Brought my EVH5150 III 50w guitar amp to Jerry for a tube replacement and biasing, and he got it…read moredone with an extremely fast turnaround at a great rate. Communication through Yelp messaging was clear and regular, and he even did a bit of extra research to make sure he got the bias setting right. The amp sounds great, and I'll definitely be back the next time I need this work done.

After my move I noticed my old turntable not working properly. Repairing a 30+ year old vintage…read morewas not my forte so I looked to Yelp! for some repair options. I spoke to Jerry over Yelp's messaging system and within a few days, his suggestions ultimately fixed my issue. Apparently, during the move, the speed and size sensors were forced out of alignment, and once I realigned them the turntable was restored back to its former glory. Thanks so much Jerry!!

Went here about a week ago to get a simple cartridge swap done on my basic Audio Technica…read moreturntable. Decided to go on Tuesday since it was their late day. I arrived there about 30 mins before their close time but unfortunately they had some issues that caused them to close early. Anyways, I spoke with the owner John and he said he was gonna return in an hour so I decided to grab something to eat then head back since it was a decent drive from my house. Took a little longer than an hour, but things happen. When John got there, he gladly changed the cartridge for me on the spot (during after hours) and I hung out there while listening to some music on his killer setup. He was a very friendly guy that got the job done in 30 mins and for a reasonable price. My advice is to call before you go to make sure that they're open but they're a great little shop that has plenty of experience (27 years worth!) I'll definitely be returning I'm sure for all related repairs/audio purchases.

Personal service and a good hang with other audio lovers. They have an in house expert who will do…read moreexcellent maintenance on your turntables and needles. Also have a nice selection of records to go through while you wait

I never write reviews but this was by far the worst and unnecessary pro audio experience ever…read more I purchased a Hedd Type 20 monitor on Amazon from Dale Pro Audio, but I received an SM58 microphone instead. I called Dale pro audio, and was transferred to Tim Brown the owner. He told me that my order was cancelled and I received the microphone by accident. My order wasn't actually canceled, and a microphone was sent so I could cancel it (maybe they weren't in good standing with amazon?). So I thought okay no problem, tough times, resend me the speaker. Tim, for whatever reason didn't want to sell the speaker on amazon and used my order to do so. He asked that I pay him through PayPal. I ended up having to pay through PayPal again, while my first order refund still hasn't posted to my bank account as I'm writing this review because he refused to re-list it on amazon prime, where I have already bought the item. I'm out 3,000$ for one b-stock speaker, not a pair, and Tim is adamant that the speaker orientation is a left, so I purchased a RIGHT from alto music (Bobby montemuro). Right speaker arrives from alto. After all that, a right speaker also arrives from Dale Pro Audio, which is what I purchased initially. I could have just ordered a left from Bobby. After the back and forth, no apologies, or show of solidarity. He sends me a return label. I'm writing this review because I strongly believe it's not worth it especially if you're a serious musician. Low priced items okay, but I could not trust this company with anything expensive, not because I received a wrong item but because of the culture that exists within this company. If I'm met with such dishonesty and disregard from the owner, imagine what it's like on a regular basis. No positive review here will show they won't take advantage at your expense, and I think that's the most important take-away. Picture attached

I never write reviews but I have to say that in just the few times I've dealt with Dale Pro Audio…read moreI've had nothing short of the perfect experience. Even the one time something I ordered was not available I was refunded my purchase instantly. Quick delivery great prices and awesome customer support. Thank you Steve K

I can't recommend Canal Sound and Light highly enough! We rented a disco ball for my…read moremother-in-law's 65th birthday. From patiently teaching us how to set the equipment up, to kindly extending our rental for a day (complementary), Alex & team were wonderful. Rent here with confidence!!

Placed an online order for an item. Never received a confirmation email. Strike 1…read more A week goes by and my credit card authorization hasn't turned into a charge and still no email so i call. Was told that the product just arrived at the warehouse and would be shipped out that day. Strike 2 -- dont show an item as in stock if you didn't already have it in stock. Two days later, still no email or tracking info, so I have to call again. Strike 3. This time was told by a different guy that my order was refunded because it was out of stock. But I check online and the product is showing as in stock still with a price 2x what I paid (now in line with the rest of the online sphere's pricing) -- idk how many strikes to count for these events but it would be several. Why am I being lied to? Why have I had to reach out every time instead of proactive communication from the retailer? Why was my purchase price not honored like any good retailer would? On top of that, the guy I spoke to the second time offered to have the guy from call #1 contact me as he was the one running point on all this of this and of course I never received a call. Bunch of lying cowards at the fulfillment department of this company. Everything you dont want in a customer experience. Would never spend a dime supporting a business like this.

