It took a month to hear back after initial contact. Two times were set up by the tile contractor, he canceled twice, first time, he waited until 20 minutes into the appointment to let me know he wouldn't be there, after I took time off from work to meet with him. His temperment is short and he's unprofessional. He complained strongly about the very well-meaning and qualified tile contractor/installer. He's unreliable, unprofessional, and has a short fuse. read more