Overcharged, didn't actually do the job, promised to return to do the job, and never came back. Then they promised a refund, then never gave it back. I think they actually dissolved their business, and if I knew who was running it, I would name them. Be careful when selecting a window cleaner in Brunswick, Maine. read more

Do not use this firm! They committed to do all my windows but left with the job half done, but with a check for the full amount, promising to come back to finish. (They needed to remove storm windows to complete the job and said they would come back with the necessary equipment.) Three successive appointments were broken, each with a different excuse. The owner called me personally and committed to the third date, when they never showed. In retrospect I believe they were simply putting me off until they could cash the check. She then lied and claimed they had told me they wouldn't be able to remove storm windows. I wish I had read the negative reviews on this site before hiring them: the pattern is very clear! read more

Wonderful experience from the jump. They are quick to respond, honor their quotes and man they work hard! I'm so pleased with Tru that I will be happy to share their contact information with friends and family. My house feels brighter and happy to have the pollen GONE! Also, don't let the Maine phone number scare you. They come to Mass ALL THE TIME! read more

Do not use these people. Made and missed appointments. After they finally did show up and left we noticed one window had been missed and two screens were upside down. We were told repeatedly they be back to fix these issues and they never showed. We were also assured by the owner if they didn't show up our money would be refunded. That hasn't happened either. STAY AWAY!!! read more

Not sure how their work is because they never showed up and they are impossible to get in touch with. Horrible customer service! Giving one star because I had to. read more

Tru Cleaning is a truly unprofessional company! They do not do what they agree to do! I purchased a voucher from LS to have them come and clean my windows. Spoke to the woman twice to make sure that they would be coming on a specific date between 10-12. Never showed, nor did they answer their phone, nor did they call me back to let my know why they didn't come. Took the day off from work and these people didn't show! Do NOT use this company. You could be kept waiting like I did. I had 2 of my friends ready to hire them to do their houses, and they lost out on that too! read more

HORIBLE company. I read all the bad reviews on line, but the woman I spoke with was very nice and I am trusting, so ..... I called in April and the first appointment they could give me was 7/31, I said fine. I called several times to confirm including 2 days prior to the day of service and she assured me they would be here unless it rained and they would notify me if they weren't coming. It is a beautiful day, no rain. No Tru Windows. I called several times, no answer. No call back. I took the day off from work and rescheduled a medical procedure. I am REALLY PISSED ! read more

I would not give them a one if it were an option. They are hard to reach, impossible to schedule and then after confirming the night before, they never showed up!!!! Avoid this company -- they are e=not reliable at all. read more

This company is impossible to get on the phone. They never answer and they never call back. If you finally get them to schedule an apt they cancel. Then refuse to reschedule. I bought a coupon for this company thru Living Social (they are a stand up company & they did right by the customer in this case) so try window cleaning had my money in advance and clearly did not want to do the work. The one good review they got on here is clearly one they wrote themselves. DO NOT USE THIS COMPANY read more

Bought through Living Social to give Tru Window Cleaning a try. I took the day off from work. They never showed up. Called 4 different times. No return call back. NO stars. Beware of wasting your time. Got $$ back from LS. read more

Not a great company, rude customer services, never actually did a job a at my house, showed up late and then left without allowing someone time to come to the door....I will be calling groupon and would recommend avoided this company at all costs!!!!! read more

AVOID AT ALL COSTS I'm yet another in a long string of people that purchased a Living Social deal and has gotten nothing but a run-around from them. I've now taken off TWO days from work - after scheduling and confirming the night before - to sit and wait while their crew does not show up. And the second time... no phone call from them! I've tried chasing them down on the phone but it's pointless... if you can't get here for two scheduled appointments... why would a third be any different? And they just left a message today that they want to schedule me for late August? No thank you. I've asked for a full cash refund from Living Social (not a credit... ) and have advised them to read these reviews. They shouldn't be doing business with Tru Window Cleaning and neither should you! read more

Bought a Groupon- it was a very good deal. Too good, apparently, because they did not show up even after confirming the day before. When I finally got someone on the phone that day he told me I was on the schedule for the afternoon. I told him I had gotten a confirmation call for morning and he said he would check with the office and hung up. Called back to say I was on for 1-3 and they would be there close to 3. When I told him to wait for me as I had to bring my son to the dentist at two and would be back by 3, he told me to return my Groupon and hung up on me. Not happy. Tore my house apart to give them access to 21 windows. Wish I could give zero stars. I'm sure they are making more money on other jobs but don't offer a Groupon if you are going to dump people because they are paying less!!! Wish I could give them fewer stars. read more

