I wish I could still stay good things about this place. My son received services in 2019/2020. My son's sessions abruptly stopped in beginning of 2021 (maybe end of 2020). I tried calling to figure out why my son didn't have any appts on the books. Nobody ever got back to me. Since my son was ready to take a break from therapy, I stopped trying to get in touch.
Now my son would like to start therapy again. So, I called True North. I called May 3rd and left a voicemail. No call back. I then emailed and still have not received communication back. After 4 days of playing this game, I finally got a voicemail (missed the phone call by 2 mins and tried to call back -no answer). The voicemail said that the dr would give me a call and they no longer take my insurance (despite their website and my insurance website telling me differently) and that I would have to pay out of pocket. In the voicemail, the receptionist called my son by a different name (thank goodness she didn't give any confidential info away) but I was assured in the voicemail I would receive a call from the dr. Still nothing... I suspect it is because they do not "take my insurance"....
While my son was a patient, there was a huge billing issue when the receptionist kept telling me I didn't have a co-pay. I went many weeks not paying a co-pay because I was told there wasn't one (I knew this wasn't the case). I tried to just pay but I was refused. Then a few weeks later I received a call from the office's billing manager telling me I was overdue by a couple hundred dollars. I was pissed because I knew I had a co-pay and I kept telling them and no one listened (not a great trait for a business built on listening to their clients). But I had been bracing for them to tell me this and paid it in full immediately.
Plain and simple, this place is subpar in providing services and the constant hoop jumping required to get an appt or on the phone is not at all worth their services. Counselors are in high demand right now and it seems like this place decided to profit off of this high demand. Not a great look for counseling service to be this unresponsive.
If you do decide to go with them, be vigilant in their billing practices, pay out of pocket so they cannot drop you or ignore you based on insurance, and make sure you always know why they took your appt off the books. And if you are looking for a call back within a reasonable time, find another place. read more