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Truck On Call

3.7 (3 reviews)
Open • 8:00 am - 5:00 pm

Services - Truck On Call

Junk pickup

Recycling dropoff

Property management

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10 years ago

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CMR Auto & Metal Recycling - Thanks for the lousy service!

CMR Auto & Metal Recycling

(3 reviews)

Nice staff. Went there twice. In and out very quick. Price paid for old aluminum rims was good.read more

I guess the the bad part or the reason I even went there in the first place was Ed on the phone…read moresounded really friendly, helpful, interested in having my business all that stuff but once you park your car and try to walk in, he's an asshole start to finish. He'll ignore you while you're clearly the only person there and talk to other coworkers. He changes the hours whenever he feels like it. I can't tell you how many times I've rushed to get there b4 3 ( posted hours are 5 I think. But ed says he stops taking customers @3 so they can clean up) it's never clean from what I see. Last time I got there b4 three but Ed said he stopped at 2 today. All his guys are home!?! doing it at two or no OK pleasure not doing business with you everybody I've encountered that works there which is very few people. They're all pricks. They all treat customers like shit they rip you off and be honest, I really don't care scrap I'm not trying to get a lot of money. I'm just trying to not pay to throw my metal away, but he's just a liar. I can honestly say every time I've been there and even seen him deal with other customers he is a dick. There is a guy that does that nonferrous his name is Tom, I think Tom he's a good guy I think sometimes Ed's shittiness rubs off on him and he starts trying that out but for the most part he's always treated me with respect but one good guy doesn't save the bunch. They're all a bunch of pricks I'll never do business with them again ever And why would I there's better options that are close and closer to home

Waste Management - Marysville Commercial Hauling - Damage to property

Waste Management - Marysville Commercial Hauling

(5 reviews)

I'm writing this review because I had an unsatisfactory experience with them today. Long story…read moreshort they took my garbage can along with the garbage. I called waste Management to ask what they what we're going to do for me as a result get me a replacement or pay for my garbage can or Credit so that I can replace the can on my own.? Make average can't did not cost me a lot looking up at Home Depot. Where I would have to spend about 10 bucks in gas to get there and back again but I wasn't asking for that. I guess in retrospect I probably should have. It is their responsibility , anybody's responsibility that if you damage or steal their property how do you make good about it replace it. So when they told me the best I could do is Credit my account $15 I will stunned so by the time I get back from the store. I'm out $20 how to my own pocket to replace a $24 garbage can the they stole. I have to tell you that's it's not the right thing to do. Since this is a review of the entire company and not just their disrespect of their customers. They are reliable enough, if they miss a pick up they don't do anything about it they just pick up the next week and tell you to put the extra garbage out with it. Fine whatever. They have real people answering their phones they get a star for that. But the blind policy makers who don't see people they only see numbers, to me are garbage. Give your customer service people the ability to actually help people. To put this into perspective I took probably 10 minutes of your customer Service agents time. And another five minutes of their supervisors time. Which may not seem like a big deal but call centers cost for a customer service representative. It's over $100 an hour. And slightly more for supervisors time. The Bears in mind all the cost of running a business, not just hourly work. So by that measure they have already spent about $25 telling me no they can't actually help me. They gave me an email address and instructions about sending in a receipt. Which will take up more Time from someone else. Who will give it a cursory glance, and I am only hopeful that is someone who can think for themselves. Unfortunately they also run the nearby dump facility. So I would still be giving them money if I was to cancel their service. And I am only thinking of canceling service because of the disrespect their policy has for their customers. I do want to emphasize the customer service agents polite but fully hamstringed from making any kind of intelligent decision. And on top of it now this is the only review on yelp about waste management in my area and it's awful, do they care? I don't know probably not. They are the only game in town so maybe they don't have to care but I guess if they are granted a contract by the city or the county I guess I can contact them. Seems a shame but they don't give simple minimal authority to someone who can actually do something.

We continue to have issues with Waste Management. The driver's latest tactic to divert…read moreresponsibility off himself for the poor service that he provides is to accuse us of putting non recyclables in the recycling bin. We places a clear garbage bag full of Styrofoam outside next to our garbage bins to be picked up by the garage truck. He accused us of putting it in the recycling bin. I know this because I received a letter from Waste Management warning me not to do it again. I am contacting WM and the city of Marysville about this because he is not going to harass me because I call about our recycling being missed every other time. Do your damn job and take responsibility for when you are not doing it.

Truck On Call - junkremovalandhauling - Updated October 2026

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