Stove was damaged just after I moved out. Charles tried to say I had to replace it with new one…read more Told if him it was used when got it and he couldn't prove It was new.​

I was an out of town landlord for 12 years. Along the way I got taken advantage of by tenants,…read morecontractors, repair men and even friends. Even worse, there always seemed to be a crisis when I was on vacation or busy with my business. Charles put an end to all of that. He has been nothing but honest, equitable and fair with all parties involved. I called quite a few places around town and drove over 3000 miles round trip to meet with multiple property managers. Charles stood out from the beginning, he got back to me when he said he would, was patient explaining how he worked and was punctual. He went out of his way to put my mind at ease from the first call to signing the agreement and beyond. More importantly Charles never promised anything he didn't deliver. There were places that charged considerably more and there were place that promised more for less money, but couldn't even return calls or keep a simple appointment after I drove across the country to meet them. Charles will see that your property reaches it's full potential, and will pay for himself in the process. He is a small business man who knows how to treat everyone involved. He makes himself available after hours for emergencies or as needed. He knows how to deal with contractors and makes getting work done on your property painless. Make your life and your tenants lives a lot easier, give Trusted Property Management a call!

If you are thinking of renting from them or listing your property with them, save yourself a lot of…read moretrouble! They managed a property of mine because of a military PCS. Everything was OK at first, but then we started having problems with the poor quality of work that their handyman was doing at top price. He does very shady work and there is no warrantee. Then they rented out my house to one of their own employees (Nicole). Without asking me, they only charged her half of the deposit that the contract called for and because she claimed her dog was a service dog (who chewed a huge hole in the living room carpet), he did not charge a pet deposit. But I wonder if the cat (who shredded all the screens in the house) was a service cat... When she finally moved out, I was left with thousands of dollars in damage that had to be repaired. Her deposit should have been $2000, which would have covered most of it, but she only gave a $500 deposit, unbeknownst to me . Additionally, she only made a partial rent payment on the last month she was there, so I am left holding the bag for the rest. I keep calling and Paul (in charge) keeps putting me off, even though he admits they owe me the money. Now he won't answer my call or return my messages. They ripped me off with low quality repairs on my home at top dollar billing and then ripped me off by never giving me the money they owe me. I say "they" because it was the manager of that office and his employee was the renter. If they treat homeowners this badly, just image how poorly they treat their renters. Do not list your house with these crooks. I don't do many reviews, but I hope to save someone the heartache we have had with them.

So much has changed over the past couple of years. People are there to collect their paycheck and…read moredo care or their employees don't know how to run apartments whatsoever! Very poor management. When I call the main office, I always have to leave a message and never receive a call back. Maintenance is not getting done around here, the place is trashed. Very poor management. I feel very sorry for the owner of the property.

It has been very difficult being a tenant with Shine Property Management, miscommunications is huge…read morewithin the management. When I call and leave a voicemail, they often forget to call me back. When something needs to be fixed, it's like pulling teeth to get something done. I have rented through three other companies beforehand and I have never experienced this much stress. My lease ends at the end of this month and I am happy to finally leave!

I wouldn't rent from this company, if I could give them 0 stars I would. We are a military family,…read morewe rented from this company before we got stationed here so we had something to move into right away. There was no move-in walk though done with me which I thought was extremely weird, when I got to the rental house for the first time it was disgusting- they didn't clean it between the previous tenants and us because those tenants only stayed two weeks "so they assumed it would be clean" I should have found a new rental then and there but I stuck it out because I was by myself with 5 kids and pregnant. They did fix up the majority of the issues but we paid out of pocket for a new toilet bowl system (for a completely none flushing toilet) that they couldn't justify fixing. They never and I mean never EVER answer their phone, they say they will call you back but your lucky to get a text back from them. They tried to fault us for problems with the house on move out, luckily I had taken every picture under the sun of the issues with the house on move in & was able to prove that we left the house is better condition than we received it, because they weren't able to keep our deposit based off of damages to the house they decided to keep it to cover rent that shouldn't have been our responsibility- we gave our 30 days notice, we even let them keep the whole month of November's rent (which included 2 days more than our 30 days notice) the owners of this rental decided to sell their house, the house was put on the market (the owner of the rental company also being the realtor of the house- conflict of interest??? I think so.) I was told by Andrea that because they were going to sell it we were out of the contract on the owners/rental companies end too. The house went under contract with the buyer on December 15th but they decided they were entitled to our whole deposit of $1650 because we moved out of the house and didn't immediately move out of the County like they had thought we were doing. They said because we could have stayed in the house until is sold that we broke the contract on false terms. Everyone know that military plans change last minute all of the time, not only did military orders change but we had our baby born a month early. If they would have answered their phones when I called almost daily or called us and asked us about our situation they would have known all of this. They didn't mail the letter informing us that they were keeping our deposit until the 30th day after our move out- in their lease it says that we have to receive the deposit or letter informing us why they aren't giving us our deposit BY the 30th day.... they were in breach of their contract in so many ways but they still feel justified in keeping our deposit. If you are military, moving here or moving away and selling a house I would stay away from Shine Property Management & Kingdom Reality, Jamie owns both. I asked to speak with Jamie on multiple occasions throughout the time I rented the property they managed & not once was allowed to because she was always busy- I was told I would receive a call back from her but never did. The office manager at Shine Property Management is named Andrea Skavlem & she is seriously the worst, she has horrible management stills, she is tactless and pretends like she has no clue what is going on, she doesn't ever give you a heads up when she is coming over, sending someone over to fix something, or wanting to show the property. Not a military friendly company even though that is the community that gives them business!!!

