Stove was damaged just after I moved out. Charles tried to say I had to replace it with new one…read more Told if him it was used when got it and he couldn't prove It was new.​

This is a buyer beware notice of this company. I've only selected one star because Yelp doesn't…read moreallow me to give 0. This is, by far, the most Mickey Mouse property management company on the planet. Charlie is childish and unprofessional. We leased a home for one year from this company (rent was $3,150/mo) and they have kept our entire deposit (also $3,150). Several friends (and a great neighbor) helped us clean the home before we left. Instead of returning the money, he emailed us to ask for an additional check. We have witnesses who saw the home before we left. This man is a conartist. There are plenty of reputable property management companies in Rapid City. Don't waste time with this clown.

Where in the world do people choose their business names!?!? They need to ditch that "Professional"…read moreword, it doesn't suit them, it's way to big for them!! They are rude, ill-mannered, arrogant, they treat you like a nuisance from the get go, and even more so when you need a repair and/or something that is from their end to get it done. Customer Service, and what is that?? They look for any petty thing to keep your deposit and report you, regardless how spotless you leave the place and how a decent human being you are. These are the very people who needs to learn the meaning of the word Karma as of yesterday!! If you are able to find another place for a rental do so, don't give your hard earned money to people who have zero respect for the very ones that bring them profit!!

Threatens harassment lawsuit if you try and communicate with them. They dodge emails, will tell you…read more"reach out if you have questions", and then never get back to you. Record EVERYTHING because A&A will "forget" where something is.

If you are thinking of renting from them or listing your property with them, save yourself a lot of…read moretrouble! They managed a property of mine because of a military PCS. Everything was OK at first, but then we started having problems with the poor quality of work that their handyman was doing at top price. He does very shady work and there is no warrantee. Then they rented out my house to one of their own employees (Nicole). Without asking me, they only charged her half of the deposit that the contract called for and because she claimed her dog was a service dog (who chewed a huge hole in the living room carpet), he did not charge a pet deposit. But I wonder if the cat (who shredded all the screens in the house) was a service cat... When she finally moved out, I was left with thousands of dollars in damage that had to be repaired. Her deposit should have been $2000, which would have covered most of it, but she only gave a $500 deposit, unbeknownst to me . Additionally, she only made a partial rent payment on the last month she was there, so I am left holding the bag for the rest. I keep calling and Paul (in charge) keeps putting me off, even though he admits they owe me the money. Now he won't answer my call or return my messages. They ripped me off with low quality repairs on my home at top dollar billing and then ripped me off by never giving me the money they owe me. I say "they" because it was the manager of that office and his employee was the renter. If they treat homeowners this badly, just image how poorly they treat their renters. Do not list your house with these crooks. I don't do many reviews, but I hope to save someone the heartache we have had with them.

So much has changed over the past couple of years. People are there to collect their paycheck and…read moredo care or their employees don't know how to run apartments whatsoever! Very poor management. When I call the main office, I always have to leave a message and never receive a call back. Maintenance is not getting done around here, the place is trashed. Very poor management. I feel very sorry for the owner of the property.

They managed 26 properties for us and I must say I have never experienced a less professional team…read more We decided to take back control of our properties in August 2025. Officially took them back October 2025, and it has been nothing but issues getting the documentation and money back from them. They don't return phone calls and when we do finally "corner" them they do not know what's going on, and have almost no timeline for getting what's needs to get done - done. I'm a nutshell - unresponsive, unprofessional, and dodgy. They're a tragedy.

I have rented from them several times a house and two apartments…read more. I cannot say enough good things about this company and the people who work there. They have gone above and beyond for me and I think the world of them. Excellent customer service and maintenance I give them five stars!!!

Victoria Queen is an amazing agent! As the Broker at Buy Home Black Hills Properties, I knew she…read morewould be a great fit for my client's. She helped one of my military client's relocating to Box Elder, South Dakota. What I love about Victoria, was her keen sense of awareness dealing with a quick move. She communicated effectively with my client's and they were aware of all the steps in the buying process. Her ability to negotiate a contract was a true gift, especially on a tight budget. She was highly knowledgeable in the VA loan process, which made my client's very comfortable and extremely happy that someone was on their side working in their best interest! I would highly recommend her to everyone you know in South Dakota! #rockstaragent

From the owner: For many people, a home is one of the most valuable assets they own. Living in the Black Hills…read morearea, you may realize the real estate market has been growing at an incredible rate! With that in mind, Sellers want to protect and capitalize on the tremendous equity they now have in their home. As your seller's agent, I will work to get you top dollar in the sale of your property and help you cash in on your equity. You can use this cash on your next home purchase, and negotiating the best price, terms and conditions for that purchase requires an experienced and knowledgeable agent. I am your agent, and I will work on your behalf to get you the best on both sides of your move. With decades of real estate experience, I have a firm grip on this dynamic real estate market. You can count on excellent communication through out your transaction. You can expect me to work tirelessly to take care of the important details. In a nutshell, you can expect a GREAT deal.

