I had my first ever session with Brave Kitty Waxing yesterday and I couldn't be happier! For…read morecontext, there were things on my end that caused some issues/inconveniences, but everyone I interacted with went beyond making my experience as smooth and comfortable as possible. Initially, I had some trouble booking an appointment online. I ended up reaching out to the posted phone number, and I was helped out promptly (even though I messaged them relatively late, and usually past open hours for other businesses.) With their help and knowledge, they were able to figure out that it was the internet browser and autofill that was preventing the webpage from working properly. Once that was figured out, everything went according to plan and I was able to successfully make a booking. Additionally, I was so blessed to have had Ashley guide me through my first time. She was clearly knowledgeable in her expertise and I cannot emphasize enough how great of an educator she was! I had LOTS of questions but she clearly and warmly communicated the information with me. I also want to highlight how safe the environment she provided was. You can tell how much care and consideration she puts into every client's individual and personal wants and needs. Also, this is technically outside the services, but I had a little predicament (absolutely caused by me) before the start of my appointment. I was already having a tough day and was just looking forward to the waxing as a way to end the night. With my luck, I accidentally dropped my keys in the locked stairwell when I was climbing up from the garage So many scenarios and "solutions" were running through my head but everything made me feel defeated. It took lots of rumination and freaking out, but I ended up just going up to Brave Kitty Waxing and communicating my situation with them. I was warmly welcomed by Ashley and right from the start, she treated me with kindness and respect. I was a HUGE nervous wreck but she recognized the situation and she was able to problem solve quickly. We did end up getting it resolved and I got my keys back! I wanted to mention this as this problem was 100% my fault and caused by me and she absolutely did not need to help me out. This happened right before my scheduled slot time and I felt so bad taking so much of her time and energy. Our very first interaction was me freaking out BAD, but she was nothing but a beacon of joy and calm. I was also evidently still anxious/jittery once we started our session, but Ashley's presence and professionalism was very grounding and reassured how safe I felt in their hands throughout the whole process. My first experience had some bumps (because of me) but I was met with nothing but understanding and compassion from everyone who helped me out with Brave Kitty Waxing (+the maintenance man I would like to give him recognition and thanks as well.) I was already aware of the environment they provided (from others' reviews), but I was not expecting how much above and beyond everyone would be. I am excitedly looking forward to my future sessions! Thank you again to Brave Kitty Wax for providing such a personal and protected space and experience

Ladies! This is THE place for us. The staff here is so welcoming and theyve made this place a…read morejudgement free zone. The thought of getting waxed made me so nervous until I found this place. Safe space for women of all shapes and sizes. Worth every penny! My first experience with Brave Kitty was almost 10 years ago at their previous location. I went in for a Brazilian at 8 1/2 months pregnant. I felt like a whale, but the lady made me feel so welcomed. She did an amazing job and it was quick. After having kids I just never got waxed again. Then finally 1 year ago I decided it was time to ditch the razor and get back to waxing. I've been going regularly since then. Would recommend this place to every woman. 100/100

Thanks Lacey, very professional. Friendly and on time. Answered all my questions. I'll be backread more

I've been seeing Felicia for 15 years -- I followed her when she left Facial Bungalow and started…read moreher own business, driving across town because she was worth it. That loyalty made my most recent visit all the more disappointing. I had a 10:50am appointment. The day before, Felicia texted asking if I could push to 11am. I said I'd try to rearrange my plans. She replied: "let's keep the 10:45." I managed to move things around (because if she was asking, I figured she was in need, and I wanted to help) and arrived at 10:57 -- 7 minutes late by the original booking, not 15. When I walked in, Felicia told me I was 15 minutes late. I explained I'd rearranged my schedule to accommodate her request. She shrugged and said "too bad, I already booked someone afterwards.". It wasn't until I was in the room that I checked the reminder email -- original appointment: 10:50. So by her own scheduler, I was 7 minutes late, not 15. Felicia eventually gave me an extra 5 minutes to make up for the mix-up, and I appreciated that. But the cold, dismissive way she started the appointment stayed with me. That's not how you treat someone who's followed you for 15 years. Part of why I see Felicia specifically -- and not one of those high-volume places with curtain walls and hospital beds for tables (you know the ones) -- is the whole experience. A facial should be calming and restorative, and Felicia's warmth has always been as much a part of that as her technique. When that warmth disappeared at the door, it colored everything that followed. The facial itself was top notch. Felicia is genuinely skilled, stays current on products and techniques, and can deliver a top-notch treatment in her sleep. I hope this was an off day, because the person that greeted me at the door was not the warm person that I've been loyal to for a decade and a half.

I have been coming here for years with Hana and Rachel and just wanna say that they are both great…read more While performing the Brazilian they are very professional and do a good job. The vibes inside is chill and they do have music playing. Plenty of parking.

