All I needed was someone to look at my finger to see if I needed a stitch. Loved the physician. The…read morerest of the staff? Not so much. The person who took my vitals was actually condescending and rude. I've never been treated like that before in any doctor's office, nor do I want anyone else to be treated like that. I will not go back, and I do not recommend.

Went in on a Saturday and everyone was very friendly, patient and professional with my 3 year old…read moreson who was hysterically crying from an ear infection. Definitely would go back and recommend to anyone.

I brought my 5 year old here for flu like symptoms to ensure that what he was experiencing was…read morenormal. Unfortunately, the provider's behavior was downright rude, dismissive, and unprofessional from the start. When I calmly asked how long the flu test results would take so I could plan around work, the provider responded sarcastically and condescendingly with, "Oh my word, I know your work is so important to you, but it's just a 2-minute test, ma'am." She continued to make remarks implying I was "in such a rush," despite the fact that we were the only patients in the building at the time. The provider then stated she would call or text me with the test results, again referencing that I was "in a hurry." I never received a call, text, or any follow-up with the results at all. This is unacceptable, especially when it involves a sick child and diagnostic testing. Throughout the visit, I was repeatedly told that I "should have gone to the ER," even though urgent care is exactly where parents are advised to go for these concerns. There was no sense of urgency, no reassurance, and no respectful communication. Just because the clinic was not busy does not mean patients' time or concerns are unimportant -- it is called urgent care, and some level of urgency and professionalism should be expected. I understand healthcare is stressful, but sarcasm, judgment, and failure to follow through with test results is not acceptable. This experience left me feeling disrespected and discouraged from returning. I hope this location seriously addresses provider professionalism and patient communication.

They are amazing here. The service is fast and quick. Tony at the front desk is always smiling and…read moreher good energy is a welcome and warming feeling to those walking through the door not feeling well. I needed results sent and they emailed me back immediately. I needed a sick note. I got it within an hour. I haven't met somebody there that isn't caring and thorough. The front desk is especially wonderful. I hope they read this and know how much it means to be kind.

It seems that my previous review, was totally ignored. Sitting in the waiting area, you can still…read morefreeze your ass off They obviously don't care or give a damn

I was referred to a Dr at this facility for a high PSA. When I went to the appointment the doctor…read moredidn't seem to care , listen to me for. 5 minutes give him my history run down, never came within 5 feet of me and just ordered another blood lab. I was billed a 247.00 new patient fee and they billed my insurance 1200.00 for that office visit. When I called Cleveland clinic about the charge they tell me the charge was for the room doctors time and supplies. Mine you I was in the room for 10 minutes they billed for 45 minutes and used no supplies. On the paperwork for the insurance company they claimed I was checked out and all my vitals were normal, never checked. Beware don't visit them!!!!

Dint let the strip center look fool you. The service and care here is spectacular. There is…read moreattention to detail, a caring and sincere attitude from everyone, and the Dr listens, she understands, and is absolutely fantastic. If you are looking fir someone to provide incredible medical attention and follow-up, look no further. I'm a 58 year old healthy male, and I would go here to see Roy and The Dr before even considering another location or Dr. Truly a gem and a real local treat. It's like the Ritz Carlton of medical attention. Allow yourself to be treated by the best - don't settle!

For an Urgent Care, you couldn't ask for more. The Dr. was so efficient. He explained everything…read more They even made the appointment for needed treatment. The wait was minimal. I felt like the Dr. cared. The front staff was GREAT too. It is a teaching office so everything was explained twice and double checked. Made me reevaluate my opinion of Florida health care!

I was brought in by EMS due to lightheadedness etc. following scuba diving. Nursing staff and…read moreradiology department very attentive. It was chilly in the ER and the radiology tech gave me a heated blanket which immediately warmed me back up. The ER doctor was very knowledgeable and also a fellow diver and spent a lot of time with me, checking me several times and even consulted Diving alert center about my case. Hats off to Nurse G and Dr Melzer who were both knowledgeable and compassionate. Lastly, I needed help with my cell phone to navigate a Uber pick up back to my vehicle a couple miles away. The Triage Nurse.V spent at least 10 minutes with me getting Uber set up on my phone and an Uber driver was there in less than five minutes! So grateful EMS took me to Martin Cleveland Clinic . I am visiting from Michigan and not very familiar with the area. I received the best care possible!