Opened and run by Bang & Olufsen veterans, this is store is a great place to check out products…read morethat will up your audio and visual experience on all fronts. Everyone here is extremely welcoming and has a lot of knowledge about the products offered. I own speakers from the B&O play line and the bass and sound quality never cease to amaze me; North Shore Sound & Vision will let you test out the different products to find the best ones for your needs - just make sure you don't get them a noise complaint because that's how awesome the speakers can be :) Not to mention, no aesthetics are compromised and the store really demonstrates how beautiful and functional your home can look by incorporating the products into their own decor. Highly recommend North Short Sound & Vision and making an investment in the quality products they sell!

Your best source for Bang & Olufsen luxury audio and video products! North Shore Sound & Vision is…read morea sleek store tucked away in Little Neck, filled with extremely knowledgeable staff with years of experience. I've tested several of the audio products and can attest that you won't find higher quality elsewhere. Well worth the investment if you're in the market for premium aural stimulation

they are not great as they used to be because they don't have a showroom as they did in the past …read more It's hard to audition equipment if you can't listen to it . over the years they were great but I understand brick and mortar audio stores are becoming rare

I've purchased a few pieces of gear from Audi Den over the years, and it always has been a great…read moreexperience. The support throughout the sales process and afterwards was excellent.

Reel-to-Reel-Haven/Audiophile Experts lied to my face 3 times at Audiofest Montreal as a form of…read morediscrimination against me. The only booth out of all the 30+ booths of the show that did that to me. After their Revox North America guy (Ryan O Connor) gave a presentation about tape recorded music, claiming it provided better sound, he then asked the audience if they wanted to listen to more music. All I did was compliment the sound of the KEF Blade speakers they played the tape on and ask for a sample with drums on it to be able to correctly judge those speakers as a drummer (I am a recorded drummer in multiple bands), and they treated me like I committed a crime! I asked every booth in the conference for that and they all treated me with respect and agreed to play music with drums in it, including booths with very expensive $60,000+ speakers (more expensive than the KEF Blade 1s). So, they first told me they didn't have any Jazz recordings with drums, which I could understand, but then some guy in the room pointed out to me they had a tape with the White Stripes on it, who do have drums in their music. When I asked them to play it (I really just needed 1 minute), suddenly a different guy who was an Audiophile Experts dealer vetoed the revox guy who told us we could listen to more music, and claimed he couldn't play the second tape because the next demo was in 15 minutes, which didn't make sense as I only needed 1 minute and all other booths at the show respectfully agreed to play more stuff when asked. I paid a ticket for the Audiofest Montreal show, so I have a right 100% to learn more about the speakers that I want to discover with more music. His veto action felt like personal discrimination. I told the revox guy that the Audiophile Experts dealer dude just made him look like a liar, so he told me to come back at 5pm to listen to that White Stripes tape (though he first laughed a weird disrespectful laugh, which was very unprofessional). I came back at 5pm, and when I reminded the revox guy of his promise to me, some 3rd Audiophile Experts dude lied again, telling me they couldn't play it even though they gave me their word, meaning they were literal liars acting like they're not real men of their words, yet crooks. I told them that's who they were with me as an objective 100% true fact, and then suddenly the revox guy (Ryan O Connor) yelled at me very rudely and asked me to be silent and enjoy the f ' ing music (his words) even though they treated me without respect by lying twice to me, without any sympathy for my mistreatment. I sat down waiting for the music to play, and suddenly the 1st Audiophile Experts dealer that lied the first time told me to leave. So, they lied for the 3rd time breaking the last word of the revox guy yet again. I told him the revox guy told me to stay. He discriminated against me as if I'm like a peasant lower-level person who doesn't deserve truthful respectful treatment or keeping their words with me, asking me to leave. Discrimination is never acceptable because it means this business rises at the expense of pushing people like me down, which is a form of theft. I call for the Canadian Government to close this business immediately, and close all other similar businesses if any exist. I call for the American Government to close the Revox North America unit Reel to Reel Haven that is based in Brooklyn, New York, immediately because their guy lied and treated me with discrimination as well. P.S. I don't trust anything Ryan or the Audiophile Experts guys said anymore about tape recordings. I think it's just a lie to cheat people of extra money when in fact digital recordings do get converted to analog just before they are played on speakers anyways. Their products are garbage if they mistreat people like me to get ahead. All of those people who acted as if they're "important" are not important at all because the world is meritocracy and they lose merit if they don't keep their word, lie repeatedly, and discriminate against some people (even if they don't discriminate against everyone).