They managed 26 properties for us and I must say I have never experienced a less professional team…read more We decided to take back control of our properties in August 2025. Officially took them back October 2025, and it has been nothing but issues getting the documentation and money back from them. They don't return phone calls and when we do finally "corner" them they do not know what's going on, and have almost no timeline for getting what's needs to get done - done. I'm a nutshell - unresponsive, unprofessional, and dodgy. They're a tragedy.

I have rented from them several times a house and two apartments…read more. I cannot say enough good things about this company and the people who work there. They have gone above and beyond for me and I think the world of them. Excellent customer service and maintenance I give them five stars!!!

They are a good property management company that I refer often to people. I only hear positive…read morefeedback

From the owner: True North Asset Group is Rapid City's premier commercial real estate team. We strive to give you…read moremore than a simple transaction. Our team is always educating ourselves on the market, and we value connection with our clients. We strive to do and be better, knowing it's not a destination but a journey. Whether you are looking to buy, sell, or invest, our team of experts will walk you through the process from beginning to close, so you can rest knowing you got the best deal out there.

STAY AWAY - ZERO STARS…read more Shannon Brinker is a known slumlord, which my husband and I learned the hard way. On day one, she blocked my phone number when I informed her that the heat was not working (during -20°F temperatures) and that it needed to be fixed, not just covered up with space heaters. Space heaters are a fire risk and cannot be left unattended (this includes when you are asleep). When she did this, we sent her a letter of demand and withheld funds when she still refused to fix the heat. With the fact that it was not only dangerous to our health, but also against our rights as tenants and her legal obligations as the landlord, we moved out and into a hotel. When we got an HVAC contractor out to inspect the mini-split heaters, not only did he tell us that they were out of refrigerant, indicating a leak in the system, but that even if they didn't have that issue, together the 2 mini-splits put out a total of 18,000 BTUs, and for the size of this apartment, it needed a minimum of 50,000 BTUs for the health and safety of any tenants. We mailed copies of this report, the lease with the clauses she violated highlighted, all of the evidence of these violations, and a letter of nullification to her and to her lawyer. Unfortunately for both of them, this showed us that neither check their P.O. boxes or have forwarding addresses, as both envelopes were returned to us. If you have any questions about Shannon Brinker or our experience with her, you may reach out to me at samantha.m.stortz@gmail.com

Shannon Brinker is an unethical agent. I wish I could post negative stars. She continually ignored…read morerequests for information. Set us up on a management contract that we had to give 90 days notice to end, yet broke it off on a TEXT. Being her own broker has given her nobody to answer to. I have statements in her handwriting that she denies. Charges maintenance hours for help that she requested to save her online reviews. I have been owed several thousand dollars since September. Completely unprofessional at everything!!

Where in the world do people choose their business names!?!? They need to ditch that "Professional"…read moreword, it doesn't suit them, it's way to big for them!! They are rude, ill-mannered, arrogant, they treat you like a nuisance from the get go, and even more so when you need a repair and/or something that is from their end to get it done. Customer Service, and what is that?? They look for any petty thing to keep your deposit and report you, regardless how spotless you leave the place and how a decent human being you are. These are the very people who needs to learn the meaning of the word Karma as of yesterday!! If you are able to find another place for a rental do so, don't give your hard earned money to people who have zero respect for the very ones that bring them profit!!

Threatens harassment lawsuit if you try and communicate with them. They dodge emails, will tell you…read more"reach out if you have questions", and then never get back to you. Record EVERYTHING because A&A will "forget" where something is.

Janet helped us find our house in Rapid City. She was really patient with us, and seems to know…read moreeveryone and every place in town! We really appreciated her walking us through the process, as this was our first home purchase and we were knew to town. We'd recommend Janet to anyone looking for a home in Rapid City!

Janet is great! She helped my friend get not only a sweet deal on a new house, but she helped him…read morebarter and even better deal on his old house. The best thing, is she's very genuine. My friend was VERY picky in what he wanted, and he didn't want to leave his old house, and she was very patient attending to his needs. Highly recommended!

Kahler has been managing property for me for over twenty years. They are the best. They keep me…read moreinformed of all that's going on with my rental. They have an amazing maintenance team. I never have to worry about whether or not they will make good decisions. They always do.