This place is amazing and she loves her new treats. Heaven's knows she has a lot of treats in her…read morecupboard (she literally has her own 4 footer cabinet) but she still had many treats she liked that we didn't have. Finding quality treats that have no fillers and junk ingredients is still quite the quest at local mom and pop shops as the retail stores generally mix poor quality with higher quality options and it can be quite the time consuming task to weed through the options and sort through "fake" higher quality treats (like some treats maybe be organic... but then you find things like filler potato as an ingredient and this becomes and automatic NOPE) ‍ I'm so thrilled this store exists. Can't wait to go back and poke around more throughly.

I was shopping in the area and decided to pop into this pet shop. This place wasn't big, but they…read moredo carry items I wouldn't normally find in Tisol so that was pretty good. I was looking for variety and something different. The staff was knowledgeable about the products and was able to recommend some tasty treats for cats and dogs as I was buying a surprise gift for a friend. I like that their products were very healthy!

We found our new place! Alekha and Caitlin are so kind, knowledgeable and helpful - going above and…read morebeyond to help with our new rescue. They have everything you need and even offer free delivery. Highly recommend!

One would think ordering dog food would be easy. Apparently not as several times, after I purchased…read moredog food online from KORNA, the charge would show on my deposit credit card, was then cancelled same day and a number one cent different was charged. Unfortunately, the initial charged takes longer to reverse than to pay the new amount. In the meantime it represents a hold until enough time passes. Tried to get it fixed to no avail. Oh yes, they also had no capacity to count delivery bgs for the 13th free if offered, I believe my efforts got that fixed, finally. So check your records. I am moving on. 'Cause it's just dog food, not world peace.

Full range now of all sorts of products for both dogs and cats. The new owners only keep fresh…read moreinventory and the store is welcoming and has been well re-organized. Don't go by old reviews! The owners are fun. I go for cat food - both raw and in a can and also lots of different wholesome treats! I see they now sell pet carriers, harnesses and lots of other things too! They are open more hours now too!

We love this place! My puppy Goose will always drag me there on our walks and refuses to leave when…read moreit's time to go home. The owners are always welcoming and friendly and sell quality products. Highly recommend visiting them!

Wow, I am such a fan of this place. I googled my dogs food hoping to find some supply as its been…read morediscontinued (unfortunately with out notice, which is hard on my medically complex senior chihuahua) Having never been in despite this spot being so close to my work and lunch spot, the store is large and the staff are super nice. When I expressed how I was driving all over the lower mainland picking up packets of food here and there, they said they would gather what they could from a few locations for me. I walked away with about three cases of food, which will really help me transition my old dog onto something new while maintaining her little weight. Shes picky, and the fact that they cobbled together as much as they could was honestly incredible. The manager said she would be at a few different stores and would get what she could for me. This kind of service feels rare to me. Also, knowing its a smaller canadian owned company means a lot when I am trying to shop canadian and less corporate! I will be switching to this place for sure. Very grateful!

Great store with nice staff, and decent prices on regular stuff for our fur friends. I like the…read more'buy 12 bags, get next bag free' service which lowers the costs of stuff I buy all the time. My dog loves going to this store

What happened to this place? They got new manager and the staff went stale. They had an amazing…read morecrew a few months ago friendly, bubbly and helpful to you walk in to a bold stale "hi" from someone randomly standing and staring at the door or from someone behind a laptop on the counter. The interaction isnt the same, was told about shifts in staff. I expressed the concern to the new manager who seemed unbothered but his personality doesnt really fit the neighborhood vibe. Good luck if your store stays open with the new manager and stale staff. Disappointed.

Yes!!! I came out of my way because the staff here truly care about you & your pets…read more Not my first visit here, but this last visit 2 days ago solidified this top-notch experience. I walk in to get a big cat litter pack (like 28lbs, throw it over your shoulder kind of bag). The (I assume) manager (maybe owner) was standing near a till that had what I assume a tech contractor working on...I only noticed after I asked if this register was open, and manager/owner said "of course!!!" I didn't realize the tech guy bc usually this location has both tills open, which they also did prior to my recent visit. They ring up my bill then ask me if I need assistance, and of course I politely decline bc I am parked in the free lot around the corner, a bit of a walk but hey, free! Am I right?!?!? The manager/owner says "not a problem! Our lot??? Let's go"! The cashier grabbed the litter pack like it was styrofoam and proceeded to walk out with me honestly like a 2-minute walk with a heavy bag. We chatted & he was like "I don't mind bringing things out to cars because I get fresh air and sunshine", then I'm immediately taken back to my years of working retail, vying for any chance to do a carry-out (or even garbage run) bc you get "outside, RL time". Well, both the manager/owner (?) and cashier were absolutely lively and I will 100% keep coming back here for my pet's needs as A) Free parking, and B) Best staff & management ever!!!

Terrible owner/manager, this is why SMB doesn't age well. Because owner like this doesn't get…read morecustomer service. If you want to compete against bigger stores and online, learn EQ and not to be rude and treat people well. Otherwise good luck you. Unless you buy into a cult-like approach to being treated, and you're no good if you're not in the "customer system," avoid at all cost or consider your goods/store credits lost in no time. Consider me and everyone I tell OUT. Time of visit Dec 1, 2023 11:40pm context: The owner claims I'm in their parking when I'm minding my own business, interrupting no one, and communicating and confirming on what I need to be buying

Absolute best pet store in BC--my trainer sent me here, its owned and staffed by professional dog…read moretrainers who know their stuff. They have become like family to me and my 2 year old border collie, Tia. We started coming when she was a small pup and theyve helped us so much with advice, diet and training. We love love love Simply Natural!!!

Friendly staff who always greet you upon arriving, clean organized store…read more They always have what I'm looking for, plus! Pricey products for clothing and toys though

This store has a CAT ADOPTION CENTRE!! run by CTRS Cat Therapy and Rescue Society. There is…read moreusually a volunteer from CTRS in the room from 9-11 am. and another one from 6-8 p.m. most days...these volunteers are happy to let you in to show you the cute kitties. At other times of the day, Tisol staff can show you around as well. Check out all the available kitties for adoption throughout CTRS world...https://cattherapyandrescue.com/

Small place but it got most of the good cat food brand that I need for my kitty. It's a bonus that…read moreit's located a couple of blocks from where I live. I used their delivery service before, and I was happy with the service. Price wise,bit's a tad bit more than the bigger pet stores...but hey, can't beat the location. I would recommend this place. I'm trying to help small businesses too.

I have yet to visit Champlain Pets' store front, but I have ordered from their online store. They…read morehave a great selection of quality pet food and well-being products at competitive prices (their pricing point is pretty much the same as Tisol). It was very easy to place an order, and you have the option to pay by paypal, as well as Visa, Mastercard or American Express. I placed my order at midnight and they delivered it to my door the following evening!! All the canned food arrived in fantastic shape; no dent, and they have at least 2.5 years on them before expiration. Also, I love the fact they offer free delivery to Vancouver, Burnaby, New Westminster and Richmond (no minimum purchase required). Now that I no longer need to give my arms the work out when buying my kitty her food, I will be purchasing from Champlain Pets on a regular basis!