I had heard this hospital was terrible but I only needed a blood test so I figured it couldn't be…read morethat bad. I was wrong. They are incompetent and nasty. I had STAT orders for two tests and only got results for one. When I asked why, I was told they can only do one same-day and have to send the other out. When I asked why I wasn't informed of that when I came in with orders that clearly stated up top in red that we needed same day results, she said "you didn't ask." So apparently you need to clarify if they're capable of following your doctors orders. They still charged me for the test even though I didn't get the results I needed. Definitely drive to Jupiter if you need anything and avoid this place at all costs!

Great staff , very professional Very efficient ,…read moreknowledgeable Great care So pleased w care

Nvr have I been treated so bad before in my life at a drs office. Sick as a dog went there to see a…read moredr. For that reason. Thought they would care instead treated me like I had some wicked crazy disease. Thought I had strep, it was covid and as soon as they knew it was covid they told me I had to leave immediately and the dr would call me. Paid to get told I had covid. Nvr seen the dr. There was only one other person there when I checked in. Not like they were slammed. They literally walked me out of the front door. So unprofessional and unacceptable. Will not be going back or referring anyone else there ever again. Low class let's be honest...Covid today is nothing like what it was. I was sick for 3 days. Just wanted to make sure it wasn't strep.

I called at 11 am , told to come in. Got there @ 12 closed from 12-1 for lunch! I am an RN who has…read moreworked ER for 23 yrs and I also have worked in Urgent care clinics in the past. On arrival I spoke to a Blond woman with a squeaky southern drawl , same voice I heard when I called. I said to her It would have been nice if i knew you were closed at 12. She started arguing with me about who told you that, I didn't want to embarrass her so I said that's not the point, I just wish I knew that you were closed. So I waited outside because the clinic was so cold, came in at 12 40 and sat with 2 other people. When the door was opened I was ready to speak with a registration clerk when a young aggressive woman started yelling that she was sick just like me and was before me. I went and spoke to the blond woman who i had addressed previously. She let 8 other people in saying that I had left. Its first come first served. I said I had been here at 12:00. I feel that I was singled out and refused care because I had addressed the fact I did not know they were closed for lunch. Another older gentleman also left when I did. Really unprofessional and nasty way to treat patients. The providers that I had seen there previously were good. This poor behavior by your front desk clerk really is ruining your reputation. The other issues are a lack of covid and respiratory culture for other viruses. I went to another urgent care and It was much more organized, reception was friendly wait was reasonable. I had a nasal swab done there for Covid and other viruses. I have had a recent hospitalization for parainfluenza and really needed to be seen since I was running a fever and had earaches. Glad I left when I was treated so badly at this Clevaland clinic in Palm City. I would re-organize the admission procedure after lunch so that aggressive people cant jump in front of elderly or handicap people like me. Let people know you close for lunch and dont do Covid tests on your website. Advise patients that its freezing cold in the office also, really uncomfortable.

Dr. Karely Cabrera-Osorio lacks the sensitivity and espouses a one size fits all that is…read moreinsufficient to the needs of an individual patient. When confronted with a disagreement with this patient, Dr Karely Cabrera-Osorio failed to complete the basic examination and walked out. As a woman of 70+ years with significant health challenges this experience was the worst interaction by far with any physician. Condescending, disrespectful and cold this Doctor needs to be reminded of her oath "To first do no harm". I was devastated.

Last year I had surgical complications manifesting in a very large incision what would not heal. I…read morewas referred by the surgeon to the David L. Smythe Wound Center. The staff is wonderful. I was very frightened and they were calming. I was accessed and cared for by an amazing team. They got me on the right track and got me healed. I can not say enough about them. Anyone in need of wound healing should get themselves in as soon as possible. They are life savers!

From the owner: Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is…read moreto provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information.