1. True Task Services

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True Task Services

1.0 (1 review)

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Balcony addition

Deck construction

New room addition

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3 years ago

Did not communicate back. I had to keep reaching out and then they did not follow through with coming out for an estimate.

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W.E. Bilbrey General Contractor

W.E. Bilbrey General Contractor

(7 reviews)

To Whom It May Concern: Whenever I need repairs or a remodel…read moreon my house I always call Bill Bilbrey. His company has done several jobs for me in the past 10 years, both large and small. They have completed new construction (a garage) and remodeling (my bathroom) for me as well as a number of repairs. Their work is always of excellent quality and they use quality materials. My favorite part is how they clean up after themselves! Everyone is considerate of the homeowner and their concerns throughout the process of completing the job. When I have wanted repurpose materials from a job, Bill's group has patiently honored my request and helped me move the materials to another location for my convenience. Whenever I have had a concern or question, Bill answers promptly and addresses the concern quickly. Unlike other contractors, he has never told me what I have to accept on a job or how much I would be willing to pay. Another contractor did that and they lost my business for life. Bill has always answered my questions patiently and thoroughly and gives service of the highest quality. He makes sure the customer is satisfied before the last check is written. I first met Bill when I was doing an internship in Occupational Therapy and I can attest that Bill treats everyone with the same courtesy no matter what their physical challenges may be. It is his personal touch that sets his company above the rest and I recommend his company to everyone that needs contractor services. No job is too big or small and each job receives the same consideration. You will not regret putting your home's needs into Bill Bilbrey's hands. Phyllis

Had an employee come out to do an estimate. Person did not enter attic to ascertain total scope of…read morerepair needed. The estimator claimed fear of heights as well as wearing a long skirt. Was told I would be sent an estimate the following week instead of having one put together while at my location. Two weeks later and still no estimate or contact. Time to find a company to actually look at the repair and give me a quote. This is not the company for that.

ImproveIt Home Remodeling - Beautiful walk-in shower update replaced crumbling tile with easy-clean acrylic. See the full Before & After at improveitusa.com/projects.

ImproveIt Home Remodeling

(7 reviews)

I can always appreciate how friendly they. When they come to my home it's almost like having a…read morefamily member in the house. They are very knowledgable from the sales rep to the installation crew. Never hesitate to answer any questions I have and give great example to help me better understand. If and when I have concern they always send someone out within that same week! Pretty awesome stuff!

Bottom line up font: STAY AWAY!!!…read more My wife and I have been shopping around for someone to repair or replace our shower. ImproveIt was one of the top search results for bathroom repair/remodeling work. My wife trusts me to handle an appointment for an estimate, but they insisted that my wife and I must both be present for the appointment. No other contractor I've worked with has such a requirement. I didn't have the best feeling about them after the phone call, but I went ahead with the appointment, which they said would take 60-90 minutes. The representative they sent seemed very nice. He complimented our home, and asked questions about the smoker I have on our back porch. He inspected our shower and decided that the tile work was shoddy and would need to be completely replaced. This didn't seem totally unreasonable since the grout in the floor was crumbling. In retrospect, he would have come to the same conclusion no matter what he saw. Following the inspection, we sat down at the kitchen table for his presentation/sales pitch. He talked up the company and went over all of the awards they've received. He then talked through various options for redoing our shower. As it turns out every option is terrible except one. The one that isn't terrible is the product he's trying to sell. His product was a very sciency miracle materiel material, aka plastic. What he didn't know is that my wife and I both have advanced degrees in materials engineering, so we saw right through his B.S. There's nothing wrong with plastic, and it may be a good product, but it's hardly unique. At this point in the process, I hadn't quite figured out that he was going for the hard sell, used car salesman style. He had an affable demeanor and continued to pepper in compliments of our very ugly kitchen. He was very patient with our toddler disrupting the conversation and playing with his material samples. After we selected materials and options, he finally gave us a cost quote. The quote: $16,617!!! Over $16,000 to replace a 3'x3' shower that might not even need to be replaced! The quote was good for a year, but if we signed a contract for the work in the next 30 days, we would get about a $1,000 discount. But wait, he had a letter from the owner of the company. It was a very official looking letter, and it gave him permission to give an extra $1500 off if we signed a contract right then and there. My wife and I had not consulted any other contractors for the work, so we weren't about to sign a contract for over $13,000 on the spot without a better feel for the market. We hadn't ruled them out, but we needed more information. When we explained this to the salesman, he tried to convince us that it was a foolish waste of time to get more quotes. He said we wouldn't want to sit through yet another 3 hour (yes, he was at our house for 3 hours) presentation. He continued to push, but we held firm. As he packed up his things, my wife thanked him for his time. His response: "I just don't understand why you wouldn't sign the contract now and save $1,500, but whatever." He was suddenly quite rude. In retrospect, the sales tactics are quite clear. First he buttered us up. Then he "inspected" our shower and found that yes, indeed, it needed to be fully replaced. Then he talked up his company and product while disparaging any competitors. Then he hit us with the hard sell. I don't appreciate such tactics. I don't care how good the product is. I won't give my business to someone who treats me that way.

True Task Services - flooring - Updated October 2026

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