Purchased Groupon for Tru Window Cleaning OVER A YEAR AGO and still have DIRTY WINDOWS!!! APRIL 2015 - purchased through Groupon. APRIL - OCTOBER numerous unanswered phone calls and emails with an occasional email saying they would be in touch. OCTOBER - asked Groupon for a refund. Refused due to time passed, said they would try to contact merchant. Said I needed to deal directly with merchant for a refund. NOVEMEBER - Tru Window called! They said I needed to email pics of my windows. Pics sent, heard nothing. A few weeks later, claimed pics weren't received, resent, heard nothing. DECEMBER - their phone msg said they are "closed for the winter". I left a msg saying to call me in the spring. MARCH 2016 - They called to sent up appt for end of month! MARCH (late in month) - They need to reschedule, they won't be in my area that day. Rescheduled to April 18. APRIL 18 - They called to say the appt is cancelled because they don't work on Patriot's Day!!! She says they can reschedule to June. I explain that won't work as I am selling my house. I ask for HALF my money back to end this game. She says she'll call me back. She calls me back and says the owner won't refund any money BUT they will be there the following day. APRIL 19 - 8:09 a.m. - She calls and says the appt is cancelled due to the rain. I explain that it rained during the night but it was clear and dry now and the forecast called for no more rain. No, sorry, cancelled. I again ask for HALF my money, again, no, sorry. I say I am putting in a bad review and she asks me please not to do that as it doesn't solve the problem. YES, that is correct! The problem could have AND should have been solved by either giving me HALF MY MONEY back as I generously suggested OR CLEANING MY WINDOWS!!! I agree with most of the other reviews, AVOID THIS COMPANY, it is a scam...BEWARE!!! read more

I love Tru Window cleaning and have used them 3 years in a row. They were a little late the last time they came and sometimes their return calls aren't prompt, but their service is exceptional and very fast. Friendly workers. Love them! read more

The 1 star is only because 0 stars is not an option. I purchased on LIving Social and promptly made my appointment. The woman I spoke to was relieved I did not want my windows washed right away, because they were very busy. I booked them out a month later and they were a no show. I tried to call them, got an automated answer to leave a voice mail but their mail box was full. I have tried several times and get the same result. I have also e-mailed them to no avail. Living Social is in the process of refunding my money. DO NOT USE TRU WINDOW CLEANING read more

Well, I have joined the raft you trusting souls ahead of me. I sure wish that I'd have looked at these reviews before I bought a Living Social deal. Although they called the day before to confirm, they never showed up today. I waited six hours. I called twice and only received voice mail, just like everybody else. LS was right up front when I called them. They refunded my money and were most gracious. Do yourself a favor. Stay away from this company, even though the lady who calls to confirm your appointment sounds like you beloved aunt Marion. read more

VERY POOR company. Pretty much a BAIT and SWITCH. I made an appointment and discussed my windows with the appointment person. Their Living Social ad said extra for bay windows, French doors, multi-panes and skylights. I have none of these. I do have grids and I said I would remove them and the screens. There was just plain glass. The workers arrived, one came to the door and the other started counting windows. The next thing they said is there would be "extra charges" for my windows. I said I could not understand this and would they please call their office. They said yes but instead they left. I called the office but got voice mail. I called the workers cell phone and he said someone was going to call me... NO CALL yet. The scheduler called but she could not do anything except say I could reschedule. This did me no good because I have grids and screens all over. LS gave me a credit but until I find something I want from them I am out my money. read more

I would NEVER recommend this window cleaning company. I took the chance 2x (should've known the first time) in ordering a Living Social deal and both times they no-showed. The ironic thing is that the woman (owner?) is nice and I spoke with her multiple times this past attempt, explaining my reservations and confirming over and over again that they would in fact show up on scheduled date to clean our windows. It's a lot of work to take out the screens and coordinate this service so you can imagine how angry we were when they no showed again. I've left 2 messages for Lila the woman owner with no response. DO NOT take any chances here. I'm actually going to call Living Social as well to give them the heads up about how this service failed us 2x. read more

