CANCELLATION PROCESS IS GARBAGE! We've been trying to cancel our membership for over a month now. Late April- called and was told it would be cancelled. 5/1 - charged $55 5/5 - went in personally, told it would be cancelled. 5/15 - charged $55 5/16 - charged $75 5/25(ish) - called and told to send an email...we did. 5/30 - charged another $55. This should have been resolved when we were first told it would be cancelled. That's the exact moment we should have been given additional instructions, but when we're told it's been taken care of THREE times while still being charged, that's bad business. STOP TAKING MY MONEY!!!! read more

Cancellation Policy is horrible!! You call and they ask you to come in. Walk in to the gym to cancel and after trying to convince me to stay he said alright you need to call this number to cancel we dont handle cancellation here. Call the number he gave me and she said we dont handle cancellations over the phone you need to email. Emailed them got a reply it will take us up to 7 days to cancel. Making members to jump through hoops to cancel is a guaranteed way to have those member never return. Get it together. read more

LOVE this place.. the front desk crew is always great and it has all the necessary machines for me to get in a great workout. Thanks TruFit Team! read more

They really need to do a deep cleaning of the gym on E Griffen Parkway. All the treadmills are full of dust, looks like the haven't vacuumed in months. Very dirt gym. read more

DO NOT SIGN UP FOR PERSONAL TRAINING. Do not let them con you like they conned me. I signed up with Tru mid October at the new location in Mission by Expressway 83 was. They offer a free body scan when you initially enroll & pitch you the PT packages they offer (scam) I went in on the 22th of October with Luis to do the body scan. You have to take your shoes and shirt off for an accurate scan totally understandable & they give you privacy. Well i walk out still you know adjusting my hoodie tying my shoes and Luis brings me over to his computer to sign what i thought was "privacy forms" for the body scan. Then we go to train for about 15 - 20 minutes, we come back to sit down and that's when he pitches the personal training they have to offer, i hear him out and i tell him "I'm a broke college student let me see what i can do and I'll let you know Wednesday" which would have been October 27th. I go Oct 25th and trained on my own didn't see him, I went Thursday, Oct 28th saw him on my way out he was dressed as Deadpool but no words were exchanged just a nod followed by a "hello." At this point I NEVER got back to him about the PT because like I mentioned I'm a broke college student and after trying to move money around there just wasn't room in my budget to do personal training. Well come Halloween I see a $125 dollar charge on a card I only gave them a one time authorization to use for the $9 something to sign up with them. I call to figure out that charge and Nancy tells me "looks like it's personal training" I tell her I never signed up I would like it refunded, she tells me she can't do anything about it only Luis. So I call Monday (11/01/2021) and they say he'll call me back. I text this guy Monday afternoon (still 11/01/2021) and I hear NOTHING back. I call Tuesday morning (11/02/2021) and they tell me he's in the building but he's busy and would call me back. I go on about my day I finally hear back from Luis at 3:34pm via text blatantly disregards my concern and continues to shove personal training down my throat. So I marched into the building to discuss it with him. When I first sat with him I explained that I never signed up and how I never gave him the ok, he then so arrogantly turns the computer and goes "you signed a contract" at this point I was confused cause I NEVER did. I explained to him how that day went down and he's like "I don't remember our conversation" well I do because I hardly ever have adult interactions, it's mainly just me and my kids. At this point I'm putting two and two together. This heartless scammer basically made me sign before ever even pitching the personal training remember those "privacy forms" BS I mentioned YUP! That's where he conned me. He then brings over this other guy, some Caucasian guy and try's to explain to him the situation BUT try's to explain in a way to cover his own behind. I cut him off and I go nooooooo sir tell him how it really went down, now this bozo all of a sudden remembers our conversation and how it went down. And the second guy does the same BS and goes "well you signed" well of course I fkn did! I thought I was signing for my naked ass to be private! I told him "is this how you conduct business Luis you pry on poor people to make your commission?" He goes no you signed. I was completely devastated by how they handled the situation made me feel crazy and really tainted my gym experience, I had to cancel my card because those idiots put it on recurring payments, on a card I never gave them authorization to use in the first place. My membership is set to automatic payments on my checking account. They completely went around me and signed me up using my visa prepaid card. LUIS is so grimy so dirty, for all I know he probably copied and pasted my signature to meet his commission. At this point i don't care to ever step foot in that gym I much rather drive the extra 30 mins to Planet Fitness than to go to a crooked gym like TruFit. read more

