Over the past year I've noticed that I recognize fewer employees here than in the past . My gripe is with their much ballyhooed bill pay service . I had my mortgage setup as an auto deduct which saved an extra 1% on the APR . Last week I got a msg that my payment was late and call such and such a number . A rude woman on the phone demanded not only November's payment but Decembers also, paid thru a Suntrust credit card which I don't have. I sent in a msg thru bill pay trying to find out how they could lose their own payment . Seems this particular account is paid thru USPS and not a magnetic strip ! After dealing with several Indians (the continent) who are obviously reading off a script I gave up . I'm currently on holiday . When I can return I'm going to the nearest SunTrust branch to rectify this . Be careful of what you trust thses people to do ! read more