Avoid this business at all costs. I had a Living Social deal for window cleaning. The crew was rude and unprofessional, did not finish the job (they promised to return) and what they did complete was very poorly done (windows were still sticky, streaked and spotted, and dirty in the corners - drawing a finger across the window would result in a dirty finger). When I called (four times) to reschedule they ignored me until I said I would ask for a refund. Then I got a call back TELLING me when they would come back, to do only 1/4 of the windows remaining to be done. They had excuse after excuse (even saying that we did not remove the screens, which we did, and that my telling them not to clean the sills and tracks - at an additional cost - was the reason for the spots and sticky residue), and were very argumentative and rude. He finally told me that if I wanted to get the refund, I should do so. So I did. Save your money and clean your windows yourself! You could do a better job than this company. read more

Bought LS coupon. I scheduled my appt 2 mos. ago. I called yesterday to confirm and no one called back. Called today and they said...oh, you should have gotten a call....we are not working today bec. it is raining in Maine. I said, "But I live in Mass! and it's not raining". He said, sorry, you'll have to reschedule. I would have to take another day of work! Just going to get a refund from LS. Unbelievable read more

I had job scheduled for today. They called yesterday to try and cancel due to 'bad weather'. Forecast called for perfectly sunny weather so I begged them to come as I needed the job to be done and have been waiting 2 weeks since I booked. they told me they'd get back to me. Of course today was a perfect day. They never came, never returned 4 messages I left yesterday and today. Finally had 3rd party reach owner. Owner was extremely rude and called me a liar and proceeded to hang up on me. The third party and myself could not believe the owner's behavior. read more

Bought a Groupon, scheduled appointment, was confirmed & they never showed. Never answered the phone, never replied to my 3 messages that I left. It's a scam !!! Don't not use them !!!! read more

My friend referred the Tru team to me and I'm so glad she did. They came into my home with an amazing attitude, were fast, efficient, and tons of fun. As a team, they made this household cleaning process a blast. Their fee is totally reasonable, too. Would recommend to anyone in need of window cleaning. read more

I should have read reviews!! Purchased on Living Social and they gave me only one available day. I took the day off from work and they never showed up . Left 3 messages to a voicemail which was never returned. I got a refund and thank goodness I didn't reschedule. Shame on Living social for perpetuating this scam company !! Stay clear!! read more

Do NOT recommend. Bought the LS voucher and scheduled a time for them to come out (week days only, so took time off from work). They did not show up. I called them and left voicemail half an hour after they didn't show, again the next day, and again 2 days later. It took them 4 days to get back to me. I rescheduled, and when they showed up (they were at least polite, I'll grant them that), they looked at the windows and told me that because of the screens, storms, and divided panes, it would be an additional $280. These were all things I had asked the owner about during our initial conversation, and she told me there was no additional charge. I sent them packing. read more

If leaving no-stars were possible in order to post a review, that is what I would have done.I bought 2 Living Social offers, (one for myself, one for my daughter) for this service. They cancelled/rescheduled 4 times!! The 4th time, they just didn't show up, never called and never returned my calls! read more

This company is a scam. They book an appointment and never show up. They have booked me 3times and did not show up. You can't reach them by phone or email. Also, they use a microfiber cloth and not a squeegee which I was willing to try, but is a poor way to clean windows. I pre-paid for the service. They will not refund me. DO NOT USE THEM. read more

Completely unsatisfied with this company. After 2 cancelled appointments and 6 unreturned phone calls I had to get refunded from living social. Definitely do not recommend them! read more

Purchased the ls voucher and called them in June. The earliest they could schedule was Sept 8. After taking the day off from work to wait for them they didn't show up. After several unreturned calls I complained to LS. LS said Tru Window claims that they rescheduled me for this Saturday...news to me. I have yet to hear back from them and, after reading these other reviews, I want my money back. My next few calls will be to the BBB and the Maine Bureau of Consumer Protection...and my cc company. Stay away from this one. read more

They are the worst company that I have ever dealt with. Ever. Like the others here, I bought a living social coupon, thinking that I would get a good deal on window cleaning. Big, big mistake. Not only did I not get a first rate window cleaning job but I had to pay for additional services to get a complete job. While that is a problem in and of itself, the guys left without finishing and then lied to me about coming back. On the day that they were to finish the job, I waited all day for them to show up but they never did. They also almost broke one of my storm windows and couldn't put it back in. I had to hire another person to do it. DO NOT DO BUSINESS WITH THIS COMPANY. THEY ARE HORRIBLE. read more

I bought a LS coupon and made an appt for July 15 - between 3 to 5 pm. I confirmed in the morning and was told they were running early. i said I could not be there before 3 pm. She said that was ok. They never showed up and never called. I called an left a message to reschedule and find out why they didn't show up but only got the recording that they are receiving a high volume of calls ( All complaints I am sure). read more

