Good ATM location. Not very knowledgeable inside staff. While I'm sure they can do most general…read morebanking tasks you may want to look to another location if you have questions or need to understand Bank of America specifics.

One of the worst banks in the triangle. The staff is horrendous and incompetent. After going to…read morethis location I've lost all hope with Bank of America and ended switching banks after 10 years. They have no idea what they are doing here.

Disappointed & Frustrated by Inconsistent and Systemic Failures at PNC…read more.. This week marked the final straw in what has been a long and consistently disappointing relationship with PNC Bank. It began when my (white) wife went into the branch to open a business account. She was unable to do so because the business banker wasn't available that day, so she scheduled an appointment for us to return the following day. Before leaving, however, she was able to withdraw $150 using only her passport, and the teller allowed her to complete the transaction through a "signature verification" no code, no secondary ID, no delay, no problem. Later that same day, I (black) pulled through the drive-through with my wife now in the backseat. I handed the teller both my PNC card and my ID and asked to withdraw $100 less than what she had withdrawn. I also kindly asked if they had any $2 bills, just to pass along to some kids in our community. Despite presenting more documentation than she had, the teller took an unusually long time. Eventually, a manager came over and said I would need to verify a code. I asked why especially when my wife, just minutes earlier, had withdrawn a larger amount without a code and with only her passport. Their reasoning at the time was unclear and inconsistent. The Appointment That Broke My Trust We returned the next day for our 2:30 PM business account appointment, only to be told there would be yet another delay because they had overbooked themselves. This has been a pattern with PNC, disorganization, excuses, and a disregard for customer experience. But what happened next made it worse. While we waited, staff finally explained the reasoning behind the drive-through incident the day before. That's when they told me something that floored me: that withdrawing multiple times from the same account in a short timeframe is considered suspicious and potentially fraudulent. That explanation was baffling. It's my account, I should be able to withdraw from it as often as I need to. That's the entire purpose of having a bank: access to your own money. To treat routine banking activity as inherently suspicious , especially when my wife was accommodated so easily and I was not is not only illogical, it's harmful and discriminatory. Discrimination isn't always loud. Sometimes it hides in delays, vague explanations, and rules applied selectively. It's in who gets "signature verification" and who gets questioned. It's in who is trusted and who is scrutinized. I refuse to normalize that. Shoddy Systems, Repeated Failures After that conversation, I was done. We withdrew every dollar from our account via cashier's check and took it to another bank. But even that process was obstructed. When the new bank called PNC to verify the funds, a different branch said they couldn't do in-branch verifications and referred us to the national customer service line. The national number couldn't verify But for a different reason: They can't do same-day verifications. Routine banking processes should not be this difficult. And this wasn't a one-off. Even when someone at PNC tried to assist, they pulled the wrong paperwork for our business account -- documents belonging to the prior owner of our business, simply because that person also banked at PNC. This has happened multiple times. That prior owner has even received notices about our account, despite not being listed on it at all. This is not just unprofessional -- it's unsafe, and it reflects deeply flawed internal systems. I shared my frustration directly and offered a recommendation: PNC staff need to complete Racial Equity Institute training. If you're going to serve the public, especially people of color, immigrants, and entrepreneurs from historically excluded communities you need to understand the difference between intent and impact. Good intentions don't prevent harm. Training and accountability do. Yes, there are good people working at PNC. But no amount of individual kindness can fix a broken system. As a client, I shouldn't have to depend on the right person being in the room just to be treated fairly. This experience and many before it revealed a pattern: poor internal communication, unclear procedures, racial bias in who gets accommodated, and systems that punish you for trying to access your own money. It's exhausting. It's unjust. And it's unacceptable.

Snotty employees making comments to each other about customers. I wouldn't use drive up at all if…read moretheir ATM dispensed tens.

This spot is kinda hidden due to recent traffic patterns and construction…read more The staff was friendly and made this pretty simple once I found out location. It was clean and nice inside also. I'll be waiting for my to go coffee the next time I stop in !

On Franklin Street, you'll see food, coffee, galleries, and bars. But what you might have missed…read moreis the new face in town : Fifth Third Bank. They might be new to Chapel Hill but they've been around for 160+ years! I needed savings account for my son who is 10. It was going to be where he would deposit his own money. It's been a very long time since I've opened an account up but everything from start to finish was seamless and secure. Mr. Carr went to great length to introduce me to staff as we passed by them (which made me feel more comfortable) instead of just rushing me into some office to take my information. This branch really got to know me as a person and not just as account number. If you want personable and professional give this branch a chance. PARKING: there is shared parking all around the building as you pull in. Handicap accessible to the left of the building and a bike rack in the front. SEATING: I counted 3 designated areas where you can sit comfortably- coffee bar, side area, and front entrance. ATM: inside the first set of double doors to the right is an ATM. During business hours anyone can use them. But banking members can use their card after hours since its locked. HOURS: only closed on Sunday and traditional banking holidays.