I had an extremely frustrating experience with this studio as a first-time customer. I made the…read moreappointment the same morning, approximately 30 minutes before the appointment time, so this was not an appointment I'd had scheduled for days or weeks, nor had I ever been to this location before. I was literally trying to find the studio for the first time. They have a seven-minute grace period, which is unusually strict, particularly given how difficult their location is to navigate. I was not given clear instructions about where to park. Once you arrive, there is no sign identifying the studio by its name anywhere that I could see. The building signage/directory was in Korean, and I could not find English signage identifying the studio. As someone who does not read Korean and had never been there before, I had no obvious way of knowing where the business was located. I called approximately eight minutes after my appointment time while I was already parking and explained that I was there and that finding the parking had been confusing. I was told that my appointment had already been canceled because they only offer a seven-minute grace period. So, to be clear: I was a first-time customer who had booked approximately 30 minutes earlier, was physically at the location and parking, and was ONE MINUTE beyond their grace period--and they had already canceled my appointment. On top of that, they never notified me that they canceled it. No call. No text. Nothing. Had I not called them myself, I would have parked, gone inside, tried to navigate a building where their studio was not clearly identified to me, and apparently only then discovered that my appointment had been canceled. I completely understand businesses having late policies. What I don't understand is having such a rigid seven-minute cutoff while providing a first-time customer with inadequate information for navigating an unfamiliar and confusing location--and then offering absolutely no understanding or flexibility when that customer is already there and parking one minute beyond the cutoff. The way the phone conversation was handled was probably the most disappointing part. There was no attempt to understand the situation, help, accommodate me, or even acknowledge the confusion. It was simply that my appointment had already been canceled. The interaction came across as dismissive and unnecessarily rude. Policies are one thing; customer service is another. If you're going to have an unusually strict seven-minute grace period, then provide first-time customers with exceptionally clear parking and arrival instructions and notify them if you're canceling their appointment. A little communication, courtesy, and reasonable flexibility would have completely changed this experience. Instead, they lost a brand-new customer before I ever even made it through the door. I will not be returning.

Got a bikini and eyebrow wax from Anika before a beach vacation and she was amazing! I hadn't had a…read morebikini wax in several years and was quite anxious, but she made the entire experience extremely comfortable and safe. It felt like I was just having a nice chat with a friend!! Pain was manageable and it has healed amazingly since. I'm considering getting bikini waxes more often now. Thank you!!! Highly recommend this salon and Anika!!

Will never come to this location again they left so much broken hair on me!!! I'm so itchy from all…read morethe broken hair that I have. Not only that but they don't even give you a mirror after you're done with your Brazilian to check if you're happy with results or pluck hair!!! Don't get me wrong the staff were sweet and all but 65 dollars for broken hair??? Truly disappointed

My Sugarista, Marin, was meticulous and let me know at moments when I should breath-in and…read morebreath-out for areas that might be more painful than others which I really appreciated! After my sugaring, I got an Airbrush Tan from Ashley, who let me know about instructions I did not know prior on how to maintain my tan for the week and also gave me enough time to dry-off after which I really appreciated also!

I spoke to Ashley at this facility yesterday who was so helpful with my membership, the staff are…read moreso nice at this location. This location is very clean and very friendly and fantastic place to join.

Had an amazing session with Jessi. She was pleasant accommodating and professional. A beautiful…read moresoul inside and out! After a long while, I had to look online to the locations And had been in relation to my location and was definitely grateful. Already booked for my next visit! Ask and you shall receive! Got a Brazilian and full arms!

Third eyebrow service with Jazmin and I think she just got a little distracted talking during the…read moreservice because it just wasn't as good as the other times. One tail is so much shorter than the other one. I'm a disappointed because I juuuust started getting my brows done again after like 4 years of doing them myself.

I had the chance to visit Queen Bee once again for my f/u service. Scheduling was easy, front desk…read moreis welcoming and friendly, and my service was amazing as usual. The space continues to feel clean and organized. The owner reached out to me via text in order to follow up on a prior experience that was not the most relaxing environment. I found the professionalism and genuine interest to improve the client experience truly refreshing and personalized. This place goes above and beyond and has created something special in a city like L.A. (Culver City). You may want to take a look at their pre-pay package deals if you're a frequent customer. I feel I receive solid value here. Parking: Small private lot or street parking.

Living on the westside of LA, it's hard to pick a go to waxing spot that checks all the boxes a…read moregirl would want! First of all, the aesthetic and environment of the place is beautiful. It feels like you're stepping into a friend's guest house and the people are welcoming. Samantha did my full leg + underarm wax and she had such amazing energy! She made the 30 minutes go by quickly with her personality and painless work. Will definitely come back again while I'm still living nearby :)

Julie is a Gem of a person! She always makes me feel super comfortable during my wax session and…read morethis time was no exception! As I said in my previous review here Julie is a very knowledgeable waxer and always takes her time to make sure that my waxing experience is as smooth as it can be with little or no pain.I cannot recommend her enough so people book your appointment with Julie without any hesitation !!!

Thank you for your response and for sharing my concerns with upper management. I am updating the…read morestars in my review to reflect my usual past experience, and I do plan to return.

Amazing service. This was my first time sugaring. I did…read morefull brazilian and underarms. High recommended. clean atmosphere and was fast! 10/10 and will definitely be coming back.

Amazing service, great friendly attitude & does things the right way, I barely felt it & she made…read moremy cat look so purrtey! She does 15/10 service & is fast so you can get to your next errand. Thanks love!

Jen, thank you so much. I literally just had the best experience. It was my first time getting…read moreservices from you. Our convo was too funny, your hand so gentle, and cleanliness top notch.

I am so disappointed as I really thought this was going to be my new go to wax place! My first…read moreexperience here was pleasant, my waxer was so nice and did a great job. What I have an issue with is their communication. I had an appointment booked today and even received a email to confirm 2 days before which I responded to immediately. To my surprise, when I show up to my appointment, the receptionist tells me the sugarist wasn't there and they tried to call me to reschedule my appointment. I actually never received any calls, texts, or emails from them.The receptionist claimed they couldn't leave me a voicemail. I seriously doubt they ever tried to contact me to reschedule! There was no other sugarist who could wax me, the only option they gave me was to reschedule me for a different date. There's nothing ruder than wasting someone else's time! This could have easily been avoided and they could have retained a customer if they didn't drop the ball with communication.