Complete Morons! I signed up (which included my residential address and zip code) for services. They confirmed appointment and require you to be there (which meant ntaking a day off work). They changed the appointment to earlier then day of called to say they don't service my town (although they service the town 1.5 miles away). I'm beyond pissed - DON"T WASTE YOUR TIME w/ THESE IDIOTS! read more

I would give them a zero, but it's not an option. DO NOT business with them. I wish I had read other reviews prior to purchasing my GROUPON service voucher for Tru Window. Impossible to reach person directly to speak with to make window cleaning appt. Finally got a return phone call after many messages. Only to have them cancel the appointment a couple of days before the date by leaving a message saying that they would be out of state. They said they would call back the following Monday to reschedule. They did NOT. I've left messages weekly with them since they cancelled our cleaning mid-May. It's now June 27th! They do not return phone calls. We're still without an appointment for a GOUPON that we had purchased! read more

I purchased a livingsocial voucher in February to have 35 windows cleaned. The only exclusion on my fine print was for storm windows. Additional fees apply for bay windows, multi-grid, multi-pane and skylight windows. I have 2 bay windows, 2 skylights, and the rest are normal windows. I took the day off, as this was the only day they could do it, even though I called in April. They showed up and pulled the "bait and switch" routine. They had a different voucher through living social, and that fine print included practically every window. Of course they were willing to charge me more, even though my fine print says my windows are included. Give me a break! They show up with different fine print than the one I purchased??? I asked to speak with the owner while he was on the phone with her and he told me to call the number on the living social coupon. I called it when they were 45 minutes late and only got an answering machine. I will be complaining to the BBB. I also should be reimbursed for taking a day off. read more

Purchased a groupon for 35 windows - I have 32. When the crew arrived they started counting windows and telling me it was extra for casement windows - they came up with 9 - extra for bay windows - they counted 4 and then they added another $15 and just mumbled about what that was for. By the time the additional charges were all added up the other 3 people had already spread out and started, so I said ok. I have tried for 2 days to call and get an explanation for the additional charges - no return calls. My windows - about 1/3 just weren't touched - look awful. DO NOT HIRE THEM!! I wish I had sent them away when they told me about the additional charges. read more

This company is a scam. I bought a Groupon for $69.00 to have 25 windows cleaned, inside and out. The windows aren't clean and I had to pay extra to have the screens put back, which I refused to do. They cleaned the outside of the window from the inside. No ladders were used during the cleaning. Dwayne was argumentative and confrontational. One worker spilled something in the upstairs bathroom, made a feeble attempt to clean it,and then walked through it. Avoid this company at all costs! read more

Poor Customer Service. Poor Quality of Work. Never hire this company! I bought the 25 window package from Tru Window Cleaning that was offered on Groupon. They came to my house to to wash 19 Qualifying windows, inside and out. I had 6 non- qualifying windows that they agreed to wash only the inside. I had to leave, they said they would be done in about a half hour. When I came back, all the windows were streaked. Yes, my windows are old but dirty streaks, come on. I called Tru Window back, talked to Liza, she asked me to take photos and send to her so I did, she agreed to send the guys back out to rewash my windows. The 3 men arrived and told me my windows were old and that they couldn't see the streaking. I even pointed out rubbing my finger through the window grime/streaks showing them that they weren't clean. After arguing with me, they called their supervisor, said she would credit me my Groupon and left. I locked my doors because I was truly afraid of them. they were so hostile. I never experienced such rude, unprofessional customer service in my life. I called Liza at Tru Window Cleaning to talk with her about crediting my Groupon, the scary customer service and even sent her photos of 2 windows side by side, one they cleaned while there at my house, showing me they won't come clean and one that I cleaned after they left. truly a difference. If you would like to see, please send me info how to send them to you. I would like my money back and suggest to everyone I know or ask me about Tru Window Cleaning that you never use this company. read more

Missed two entire rooms. Broke latticework on three windows and did not tell us - we discovered the fragments later. Left the inside of the house a mess. Do not recommend. read more

Terrible unprofessional unreliable company. I bought a Living Social deal--had a frustrating time getting an appointment time scheduled in the first place--left several messages before finally connecting. Took the day off work and removed all the screens from the windows and moved furniture away from the windows to make it easier for them on the day of the appointment but they NEVER showed up nor did they call to cancel. I called and left a message for them after that but never received a return call. I would NOT recommend this company. read more