Worse service ever. Called on May 5th. Said we'll call you back next week. i called back on 19th…read moreand they said were are scheduling for Friday May 21. No one showed, now not answering. terrible Here is a picture of their great work: THIS SPACE LEFT BLANK

In 2019 we had a water line break during the winter. I called a few companies, and daughtery's was…read morequick to respond. Their website offered free quotes, and I had questioned that over the phone. They were quick to send someone out to assess the situation. Upon arrival, the job seemed harder then expected too quote, so I was told they would gather the correct personnel and be back out to the site. Upon second arrival, they had assessed the area for roughly an hour. Gave me my options of either trying to find the leak, or just replace the entire line. I asked for a quote for both options. A few days passed and I received a detailed quote of what I had asked for. Its been a few years now but i believe we were quoted $120 an hour for labor.I agreed we would just replace the entire line, rather then go through the hassle of trying to find the leak. I was not home the day they had broken ground. Upon breaking ground at 9am. They found the leak immediately, rather then letting me know they patched the leak and cleaned the area and left. I received a call around 11am saying the job was finished. I was surprised, they said they just went ahead and patched the line which we didn't agree too, however I was glad the job was finished. Until we got the bill of over $800. The bill was not itemized and had a very quick due date. We don't let bills go unpaid, so we mailed a check when we got it. I did the math of the 2 hours at the labor rate they quoted us. And couldn't figure out how it was that high of a bill. At that pricing I would have rather had the line replaced as we talked about just to be on the safe side. After paying the bill, I emailed the guy who got me the quote was generous enough to give me an itemized bill. There I saw where we had paid for the quote and the time it took to send the guys out. Their quote was not even close to what we were charged. I wrote back confused, and got a response that was less then sub par. Somewhat along the lines of " we are a Christian company, we've been in business for over x amount of years. We value our customers." That was the last I ever heard from them. Just wanted to post this. I will say they did do good work, just didn't stay true to their quote and didn't communicate as I expected them to do. This was also a project done 2 years ago.

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

We called Edwards on a Monday. They said someone would be out Tuesday between 9am and 1pm. BY 2:30…read moreno one had shown up or called. Around 4:30 we contacted them only to find out they got held up on another job and someone will be here on Wednesday between 9am and 11am. After setting there all day the day before the second TECH shows up on time, walks in and askes the problem. Our unit needs three things but the main one is the blower will not restart unless I am there to spin it and get it going. He looks at the heater, takes a picture of the door with the make and serial number on it and says I will have to check on parts and get back with you. That was 2 WEEKS AND THREE DAYS AGO! To this day I still haven't heard back from them, and my blower runs 24 hours a day because if it goes off there will be no heat. The other parts I would have been fine waiting on but how hard is it to come up with a blower, really? Thats the business they are in. Maybe it wasn't a big enough job to waste their time. I do not recommend them.

In early 2013, one of our HVAC units was not working well. We paid someone to 'diagnose' it, and…read morethey said, "This thing is over 20 years old. Here's a quote for a new one." The prospect of spending $5000 reminded us that we had a home warranty that came with the house. Warranty company sent Edwards out. They removed excessive refrigerant, as someone else had overfilled it. A few months later they also replaced a control board. After those two inexpensive repairs, the unit ran perfectly despite never having been serviced at all until the fall of 2017 (almost 5 full years after company #1 told us the unit wasn't worth fixing). When the unit stopped working again this fall we unfortunately could not remember "Edwards." We called 2 other companies in the fall. Both charged us heavily for diagnostics and ended up telling us that the problems were too significant to bother fixing the unit and instead of clear diagnostics gave us quotes for brand new systems. (These were both companies with great online reputations.) The two companies gave us two very different diagnoses, neither of which made sense to me from a common sense perspective, and I had the feeling they either didn't know what they were doing or were just trying to upsell us. We used a space heater all winter. I tripped the breaker who knows how many times by turning on a hair dryer while running a space heater in the bathroom. Last week I was going through some old stuff and found a receipt from 2013 when Edwards came out. I called. Less than 2 business days later, the unit is running perfectly after Adam Evans found 3 leaky valves and put refrigerant in it! I can't thank you all enough for your honest business practices. Thank you, thank you, thank you. Thanks to Courtney for all the calls. Thank you Adam Evans! You are clearly very good at what you do. For everyone - If you have an older unit that is not working, and you call someone and they are not able to give you a price for a repair, they did not successfully diagnose your problem. When Edwards comes, they say, "This is what's wrong and this is what it will cost to fix it." If Edwards recommends a new unit, I will trust it's time. Adam told us today that despite it's age, the unit has apparently not been run hard and should still have some life in it. That makes sense. It's a full size heat pump that services approximately 300 square feet. Yet another senseless upsell that someone fell for when they put the addition on our house! And that's another thing. Both of the companies we called in the fall told me "no, there's not a more economical way to heat this area." Made zero sense to me. A $40 space heater worked fine on the coldest nights this winter. Only downside was not being able to leave it on when we weren't home and coming home to that super cold room and bathroom. When Adam from Edwards was at our house today, before he knew what was wrong with the unit, he said if we needed to replace it, he would recommend a smaller system. I am truly shocked by how poor HVAC service in this area other than Edwards has been for us. Amazed. And sadly, people will never know this if they just go along with the recommendations to replace a perfectly decent unit. We would not have thought to question the shady process used on us 3 times if not for the initial realization that we had a home warranty after we almost bought a new unit to replace a perfectly fine one. Please use Edwards. They are honest people, perhaps the only ones in our area from what we can tell, and if they wanted to, they could do just as well, or perhaps even better, by upselling everyone they can. We need them.

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

I'm not impressed. The plumber came out for a few things. My toilet was leaking. After he left the…read moretoilet continued to leak. I called them back to let them know and they said someone would come out the next day. Well know one showed. I called them back again and finally the Plumber returned. As far as I can tell on my bill it looks like I was charged for the second time he had to come back. That seems crazy to me as it was his fault he did not fix it correctly the first time. We will not use them again.

Recently used this company to diagnose and repair a commercial gas range in my licensed child care…read morecenter. They came out once and said the issue was a faulty thermocouple. The part was ordered and installed. The issue (pilot light would not stay lit) began to reoccur. When the issue reoccurred for the third time I called another company and they came to the center. It was NEVER a thermocouple issue. Today I received a bill for a trip that they stated on the phone that they would NOT charge us for. Paying this bill today will not have cost me $1,050.00 for something they NEVER fixed. I will never use this company again. Very very disappointed.

From the owner: S.R. Mechanical LLC prides itself on being your go to Mechanical Contractor. We specialize in…read moreresidential HVAC, boilers, hydronic piping, drain cleaning services, sewer camera services, and jet machine. We also offer service for food service equipment.

I have spent a lot of money with Hudson in the last year since buying a house built in 1898 that…read moreneeded some things. I had collapsed sewer pipes, leaks from a tub and also bought a water softener and some other items. They are always fast, efficient, courteous and I have truly enjoyed having them work for me. I would highly recommend them.

From the owner: Plumbing Services - Drain & Sewer - Kitchen & Bath Remodeling - Water Heaters - Water Treatmentread more