me I am the common denominator, this is legal. Never had a problem when it was charter. read more

Eternal times in the drive thru is what you will experience while banking at their branches! I have watched this business migrate from Charter, which was wonderful, and regressed to CenterState, which was several steps down, and now we are in the deep, dark depths of banking. Yesterday I was second in line at the drive thru. The car in front of me had already sent the carrier with their transaction to the teller. We sat waiting for 12 minutes (yes, I was purposefully timing my wait) and at no time was the carrier sent back for additional signatures or identification. There was only one car which pulled away during this period of time. The other day I was at the drive thru to make a commercial deposit for my business. I sent the carrier with my deposit consisting of 3 checks. I noticed the teller disappeared from the window and she eventually came back. She informed me that a 7 day hold was going to be put on the deposit. I asked her which one of the checks were going to be held and she informed me they were holding the entire $27,000 deposit. I asked her what was the justification for placing a hold on the entire balance is. Another lady appeared and she said to protect us and you. I asked from what and she then asked how long I had been doing business with these Customers. I advised her 30+ years and I never recall a bounced check! I started getting pretty irritated and I told her they could not arbitrarily place a hold on this deposit without justification, that I needed the funds to pay bills, and buy more product for my Customers. I demanded they send the checks back to me and I would come into the lobby to discuss this situation with the Branch Manager. I told them they wouldn't have to worry about me any longer. Of course, they didn't send the checks back and they took the 7 day hold off the commercial account. The next day, I went into the lobby and asked to speak to the Branch Manager to talk with her about the transaction. She asked what time this occurred and I gave her the deposit slip. She said she was not in at that time and said they had several new tellers and she saw no reason they would have wanted to put a 7 day hold on the deposit. I also informed her we had been in business since since 1989 and I never have had a check bounce from any of our Customers. I am looking at alternatives for my banking services! read more