I made an appointment at this location using the WF app and I could not be more pleased with this…read moreservice. This eliminated waiting or worse learning I needed to go elsewhere for a notary. I needed a document notarized. The person helping me was polite and helpful. The process was quick and easy and since I bank with WF there was no change for the service. Check out the app if you need an appointment at any location it saves time.

I want to preface this review by saying my 1 star rating is not directed at my local branch…read more Everyone there is great and they are the only reason I still bank with Wells Fargo. By now everyone knows how Wells Fargo has treated their customers until recently by opening up accounts without their clients knowledge. If you believe them they have made amends and no longer do that. I just want to alert the public of another way their clients are being screwed. I have both personal and business accounts with WF. Last week I deposited a check from a client in the amount of $17,206.50. Normally even large checks clear in a day or two. I was notified that the check was being put on hold because of insufficient funds. I called my client and told them the news and they were surprised because the check had already cleared their account days ago. I was told on the phone by a customer service rep yesterday that I had to wait 5 days from the date of deposit (today) before I could make an official request that the money be credited to my account. Today I was told by another rep that the hold would be removed tomorrow and I told them that wasn't good enough. He then told me that the hold would be removed by the end of the business day today, "or first thing tomorrow morning". Now, I do want to say that in the past I have deposited larger checks than this one and never had to wait more than two days for it to show up in my account. But I'm wondering if this is just another way that WF has devised to take advantage of the "float" before making funds available to their customers. What really irks me is that I was told that the check was being held for insufficient funds when in fact it had already cleared my client's bank! It seems that WF hasn't learned their lesson and is still up to their dirty tricks. Think about it, if they randomly do that to a million customers a day the amount of money it makes for them. This whole episode was personally embarrassing for both me and my clients. In this day and age with electronic funds transfers, I can see no reason for withholding funds availability for more than 24 hours (other than putting more profit into WF's already bloated coffers)!

I have been a member of the credit union ever since I moved here almost 5 years ago and I am…read morecontinually impressed with the level of service I receive and today was no exception. I had a very large check that was an over-payment for my son's tuition that he needed access to immediately while away at school. Normally the bank would hold such a check for 3-4 days but upon request, the credit union made the funds immediately available for his use. The tellers are always pleasant and helpful whether I call on the phone or go in person. I do all my banking with the credit union. The only negative would be that they are not open on Saturdays but that just requires a little more planning on my part.

The NCSECU is the best banking institutions with whom I've ever dealt. Their rates are good and…read morethey rarely, if ever, sell mortgages. Their car buying service was excellent, too. I wish they had more ATM locations, though. I agree with Stephen G., it's nice dealing with a non-profit whose main motivation is not to squeeze every penny out of you.

I went in at before 1 PM EST. Jaunica and Lindsay were in tbe corner chatting. I was asked why I…read morewas there. I explained to open a checking account. Lindsay said she would see if anyone was available. I was told they had someone at lunch and an appt coming in at 1:30. Juanica explained I should do it online because it is easier. Easier for who Juanica? I explained that the experience was like walking into a Walmart and having the teller tell me I could use self check out while they stand there. I will not be opening a checking account at Chase despite how excited I was that they had a brick and mortar bank in Greensboro. At this point I am probably going to cancel both of my Chase credit cards as well. F rating for customer service. meanwhile... Lindsay and Jaunica are still standing chatting in the lobby. ‍

This is just not customer-oriented branch with low qualified staff members. They just made me to…read morestart looking at other bank options and switch.

Me and my family love this bank. All of the staff are incredibly helpful. I have multiple accounts…read moreand have had lot's of banking issues and they always go the extra mile to take care of my needs. Location is really convenient as well.

Due to teller error I was charged the check fee twice. Bank staff were to busy talking about their…read moredays off to be any help.

Bank of America is turning more and more into a joke. I arrived at 3:59 yes a minute before they…read moreclose. And the door was already locked. So many people work until 5. Managers blame the other states for closing at 4 so that why North Carolina is. For years my service has gone down hill for my business and my personal accounts. With good credit and 20 plus years of banking with then they weren't able to help during Covid at all. Go into the bank with any issues you are told to call a 800 number. Really disappointed in BOA and will switching all my accounts to a bank that cares about the local community. BOA Corp does not care. The local banking managers do not care. Within a minute of closing they could not help with an emergency that I am dealing witb. Except to give me corporate excuses at the door, even while a customer is still inside banking.