Donnie is a man of few words, but he sure does know radiators. I had 3 separate hvac companies…read morelook at them, and another plumber. None of them fixed the issue. Donnie diagnosed it quickly, got the parts within a day, and had the system up and running in 48 hours. Now the house is nice and cozy, and I will definitely be using him again.

Came to my home promptly for an estimate to install new pipes after one had burst. After waiting…read morefor about 15 minutes the estimate was presented to me without parts and labor costs itemized. I requested an itemized list and he dismissed my request. Just my opinion here. If money is no object and you want the job done quickly he'll probably work out for you. I refuse to contract with anyone if they do not itemize costs. Completely useless estimate in the event of submitting for insurance or ascertaining reasonable labor costs.

Please do yourself a favor and hire someone else. They did very bad work for us and now we are…read morehaving to pay more to get the damage fixed.

he doesn't itemize things on the bill, over estimates the problems. especially if your a woman he…read morecharged me 400$ specifically for the leaking toilet THAT IS LEAKING WORSE STILL TO THIS DAY. it had just started leaking bout a month prior to his visit and he estimated the floor was damaged and obviously it wasn't. He did unclog my bathroom sink, and bath tub by removing some hair, also he fixed the leaking kitchen sink by tightening it, none which was worth $400. didnt require any extra materials. and took no time. when I called the next day and told them the toilet was still leaking he came back out tightened it again and it instantly was still leaking as soon as he left I called told them it was still leaking and if he can't fix it appropriately for the $400 I gave him I'll leave a review and he never returned.

Called to repair an emergency sewer clog. Bob was timely, knowledgeable and reasonably priced…read more Would definitely recommend Sparks Plumbing.

Good assessment of job. Good work. No extending time making the thing longer than it needs to be…read more Good communication. Good price

I am very happy with the work JW did for me this week. He brought his excavator and located and…read moreemptied my tank. He also replaced all of the drain pipes coming from my bathroom and connecting to the sewer line. He had all the right parts and tools to complete the job perfectly with no leaks. He and his assistant were on time and did a professional job. They cleaned up the job site well when finished. The price I paid was fair and reasonable. I highly recommend JW Plumbing and Septic Relief.

Jerry definitely knows his trade, and is efficient andbworks hard, but his language is about as…read morefilthy as is the septic tank he empties. If he would watch his language better this would have been a 5-star rating.

The trap under my bathtub was leaking. Jerry did a great job fixing the leak. It looks so much…read morebetter! I highly recommend Jerry he goes above and beyond. A+

This is a copy of the complaint I just filed with the Better Business Bureau. It says it all. I…read morepray I get some resolution to this. My tub faucet has been streaming water for two days. They would have come back today to fix it, but "the boss" made it clear that it was not going to be just a simple repair or replacement of the faucet. He knew I had more complex issues with the pipes, which were going to cost me. My point is that I paid them a lot to fix my bathroom and kitchen sink (which have, so far, been fine) and my bathtub faucet. That is all I wanted them to come fix, and I don't think that should have cost me more. He also suggested it could be a bad faucet from Lowe's that could be replaced under warranty. I felt he was implying that it would be my responsibility to return it to Lowe's. I informed him that was incorrect. Mark, the plumber, bought it, and it should be his responsibility to return it and replace it. For the $1000 I paid them for those three jobs just a week ago, making it right would really be the "5 star" thing to do. Instead, I, the unhappy customer, was yelled at! I am extremely upset about this situation. My Complaint to the BBB: "I had a serious plumbing issue last week and looked online for a plumber, hoping I could get someone to come the next day. The first website I found was Mountaineer Plumbing, which has a 24 hour hotline. The person who answered the phone told me a plumber would call me back soon. A guy named Mark called and made an appointment to come the next day. He couldn't find my address on GPS, so I offered to meet him in the nearest town. He had a helper with him named Ivan. After briefly looking at the three issues I needed repaired, Mark announced that it would be $1000. Though I couldn't afford the price, I was desperate and agreed to pay that amount. During the day of work, the men went to Lowe's for parts twice, the second time because they bought the wrong faucet for the bathtub. While they were there, Ivan asked me out, which I was shocked by and found very inappropriate. Mark repaired the three areas of plumbing and left after several hours of work. He texted me later to say I could call him if I needed anything else. Just a few days later, the tub faucet started leaking again. I called Mark and he made an appointment to come yesterday to repair it. They never showed up, so I called him this morning. He said his boss needed to speak with me. Another man called me shortly after to explain that fixing it was going to cost me more. I suggested that the price was already excessive and that I had been scammed. He became angry and verbally abusive. He yelled at me that his company doesn't scam anyone and that they are a 5 star company with great reviews. I stated that I feel the price was excessive for the work that was done and that now needs repaired already. I requested that he send someone just to fix the faucet and nothing else. He stated it could be a warranty on the faucet and made an appointment to come. Then, he asked me to meet them again, because Mark is not good with finding people's houses! He also stated that he knew I would have to pay more to get more done. Very wrong!"

Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

Greg and his team did a wonderful job repairing damage from flooding caused by the city. They did…read moremore than plumbing; they installed new flooring, replaced insulation, drywall, and more. Greg also went out of his way to come back weeks later (after the temps warmed up) to safely make repairs. I was impressed with his knowledge of the old boiler and radiators. Truslow was great to work. I will be calling them again for future needs.

Had Greg and his crew come out to do a small bathroom remodel for me and they were amazing. Hit the…read morenail on the head with estimate and time. They were super professional and easy to get along with. High quality of work and respectful. I would use them again and would def recommend for any of your needs.

I cannot put into words how disappointing this experience was. There was the initial meeting (aka…read morethe sales pitch) where David stated he is always on time and always cheaper than everyone. He quoted $1600 to run water lines from a soon to be installed water heater. I had a small project at another house that needed to be done first. Two visits from quality. The first David was an hour and a half late. Showed up and looked, quoted $250-270 and left but first made the comment he would count the visit as a free estimate. I had no reason to believe it wasn't a free estimate as all plumbers give that. Then the second visit, again over an hour and a half late, I text and asked when I could expect them. I was told one of his workers should have been here already. No notice, no update and certainly not notified this random stranger would be appearing at my door. Job was completed and the price tag went up. AFTER the fact I was notified. This morning I was supposed to have the original desperately needed plumbing completed. (It's been scheduled two weeks). I get a message saying he forgot to add in $180 For an install of the water heater. Then he tells me he can't remember job after job because he has so many. Before I can answer his barrage of text defending himself and explaining how his mistake yet again couldn't possibly be his fault, he left us hanging saying to go find another plumber. I hadn't said a word at this point other than questioning the charge. The comical part of all of this is that I live in Pulaski. My very first contact with him was asking if he serviced Pulaski. His answer? Yes. In his text rant today he advised I was pulling him 45 minutes out of his service area to give an estimate and because of that I should be grateful because he'd saved me money. My husband text him this morning from a different number and asked him if he serviced Pulaski... once again "yes". Which is it? Yes or no lol. (this portion of my review which was an opinion as opposed to facts as the rest of my review entails has been removed after receiving a threatening letter from a Blacksburg attorney representing David insisting I remove my negative comment. As David indicated this is a review site that he subscribed to and I am in fact giving a review. The service was not great and therefore the review reflects that. My response to his response: Regarding his response, since he chose to "out" me and call me by full name, something protected by this very site, I will respond to his claims. David never did any of the work for me. He sent over an unlicensed employee that earned wages of $14/hr. His claim of me only paying $300 for six hours (hours are not correct) seems substantial vs the $84 he would pay his employee for this same time period. He claimed I was so satisfied that I asked for other work. In fact the only other project we had discussed was on 9/12/2019. Two months before the single service provided was performed. I did in fact ask the gentleman that helped us if he was licensed if HE would consider further work, not David. David stated he never refused me any work when his exact text message was "Pulaski is a very long way from my service area. I spent over 45 minutes driving out to your location. I spent over an hour giving you a free estimate which I normally do not do. Then I spent another 45 minutes driving back to my main service area. I have already saved you money. I would like you to go ahead and find another plumber. Tried to add money to the estimate that was not written up: not only did David tell me it was absolutely necessary to get a water heater but told me for $1600 he would attach multiple lines to it to plumb a new bathroom. He told me to purchase a rheem performance 40 gallon water heater in the amount of $364. Not only did I purchase this by his direction but an additional $400 in supplies to complete the discussed projects.ordered .payed for. and waiting for the plumber that never came. David commented that my comments hurt him deeply. I assure everyone reading this that being promised punctuality always and told he always sticks to his quotes and then being left hanging multiple times, multiple quote changes and ultimately searching for a new plumber hurt me. An apology, a compromise or anything else that one could have expected from the "best plumber" could have left a better taste in this reviewers mouth but the facts stand. David chose to take a legal response.

David was able to schedule a shower repair on short notice, saving me from not having a working…read moreshower for my mother-in-law over Thanksgiving. His associate had to do more work than anticipated when there was no access panel and the wrong (non-copper) piping. David came to the house from an emergency plumbing job to ensure that I got to a work meeting on time. I had a great experience with Quality Plumbing Services.

Excellent quick service with superb results (for totally clogged kitchen sink) by two A++++++…read moreemployees, Travis and Lee. I can't thank them enough, and the cost was reasonable. I very highly recommend this company!

After calling several businesses with none ready to make an appointment for me with a clogged…read morekitchen sink I felt trapped as I could not function in a kitchen without a useable sink. I was on a "waiting list" with one place when I noticed a Star City Plumbing truck across the street from my house. I went over and spoke with the plumber and he suggested that I call his office (which I did) and the next morning Kevin and Ryan came ready, willing and able to unclog the nasty problem. I am grateful for the prompt and efficient job well done. I will be calling them again when needed.