I had a pretty good experience overall but it came with some disappointment. So, consider this to…read morebe "Jason's guide to getting the best out of your Innovative AV experience" I came with a list of specific products I wanted to buy (speakers + amp) and the spatial constraints of my living room. They ended up selling me the amp I wanted and more expensive speakers that still fit my requirements. I worked with George. Here are the positives I experienced: - They were exceptionally generous with their time. I learned quite a bit from coming here. - They were great at finding products that fit my requirements, including suggesting alternatives I hadn't considered. And I thought I researched everything! - They were good at "bending the audiophile rules" like speaker placement and minimum power requirements for an amp. They sold me a system that shouldn't work on paper but does work really well in practice. - They were exceptionally flexible and accommodating when it came to delivery and installation, both services that they provide. I'm very grateful for all of the above. But caveat emptor. There were some downsides and you need to be well-informed going in. - All sales are final. - They will sell you overpriced cables. It's the cost of doing business. - I didn't actually audition the speakers on my desired amp but rather used a substitute device that was more readily available in their showroom. In retrospect, it was stupid of me not to insist this. - It took a long time to receive the goods. It was a lot longer than they had initially estimated. You will need to be patient. - They claim to provide a "guarantee" that their customers will enjoy the systems they purchase, and tbf they go quite far in delivering on this promise. But, after the installation, I had to spend days troubleshooting the amp and the TV. I had to even purchase a separate audio streaming device to compensate for software bugs in the amp. It was an amp that I had initially chosen, but Innovative stood behind it and they did not give me the practical help I needed. Instead, they gave me relentless positivity about the quality of their product offerings. This might be good for closing a deal but not for actually getting the best quality out of the system. - As soon as the speakers arrived, I was told they required 100 hours of playing to fully break in for the best audio quality, as the drivers are stiff coming off the factory line. I emailed the speaker company and confirmed that this was a falsehood. I called George out on this and his subsequent responses hinted at an admission of guilt. Beware of tactics like this. - Their digital priorities are wrong, imo. I would like devices that are dead simple for other people in my household to use. For me, HDMI-CEC is important, so we can control power and volume with our TV. Also, Google Home integration is important, so we can have synchronized speaker groups. They will steer the conversation away from topics like this because they don't have good answers. Instead, they will want to sell you expensive DACs and hi-res audio streaming services like Tidal and Qubuz, even when doing so contradicts scientific facts about the limits of human hearing. - There are great products out there (including so-called "budget audiophile" equipment) that Innovative doesn't sell because they aren't dealers for whatever reason. These gaps are where the missing piece of your audio puzzle could be hiding. Overall, I'm actually quite happy with my experience. Given the sum total of my requirements, there weren't many options and Innovative sold me a reasonable package. If I had to do it over, I probably wouldn't have changed much. However, I might have tried Park Ave Audio just to compare.

We were in town and walked into Innovative to check out what they have to offer. Despite knowing…read morethat we are not paying customer, Elliot the owner let us check out couple of their hi end systems. We spent a couple of hours there. Elliot was super busy that day and let us fully enjoyed what they have to offer which was just incredible systems. At the end of the day Elliot was such great hosts and chatted with us about his showroom. Many hifi stores have a poor snobbish attitude, not Elliot and his team. They know their stuff and how to treat customers properly. Highly recommended.

Surprised by all the bad reviews here, I have nothing but good things to say about the company and…read moreI'll say some now. We were redoing our kitchen a few years ago and I wanted to put in a sound system into the ceiling. I did a bunch of research and ended up going with Rockville's 6 zone, 70w commercial system. Unbelievable sound and an amazing price. Couldn't be happier with it. Then this summer I wanted to upgrade the monitors I had on my computer since I have started to do more music recording at home. I bought their combo studio monitors and subwoofer and again, unbelievable sound and an amazing price, and couldn't be happier with my purchase. Even bought a t-shirt! Then the sub stopped working and I was nervous about sending this big ol heavy thing from my home in CA to NY to have them work on it. Customer support was prompt and professional and in a coupla weeks I had a new sub. So rare to find a company these days with a killer product at a great price and good customer support. Strongly recommend.

Michael Ong and these clowns are a joke. Don't waste your time or money with this trash company…read more They literally just want to steal money and do as little possible. Do NOT buy anything from them unless you want to get scammed.