Review Title: Poor Customer Service in Surgery Waiting Area - Needs Better Family Support…read moreBody: On March 25, 2026, I was in the second-floor surgery waiting room at Cleveland Clinic Tradition Hospital in Port St. Lucie while my 82-year-old father underwent surgery. I asked the front-desk staff if they could start the coffee--they said no, the volunteer handles it in an hour. I offered to do it myself if someone had a key; they said there wasn't one at the desk. I requested a phone number to call--I didn't want to leave Dad alone before he went back. Two weeks prior, a friend had neck surgery here with another doctor. Two weeks later, he died from sepsis. That's why I insisted on seeing Dad: just three seconds to kiss his forehead and say goodbye. We had already prayed together. Staff said I might not get the chance--I had to demand it. This was unacceptable customer service. Hospitals should support families, not just patients. If AdventHealth Orlando were closer, I'd choose them without hesitation. As a CCRN, I hope the staff and leadership receive proper training on empathy, communication, and basic hospitality. The volunteer eventually arrived. I asked for coffee; she said she was "way too busy." I offered to help--just give me the key, I'd even add the sugar. They prohibit caffeine in coffee and the cafeteria but allow unlimited sugar, meat, and pork... it doesn't seem religious--just inconsistent. Overall: Great surgery outcome, but the waiting experience was frustrating and cold. Families deserve better. Cleveland Clinic tradition hospital St Lucie. The Nurses act like it's an inconvenience but rest assured if it was a family member or executive or their family member the service would be different and IT SHOULD NOT BE.

-10!!!!!!! NOT Supporting the families of patients, they followed a POA instruction to NOTallow…read morecommunication and visitation with a patient, even though the POA cannot interfere or sever family ties when I spone with the ombudsman she was very rude and confrontational. She refused to give me the information for the legal department and told me to call the main number and was very argumentative with me. I was seeking verification that the nurse was following the poa instruction that I was not allowed to visit my mother or talk to her via phone they tried to act like I was trying to obtain information and was seeking written consent. They like to dance around the issue and not deal with any problems. The entire experience with this hospital has been very poor and I would not refer anyone. To obtain healthcare from this facility.

Quick turn around time. I had a bunch of slivers in my foot. Like a snap they had them removed.read more

The staff and doctor went over and beyond to help me. Thank you so much. Highly recommended.read more

There isn't a long wait, the staff is nice, and the provider I saw was pleasant and knowledgeable…read more I'd recommend this practice.

Was at this ER twice this weekend for vomiting and dehydration…read more Want to shout out my amazing care team from early Friday morning (3am) and today - specifically Andre, Sydney. Dr. Lyn. The hospital is right across the street from me, conveniently located. Parking is easy to find. Rooms and facilities are clean. I felt cared for and "listened to". We used my left arm for an IV drip on Friday morning, so I suggested maybe the right arm if it would be easier to do today. We got it in, but it was a little uncomfortable. Stingy before we even hooked it up to anything. I rang my nurse and she took it out and hooked up my left arm, no issues. I hope not to be back, but thank you very much.

Terrible experience. Unfriendly staff. I told them I had fallen and my arm hurt. The doctor never…read morelooked at it. I stated my glucose had been high for several days leading to dizziness and the fall. I stated I had recently moved to the area and didn't have my own doctor yet. I wasn't given an xray or insulin. All the doctor did was reach over and touched my abdomen without advising he was going to do it. After two hours a doctor that hadn't seen me told me my labs were in. She said the doctor who first saw me would speak with me. He never did. A few minutes later a nurse had me follow her to the desk, handed me my paperwork and said "Goodbye". I will never go to this ER or hospital again. Don't go if you value your health and time. M.S

The crew at Access Health Physician Services in Jensen Beach was great! Everyone was friendly and…read moreprofessional, and the office was clean and efficient. Samantha was amazing--so kind, helpful, and made the whole visit stress-free. Highly recommend!

This place never sends their medications to the correct pharmacy I think this place is running some…read moreunderground scam

Since they have moved into the new building, it has been impossible to get a referral. I have…read morewaited 3 months for test results done on 12/31/25. I now have an appointment rescheduled for the 3rd time this Friday, but I do not see a referral. I have called 3 times about this referral. I am frustrated. The doctor is not available, and I can only see her N.P.

Go elsewhere! The office staff are very unprofessional. They all seem to hate their job…read more Dr. Tirado does not address concerns with his patients. Blood work was done and a few things looked concerning and we never heard back from the Dr or office to go over results. When my son was there for an annual physical they checked his pulse and temp. Thats not a physical. They put him in a room waiting an hour before the Dr came in! The Dr was aware that my son passes out when having blood work and didn't seem too concerned about that either. Sent him for bloodwork but never checked his glucose?! There were problems with the bloodwork and still have not heard back from the office. The bloodwork was done back in June, no excuse for this! Needless to say we will not be back to this horrible Dr!I did a review a couple months ago and it was never posted? Interesting to see if this one is.

This place is seriously dangerous. They will endanger your life and then lie about it. The hospital…read morerooms are dirty - the staff is negligent. They messed up my father's medicine for 36 hours. He got an infection from his catheter removal (which is common) however the staff didn't catch it (I DID - when he started hallucinating. And had to create an URGENT HELP ME! scenario to get someone to take us seriously.) Doctor's don't order necessary testing, etc. I've had Doctor's lie to my face about things they told me the prior day. This hospital is dangerous. I'd be interested to see how many lawsuits they have pending. Do not trust them with your body or your life. Any person in that hospital needs a friend/family member advocate with the at all times to prevent medical negligence. Go to Tradition instead.

It has been a very long time since I have been in a medical facility with as much caring and…read moreattention as AHCA has given

The physical therapists here are in my opinion the best around! Narkie DeSouza and Rachel Crews…read morehave been wonderful in my recovery program! Thank you so much for have staff that are very caring!

From the owner: Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is…read moreto provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information.

snail pace. wait hours. front desk lady is the only positive thing here. what an absolute…read moremess whatever wait time they give you is not accurate. emergencies can come in and they take them over you.

I needed to see a physician but do not drive. Therefore, I had to rely on Uber. When I explained…read morethat my arrival time was dependent on Uber. Joyce, in reception was TRULY understanding. She told me not to worry. They would be able to accommodate me, and they did! Joyce made it so much easier especially when you are not feeling well! Thank you Joyce! Nurses and tech were courteous and sincere.