Tru Fit - Text conversation with Luis - Gyms Near Me - Mission, Texas

This gym is unique because of the old school feel that this gym offers ... staff is amazing and always atop of anything that you we'll need help in ... come try them out today ! read more

Coming to this trufit after new management and staff has been wonderful, I've been coming in the morning and the staff is always welcoming and attentive, Management has helped me with any questions I've had as well as being encouraged for my personal progress as i transition my body. The gym has been cleaner than ever from the restroom to the front desk, there is a trufit closer to me but the extra drive has been worth it. read more

Gym never opens on time people are always waiting for the gym to open. Employees are very rude. The gym is always a mess weights are all over the place and restrooms the trash is all over the place. read more

Do NOT sign up for the trainer part they will screw you in any way and will not let you get out even if you have doctors approval. They said that I would have to go to the doctors again and get another paper, they should of told me that the first time. I can't see my doctor whenever they want the VA only allows us 2 times a year. It's not right I already tried showing them my disability papers and they said they wouldn't accept it it's in black and white. And lastly One trainer told me I got a free training session and when that trainer left they said they couldn't do it but I brought it up to the main management and they let it slide. read more

I stopped coming to this gym because everything was always broken down, they had new weights sitting in the middle of the establishment for months (which no one was allowed to touch), trainer programs are simply a joke and the customer service is horrible read more

Great gym, helpful staff. They have everything you need for a full body workout, seven days a week.

Do NOT sign up for the personal training. It is a scam! They took an electronic signature from my debit card and pasted it to a 12 month contract! The manager, Nino, and assistant managers will not give me a clear answer. After I asked for a contract (because I never signed one) I was given a sheet where my signature was electronically pasted on the paper. I would have never agreed to a 12 month personal trainer. After I mentioned this, I got no response. Very unethical and unprofessional! read more

This is concerning my son who was scammed by a trainer named "Nino" in Mission Tx Tru fit gym. Nino whorks for an independent company: Ultra Body Fitness. He told my son that he can try out the 1 month program for 168 usd and my son accepted to do it only for one month, he never mentioned a 12 month contract. Then Nino took my son's electronic signature from an ipad and pasted it to a 12 month contract! The trainer Nino is not taking responsability. After I asked for a contract (because he never signed one) I was given a sheet where my son's signature was electronically pasted on the paper. I would have never agreed to a 12 month personal trainer and my credit card is been charged for 168 usd for second time. I googled and found more complains about this trainer Nino. He has done this before to other people. He needs to stop. I been trying to contact corporate, or the district area manager Joel Matos but I don't have any answer. I really need help with this. read more

This gym is pathetic! It seems as though management simply does not care about their paying customers!! They have treadmills that aren't working, new weight equipment just sitting there for over a month without being installed, a dry sauna that hasn't been repaired for over a month. The worse part is that management doesn't care as long as they get your monthly payment! There is a culture of indifference on this staff and it is a direct reflection on management!! There is a female employee who has been there forever who has a terrible attitude, acts as though she is doing the customer a favor just for answering simple inquiries and is extremely conceited! No customer service skills whatsoever!! Staff needs to be trained in customer service skills. I am talking about this particular Tru-fit on Griffin Parkway. I have been to other Tru Fit establishments that know how to treat their customers. This place should take lessons from the other establishments! read more