Did you know that if a person with a Wells Fargo account writes you a check, you cannot cash at…read moredrive thru and if you go in the bank they will cash it but charge you a $10 fee if you don't have acct with them. This is ridiculous and their drive thru clerks are rude. Wells Fargo

Wells Fargo Bank at Bridford parkway is a great bank to work with…read more There is always someone at the entrance to greet you with a smile and guide you to a banker for your specific needs. The tellers are quick and courteous. For simple tasks as cash deposit or withdrawals, you can be in and out in less than 3 minutes depending on the rush. They also have drive through banking and drive up ATMs if you don't need to physically meet a banker. The branch is well laid out and is always very clean and inviting.

This credit union is very close to my house so the convenience is unmatched. The tellers are…read morefriendly & the drive thru is usually quick too.

I have been a SECU member for many many years. Recently, I had the worst experience. I was trying…read moreto make a cash deposit outside. It would not take it, it was shoving the money back at me. So, I decided to go in. I had my five pound dog with me when I went inside. When I got to the counter the teller spoke immediately stating that she could not and would not assist me in making a deposit, due to me having my dog with me. I was shocked! I stated that I had taken my dog inside several different locations and that I have never had any issues before. I told her that I had problems outside trying to make the deposit and that was the only reason for coming inside. She could have cared less about the problem I had outside. I walked out, but went back in. When I did, two other females that were there. They said nothing and offered no solution to the problem, of trying to just make a deposit. Bad, Bad Customer Service This is the WORST BRANCH IN NC. How dare you not assist me due to a five pound dog! YOU SHOULD BE ASHAMED OF YOUR LACK OF CUSTOMER SERVICE!!! If it were not for my mother being a member, I would change banks. WILL NEVER GO TO THIS LOCATION AND MY HOME IS DOWN THE STREET!!!!! Ridiculous!!!!! Location near Public Grocery Store in Jamestown

I have a business account with this bank. Disappointed in the quality of customer service I've…read morereceived. There have been situations with account transactions and deposits that have come up and after reaching out to the branch, you are left with waiting hours to days for someone to call you back. It's very frustrating that there isn't a sense of urgency. Maybe it's because I usually don't keep a lot of money in my account or the fact that I'm a small business owner. Not sure but regardless, I know that I'm not treated this way at the financial institution that I have my personal account with.

Company Customer Service is almost non-existent. They don't research transactions and leave you…read morehanging. Stay away at all costs.

Recently I transferred our three bank accounts over to a family trust, and although the procedure…read morewas complicated, the Asst Vice President at this branch was very kind, knowledgeable, and thorough. I would highly recommend this branch of the bank.

It's 12pm and there is no teller available? I understand people get sick and call out. But why is…read morethis branch even open. Almost every time I'm here either there's one teller that takes me 30 minutes to get through the line or there's no teller...

I have been a member of NCSECU for over 30 years. Recently, this banking institution has failed to…read moreprovide quality services, failed to disclose information, failed to process monetary requests and failed repeatedly to protect my accounts from being compromised and repeatedly refused to accept responsibility for errors that negatively impacted my accounts. NCSECU places undue restrictions on its members. For example, I attempt to initiate a personal loan, but my credit score was under the unreasonable limit that was required. When I agree to a co-applicant, who was present, only then I was informed that a co-applicant had to be a member of the credit union. Of course, I was denied the loan. Another example that I can give was placing a stop payment on a company that was continually withdrawing money from my account without my authorization. The credit union not only allowed the continual withdrawals but failed to inform me that I had to request a stop payment on varying amounts to prevent subsequent withdrawals. Despite being a loyal member of the credit union, I was treated with a lack of respect, notified of restrictions after the fact and victimized numerous times by a banking institution that is more concerned with protecting its assets as opposed to its members. I strongly recommend that consumers search elsewhere for a credit union that values its members.

Wells Fargo is not a financial institution that adheres to their own policy and procedures. I am…read morevery disappointed, in that, I applied for home improvement loan. My mortgage has been with them since 2010. I have never been late and my credit score is above 740. I paid the money for the appraisal but was told I could get that back of the loan does not go through, etc. the whole process was to take at most a month. I called to get status, they took their time at calling me back. Then someone else called because the person that was originally assigned to my account was no longer there. We had to almost start over. Then I was told they would escalate all of the issues and let me know about the payment that I made, but I had to call them about 3 more times and to date, no returned call. I get a letter in the mail that because I didn't get the repairs fixed, they would not be able to approve my loan. I will never recommend Wells Fargo to my family or friends. Their customer service is the worst ever! A big institution such as this should have customer service excellence!

This has to be the worst ran bank in the country! One day they cash a check made out to your…read morebusiness (they had twice), then the manager says they never do it to my face! I went out to my car to get the 2 receipts I had for the transactions where they did it for me just a few months ago. He still looked at me dumbfounded and had no answers for me. This is bad business for companies who write checks to their vendors from this bank. I would NEVER run my business account through Wells Fargo if my vendors can't cash them!!

BB&T Fraud Event was not fraud after all…read more January 15, 2019 I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. 1. My first question was "where is this draft of $xxx going to?" If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was no where to be seen on the statement, but was readily available to my personal banker, via a phone call or email. 2. When BB&T supplied info to Allegacy Credit Union initially to set up the draft, they provided an old document that had old info from an old employer of mine. It was a direct deposit form and should have been a draft form of some type. Both are acceptable. Either way, delete the old information or white it out or whatever, but make the effort; if you are using an old document erase fields that do not directly apply to the new situation. 3. After setting up the new account, I was given a new temp debit card to use until my new card arrived. I left the bank, tried to use the card three hours later and was not able to use it. I walked into another BB&T and inquired. Apparently my personal banker did not make the transfer. We called him and he was at lunch. This matter could not be resolved instantly, and I was denied my funds until the next day. The next day was a holiday and as you may imagine, I needed gas and groceries. I had to use an emergency credit card that I am lucky to have BUT DO NOT LIKE USING! 4. I used the temporary debite card for a week or two. All of the sudden it did not work any more, ok I say to myself, lets activate the new card that was in an envelope and I had not yet opened. I opened the envelope, went to my online banking to activate, and it was already activated. Does this happen automatically? It is not supposed to. 5. I imagined my new checking account would be just like my old account. When I got home and read over the paper work, I noticed my personal banker had NOT opted for check protection overdraft serivces; which I have always had. 6. My personal banker became upset with me and was rude.That was the final straw. Follow up phone calls showed him trying to recover from this, but the damage was done and I was determined to end my 32 year relationship with BB&T.