I was in South Orange County for business and decided to stop in because the shop's reviews were so…read morestrong. That's unfortunately part of why this experience was especially disappointing.
I was considering getting a piercing here today, but I left without getting pierced because the consultation made me feel unheard, pressured, and uncomfortable. I think it's fair to come in expecting a conversation where I could show a reference photo, explain my placement preference, hear the piercer's professional opinion, and then decide whether to move forward. Instead, while I was trying to pull up the reference image, I was repeatedly interrupted. I asked several times for a moment to finish finding the photo and explaining what I meant, but the piercer kept making remarks and insisting that she already understood.
She told me the piercing wouldn't look right on me before I'd even been able to fully explain what I was asking for. To be clear, the issue wasn't that she had a professional opinion. I respect the expertise of piercers and understand that they may need to advise against a placement for anatomical, safety, or aesthetic reasons. They're the professionals, and I'm open to being guided by that expertise, of course!
However, I've already had a number of piercings and have never felt as disregarded during a consultation as I did today. A piercing decision should be a collaborative conversation. The piercer should be able to share their professional assessment, while the client should be given the space to explain their priorities, ask questions, and decide whether they feel comfortable moving forward. I should feel respected the same way I show respect to professionals. And I would've welcomed a respectful explanation or alternatives. But what really upset me was being discouraged and spoken over before I was given a real opportunity to clarify what mattered to me, and as a result I did not feel respected in the slightest.
We also clearly weren't on the same page, despite her repeatedly saying that she understood what I wanted because she kept focusing on the lower crystal not being visible. The thing is I already understood that and wasn't concerned about it. My priority is on the placement and being able to see the top of the vertical helix. I tried to explain that distinction, but I wasn't given enough space to do so before more assumptions were made. I've also consulted multiple other professional piercers who've said the piercing is possible, so I was hoping for an actual discussion of options rather than having my request dismissed from the start like that.
She also spoke to me as if I didn't understand ear anatomy, even though I have multiple piercings and was simply trying to communicate my own preference. She referred to my ear ridge as a "speedbump" and commented that my existing helix piercing wasn't very visible because of it. That wording may have been meant as humor, but it didn't feel professional or reassuring in the context of an already tense consultation. Visibility wasn't my goal with that piercing either, since I got it with the intention of wearing a hoop there once it healed. Comments like that made me feel like assumptions were being made about my anatomy and choices without first asking what I actually wanted.
Because placement was my main concern, the way the consultation was handled affected my confidence in moving forward. If I couldn't get my preferences understood before the procedure, I didn't feel comfortable trusting that they'd be understood during it. The interruptions, assumptions, and overall attitude left me increasingly overwhelmed, and I ultimately had a panic attack.
I left feeling talked down to rather than treated with patience or respect. Regardless of intent, the interaction made me feel unsafe, disrespected, and unable to trust the process.
And honestly I really am especially disappointed because this shop has such strong reviews, and I understand my experience may be dismissed as a one-off because of that. Still, I don't think that means it should be brushed aside. I'd strongly urge anyone who is naturally anxious, needs time to communicate clearly, or is very specific about placement to consider whether they'd feel comfortable in this kind of consultation. A client should be able to ask questions, show a reference, and explain their priorities without feeling rushed, spoken over, or made to feel difficult.
At the end, I told her I didn't appreciate the attitude I was receiving and that I was no longer interested in continuing the consultation. She didn't respond, and I left. I hope the shop takes this feedback seriously, because technical skill matters in piercing, but so does listening, respectful communication, informed consent, and making clients feel safe enough to ask questions before someone performs a procedure on their body.