AVOID IF ABLE. The…read more605 units were nice. Just need better management and more attention to details. First rain after move in and the roof leaked in 3 spots. Took a couple of months to resolve, and the roof still leaked in one spot. We didn't care to tell them anymore since the leak was in the laundry room. It ruined some bedding and they refused to compensate. No sound proofing at all. If it rains or hails you will hear it loudly. If the neighbors are having a good time, you will hear it. They don't allow you to put anything on the walls. There was zero amenities. The trash can was in a back alley with a padlock. Good luck getting to it in the winter with snow/slush. A little sketchy with un-housed people hanging out there too. They will nickel and dime you for everything. For example, they gave us 1 set of keys for a 2 bedroom, want an extra set, you pay. The water filter in the fridge went out 2 months in, they wouldn't replace it. Yet, they require one in the fridge on move out. We left it cleaner than we found it and still had money taken out of deposit. You'd have to pay for light bulbs that go out 1 month into your lease. So many more examples, but you get it. They are there to protect the landlords picket not yours.

Be careful, NWE is underhanded and always looking to profit from every situation. Rented an…read moreapartment from them for 2 years, had repeat issues with Carbon Monoxide. Had to leave the apartment for a night to allow the CO to air out. The situation was never fixed only stalled. Upon move out NWE attempted to collect $700 on top of my $300 security deposit when we cleaned the apartment. They sent it to collections and attempted to sue in Small Claims. I denied all along. NWE pulled the lawsuit the day before the hearing because they knew their attempt to screw me was without legal basis. STAY AWAY!!! I would have rather stayed in a dump with a decent landlord.

It has been very difficult being a tenant with Shine Property Management, miscommunications is huge…read morewithin the management. When I call and leave a voicemail, they often forget to call me back. When something needs to be fixed, it's like pulling teeth to get something done. I have rented through three other companies beforehand and I have never experienced this much stress. My lease ends at the end of this month and I am happy to finally leave!

I wouldn't rent from this company, if I could give them 0 stars I would. We are a military family,…read morewe rented from this company before we got stationed here so we had something to move into right away. There was no move-in walk though done with me which I thought was extremely weird, when I got to the rental house for the first time it was disgusting- they didn't clean it between the previous tenants and us because those tenants only stayed two weeks "so they assumed it would be clean" I should have found a new rental then and there but I stuck it out because I was by myself with 5 kids and pregnant. They did fix up the majority of the issues but we paid out of pocket for a new toilet bowl system (for a completely none flushing toilet) that they couldn't justify fixing. They never and I mean never EVER answer their phone, they say they will call you back but your lucky to get a text back from them. They tried to fault us for problems with the house on move out, luckily I had taken every picture under the sun of the issues with the house on move in & was able to prove that we left the house is better condition than we received it, because they weren't able to keep our deposit based off of damages to the house they decided to keep it to cover rent that shouldn't have been our responsibility- we gave our 30 days notice, we even let them keep the whole month of November's rent (which included 2 days more than our 30 days notice) the owners of this rental decided to sell their house, the house was put on the market (the owner of the rental company also being the realtor of the house- conflict of interest??? I think so.) I was told by Andrea that because they were going to sell it we were out of the contract on the owners/rental companies end too. The house went under contract with the buyer on December 15th but they decided they were entitled to our whole deposit of $1650 because we moved out of the house and didn't immediately move out of the County like they had thought we were doing. They said because we could have stayed in the house until is sold that we broke the contract on false terms. Everyone know that military plans change last minute all of the time, not only did military orders change but we had our baby born a month early. If they would have answered their phones when I called almost daily or called us and asked us about our situation they would have known all of this. They didn't mail the letter informing us that they were keeping our deposit until the 30th day after our move out- in their lease it says that we have to receive the deposit or letter informing us why they aren't giving us our deposit BY the 30th day.... they were in breach of their contract in so many ways but they still feel justified in keeping our deposit. If you are military, moving here or moving away and selling a house I would stay away from Shine Property Management & Kingdom Reality, Jamie owns both. I asked to speak with Jamie on multiple occasions throughout the time I rented the property they managed & not once was allowed to because she was always busy- I was told I would receive a call back from her but never did. The office manager at Shine Property Management is named Andrea Skavlem & she is seriously the worst, she has horrible management stills, she is tactless and pretends like she has no clue what is going on, she doesn't ever give you a heads up when she is coming over, sending someone over to fix something, or wanting to show the property. Not a military friendly company even though that is the community that gives them business!!!