Where do I start over a simple task asked of the service write-up office? I was asked to transport one of two trucks to another Freightliner Company. The one I was given had to jumped. The yard man quickly, without being asked, got me running. Then, all brakes were frozen up. I did everything we drivers do except pull out a hammer for I don't carry them on airplanes. One wouldn't unlock. I engaged differential with no success but later found that that didn't work due to air supply line was broken.
Went to write up. One said they'd send a tech out to check brakes. Never did. Went in again to tell them that the air line need reswedged. Again, one (Nick) said he dispatch someone but told me to wait outside in the shop next to vending machines. Nothing.
Went to the office. Decided to take the other truck for I had to be in Grand Rapids by 10 pm receiving cut off. Other truck needed jumped. Yard man, again was very helpful but the truck wouldn't stay running. Back to first truck. I went to write up AGAIN. This time I did the right thing...I said "WE WILL PAY. Just tell me if you can send someone out and estimate how long it will take (Thinking motel over a frozen brake). I over heard Nick tell the other that someone went outside but couldn't find me. (I must have ducked into office to exchange truck keys). No call over PA or even to follow up. Finally, write up guy walks out with me to verify what I explained to him...FREAKING SUB-FREEZING OUTSIDE, BRAKE IS FROZEN ON FRONT DRIVER SIDE. Tech arrives and after 30 seconds, I and I am on my way speeding to Mi. after over 3 hours wait (not exaggerating). PS, turned off air to dif. Didn't want to even try to fix that 5 minute job.
Lesson learned. Just say, "I WILL PAY." read more