Bottom line up font: STAY AWAY!!! My wife and I have been shopping around for someone to repair or replace our shower. ImproveIt was one of the top search results for bathroom repair/remodeling work. My wife trusts me to handle an appointment for an estimate, but they insisted that my wife and I must both be present for the appointment. No other contractor I've worked with has such a requirement. I didn't have the best feeling about them after the phone call, but I went ahead with the appointment, which they said would take 60-90 minutes. The representative they sent seemed very nice. He complimented our home, and asked questions about the smoker I have on our back porch. He inspected our shower and decided that the tile work was shoddy and would need to be completely replaced. This didn't seem totally unreasonable since the grout in the floor was crumbling. In retrospect, he would have come to the same conclusion no matter what he saw. Following the inspection, we sat down at the kitchen table for his presentation/sales pitch. He talked up the company and went over all of the awards they've received. He then talked through various options for redoing our shower. As it turns out every option is terrible except one. The one that isn't terrible is the product he's trying to sell. His product was a very sciency miracle materiel material, aka plastic. What he didn't know is that my wife and I both have advanced degrees in materials engineering, so we saw right through his B.S. There's nothing wrong with plastic, and it may be a good product, but it's hardly unique. At this point in the process, I hadn't quite figured out that he was going for the hard sell, used car salesman style. He had an affable demeanor and continued to pepper in compliments of our very ugly kitchen. He was very patient with our toddler disrupting the conversation and playing with his material samples. After we selected materials and options, he finally gave us a cost quote. The quote: $16,617!!! Over $16,000 to replace a 3'x3' shower that might not even need to be replaced! The quote was good for a year, but if we signed a contract for the work in the next 30 days, we would get about a $1,000 discount. But wait, he had a letter from the owner of the company. It was a very official looking letter, and it gave him permission to give an extra $1500 off if we signed a contract right then and there. My wife and I had not consulted any other contractors for the work, so we weren't about to sign a contract for over $13,000 on the spot without a better feel for the market. We hadn't ruled them out, but we needed more information. When we explained this to the salesman, he tried to convince us that it was a foolish waste of time to get more quotes. He said we wouldn't want to sit through yet another 3 hour (yes, he was at our house for 3 hours) presentation. He continued to push, but we held firm. As he packed up his things, my wife thanked him for his time. His response: "I just don't understand why you wouldn't sign the contract now and save $1,500, but whatever." He was suddenly quite rude. In retrospect, the sales tactics are quite clear. First he buttered us up. Then he "inspected" our shower and found that yes, indeed, it needed to be fully replaced. Then he talked up his company and product while disparaging any competitors. Then he hit us with the hard sell. I don't appreciate such tactics. I don't care how good the product is. I won't give my business to someone who treats me that way. read more

I have been trying to get our installation done for over a year and a half! I was sold a remodel that they tell they can't do. I am currently waiting on Shower doors. I call but no one returns my calls. read more

The tub got clogged, so they came to fix it. They flooded my subfloor, damaged my wall, soaked my floor, got the electrical all wet, took over a month to come back, and didn't fix anything. My house is still damaged, and they are dodging my calls. read more

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Very poor response time. Windows were installed incorrectly and took 2 months to get fixed, meanwhile my 2 year old, 6 month old and I were freezing in our house during the cold winter months. DO NOT use this company, waste of time and money. read more

I can always appreciate how friendly they. When they come to my home it's almost like having a family member in the house. They are very knowledgable from the sales rep to the installation crew. Never hesitate to answer any questions I have and give great example to help me better understand. If and when I have concern they always send someone out within that same week! Pretty awesome stuff! read more

Stay away from this company. Their customer satisfaction is a joke. They remodeled my bath last year and a problem came up this year due to their ineptness. I called them June 30, 2017. After weeks of waiting for repairman, the man they sent was totally inept. Three times a plumber had to be called to repair pipes that he cut and hammered nails into pipes. He then left the project half done and didn't return.When I notified ImproveIt a month later they said my project was on standby. Finally notified BBB with a complaint. Two weeks later, October 19 another repairman was sent that finally fixed the mess the last guy made such a mess. There is a lot more to this regarding a number of calls that went ignored by this company. Sent 2-page letter detailing events and pictures to the Owner, Seth Commeyer. His comment, "Looks like this was a comedy of errors." Told him I didn't see it as funny. He was supposed to call back the following week to discuss further as he was in a meeting at that time. Surprise! He never called back! read more

We have been dealing with this company since Sept of 2013 trying to get 3 windows installed correctly. The first order was wrong, missing screens, no replacement ledge. The third party they sent to install it did the least he could get away with, very poor job. The window ledge was finally put in later very poor install. We found a crack in one of the window sashes and 3 months later, we are still waiting on a replacement for it. We have had windows installed by other vendors and it was one day in and out and no problems. This company now the middle of March 2014 and we still have not receive a complete satisfactory installation. The price is way too high for such poor experience and that does not count all the days off work I have had to take to meet with them. Don't waste your time or money with this company. PK Lebanon Ohio read more