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    Truist

    5.0 (1 review)
    Open 9:00 am - 5:00 pm

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    Personal banking

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    1 year ago

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    Wells Fargo Bank - Entrance

    Wells Fargo Bank

    (2 reviews)

    Wells Fargo is not a financial institution that adheres to their own policy and procedures. I am…read morevery disappointed, in that, I applied for home improvement loan. My mortgage has been with them since 2010. I have never been late and my credit score is above 740. I paid the money for the appraisal but was told I could get that back of the loan does not go through, etc. the whole process was to take at most a month. I called to get status, they took their time at calling me back. Then someone else called because the person that was originally assigned to my account was no longer there. We had to almost start over. Then I was told they would escalate all of the issues and let me know about the payment that I made, but I had to call them about 3 more times and to date, no returned call. I get a letter in the mail that because I didn't get the repairs fixed, they would not be able to approve my loan. I will never recommend Wells Fargo to my family or friends. Their customer service is the worst ever! A big institution such as this should have customer service excellence!

    This has to be the worst ran bank in the country! One day they cash a check made out to your…read morebusiness (they had twice), then the manager says they never do it to my face! I went out to my car to get the 2 receipts I had for the transactions where they did it for me just a few months ago. He still looked at me dumbfounded and had no answers for me. This is bad business for companies who write checks to their vendors from this bank. I would NEVER run my business account through Wells Fargo if my vendors can't cash them!!

    Bb&t

    Bb&t

    (1 review)

    BB&T Fraud Event was not fraud after all…read more January 15, 2019 I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. 1. My first question was "where is this draft of $xxx going to?" If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was no where to be seen on the statement, but was readily available to my personal banker, via a phone call or email. 2. When BB&T supplied info to Allegacy Credit Union initially to set up the draft, they provided an old document that had old info from an old employer of mine. It was a direct deposit form and should have been a draft form of some type. Both are acceptable. Either way, delete the old information or white it out or whatever, but make the effort; if you are using an old document erase fields that do not directly apply to the new situation. 3. After setting up the new account, I was given a new temp debit card to use until my new card arrived. I left the bank, tried to use the card three hours later and was not able to use it. I walked into another BB&T and inquired. Apparently my personal banker did not make the transfer. We called him and he was at lunch. This matter could not be resolved instantly, and I was denied my funds until the next day. The next day was a holiday and as you may imagine, I needed gas and groceries. I had to use an emergency credit card that I am lucky to have BUT DO NOT LIKE USING! 4. I used the temporary debite card for a week or two. All of the sudden it did not work any more, ok I say to myself, lets activate the new card that was in an envelope and I had not yet opened. I opened the envelope, went to my online banking to activate, and it was already activated. Does this happen automatically? It is not supposed to. 5. I imagined my new checking account would be just like my old account. When I got home and read over the paper work, I noticed my personal banker had NOT opted for check protection overdraft serivces; which I have always had. 6. My personal banker became upset with me and was rude.That was the final straw. Follow up phone calls showed him trying to recover from this, but the damage was done and I was determined to end my 32 year relationship with BB&T.

    Truist - banks - Updated May 2026

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