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    PNC Bank

    PNC Bank

    (3 reviews)

    Disappointed & Frustrated by Inconsistent and Systemic Failures at PNC…read more.. This week marked the final straw in what has been a long and consistently disappointing relationship with PNC Bank. It began when my (white) wife went into the branch to open a business account. She was unable to do so because the business banker wasn't available that day, so she scheduled an appointment for us to return the following day. Before leaving, however, she was able to withdraw $150 using only her passport, and the teller allowed her to complete the transaction through a "signature verification" no code, no secondary ID, no delay, no problem. Later that same day, I (black) pulled through the drive-through with my wife now in the backseat. I handed the teller both my PNC card and my ID and asked to withdraw $100 less than what she had withdrawn. I also kindly asked if they had any $2 bills, just to pass along to some kids in our community. Despite presenting more documentation than she had, the teller took an unusually long time. Eventually, a manager came over and said I would need to verify a code. I asked why especially when my wife, just minutes earlier, had withdrawn a larger amount without a code and with only her passport. Their reasoning at the time was unclear and inconsistent. The Appointment That Broke My Trust We returned the next day for our 2:30 PM business account appointment, only to be told there would be yet another delay because they had overbooked themselves. This has been a pattern with PNC, disorganization, excuses, and a disregard for customer experience. But what happened next made it worse. While we waited, staff finally explained the reasoning behind the drive-through incident the day before. That's when they told me something that floored me: that withdrawing multiple times from the same account in a short timeframe is considered suspicious and potentially fraudulent. That explanation was baffling. It's my account, I should be able to withdraw from it as often as I need to. That's the entire purpose of having a bank: access to your own money. To treat routine banking activity as inherently suspicious , especially when my wife was accommodated so easily and I was not is not only illogical, it's harmful and discriminatory. Discrimination isn't always loud. Sometimes it hides in delays, vague explanations, and rules applied selectively. It's in who gets "signature verification" and who gets questioned. It's in who is trusted and who is scrutinized. I refuse to normalize that. Shoddy Systems, Repeated Failures After that conversation, I was done. We withdrew every dollar from our account via cashier's check and took it to another bank. But even that process was obstructed. When the new bank called PNC to verify the funds, a different branch said they couldn't do in-branch verifications and referred us to the national customer service line. The national number couldn't verify But for a different reason: They can't do same-day verifications. Routine banking processes should not be this difficult. And this wasn't a one-off. Even when someone at PNC tried to assist, they pulled the wrong paperwork for our business account -- documents belonging to the prior owner of our business, simply because that person also banked at PNC. This has happened multiple times. That prior owner has even received notices about our account, despite not being listed on it at all. This is not just unprofessional -- it's unsafe, and it reflects deeply flawed internal systems. I shared my frustration directly and offered a recommendation: PNC staff need to complete Racial Equity Institute training. If you're going to serve the public, especially people of color, immigrants, and entrepreneurs from historically excluded communities you need to understand the difference between intent and impact. Good intentions don't prevent harm. Training and accountability do. Yes, there are good people working at PNC. But no amount of individual kindness can fix a broken system. As a client, I shouldn't have to depend on the right person being in the room just to be treated fairly. This experience and many before it revealed a pattern: poor internal communication, unclear procedures, racial bias in who gets accommodated, and systems that punish you for trying to access your own money. It's exhausting. It's unjust. And it's unacceptable.

    Snotty employees making comments to each other about customers. I wouldn't use drive up at all if…read moretheir ATM dispensed tens.

    Fifth Third Bank - Franklin Street

    Fifth Third Bank - Franklin Street

    (6 reviews)

    This spot is kinda hidden due to recent traffic patterns and construction…read more The staff was friendly and made this pretty simple once I found out location. It was clean and nice inside also. I'll be waiting for my to go coffee the next time I stop in !

    On Franklin Street, you'll see food, coffee, galleries, and bars. But what you might have missed…read moreis the new face in town : Fifth Third Bank. They might be new to Chapel Hill but they've been around for 160+ years! I needed savings account for my son who is 10. It was going to be where he would deposit his own money. It's been a very long time since I've opened an account up but everything from start to finish was seamless and secure. Mr. Carr went to great length to introduce me to staff as we passed by them (which made me feel more comfortable) instead of just rushing me into some office to take my information. This branch really got to know me as a person and not just as account number. If you want personable and professional give this branch a chance. PARKING: there is shared parking all around the building as you pull in. Handicap accessible to the left of the building and a bike rack in the front. SEATING: I counted 3 designated areas where you can sit comfortably- coffee bar, side area, and front entrance. ATM: inside the first set of double doors to the right is an ATM. During business hours anyone can use them. But banking members can use their card after hours since its locked. HOURS: only closed on Sunday and traditional banking holidays.

    Wells Fargo Bank

    Wells Fargo Bank

    (2 reviews)

    I made an appointment at this location using the WF app and I could not be more pleased with this…read moreservice. This eliminated waiting or worse learning I needed to go elsewhere for a notary. I needed a document notarized. The person helping me was polite and helpful. The process was quick and easy and since I bank with WF there was no change for the service. Check out the app if you need an appointment at any location it saves time.

    I want to preface this review by saying my 1 star rating is not directed at my local branch…read more Everyone there is great and they are the only reason I still bank with Wells Fargo. By now everyone knows how Wells Fargo has treated their customers until recently by opening up accounts without their clients knowledge. If you believe them they have made amends and no longer do that. I just want to alert the public of another way their clients are being screwed. I have both personal and business accounts with WF. Last week I deposited a check from a client in the amount of $17,206.50. Normally even large checks clear in a day or two. I was notified that the check was being put on hold because of insufficient funds. I called my client and told them the news and they were surprised because the check had already cleared their account days ago. I was told on the phone by a customer service rep yesterday that I had to wait 5 days from the date of deposit (today) before I could make an official request that the money be credited to my account. Today I was told by another rep that the hold would be removed tomorrow and I told them that wasn't good enough. He then told me that the hold would be removed by the end of the business day today, "or first thing tomorrow morning". Now, I do want to say that in the past I have deposited larger checks than this one and never had to wait more than two days for it to show up in my account. But I'm wondering if this is just another way that WF has devised to take advantage of the "float" before making funds available to their customers. What really irks me is that I was told that the check was being held for insufficient funds when in fact it had already cleared my client's bank! It seems that WF hasn't learned their lesson and is still up to their dirty tricks. Think about it, if they randomly do that to a million customers a day the amount of money it makes for them. This whole episode was personally embarrassing for both me and my clients. In this day and age with electronic funds transfers, I can see no reason for withholding funds availability for more than 24 hours (other than putting more profit into WF's already bloated coffers)!

    Truist - banks - Updated May 2026

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