This is for the mcallen location. Beware attending this group class gym! this gym used to have a…read morevery positive, welcoming, and motivating environment. Unfortunately, the atmosphere has changed significantly, and much of the responsibility now seems to fall on only two coaches who are consistently having to pick up the slack. There are ongoing concerns regarding Ashleys professionalism, coaching ability, energy, and engagement with members. Us members have expressed frustration with her horrible attitude and the quality of her coaching. To be completely direct, Others and I do not believe Ashley is a good fit for a coaching position. Her coaching lacks the energy, motivation, instruction, and professionalism that members should be able to expect from a coach. She does not create an encouraging environment, and there have been repeated concerns about her attitude and the way she interacts with all of us. Quite frankly, it is embarrassing and disappointing to see that, after so many complaints and repeated opportunities to address these concerns, Ashley is still employed and continues to represent this gym as a coach. The fact that management continues to retain and reward an employee despite consistent negative feedback from members reflects poorly on the gym and raises serious questions. These are not isolated complaints from one person. These concerns have not only been discussed verbally with Vince in person, but multiple of us have also submitted emails to him regarding the same issues. What is especially frustrating is that, despite the repeated feedback, it does not appear that these concerns are being addressed. Instead, she continues to receive additional hours and responsibilities, including coaching the kid classes, sales duties, while members continue to experience the same issues. This has left many of us questioning whether member feedback is actually being taken seriously. This is by far the worst coach FITLab has ever had out of the 5 years i have been attending. Mel and Brian are both great coaches who bring energy, encouragement, and professionalism to the gym, and they are deeply appreciated by many of us. It is disappointing to see great coaches come and go.While a coach who has received numerous complaints continues to remain in a position without any apparent improvement or accountability. At this point, this is bigger than simply not liking a coach. This is about the quality of the member experience and the direction of the gym. Us members should not have to repeatedly complain about the same issue and feel as though nobody is listening. If management continues to ignore consistent feedback, it sends the message that member satisfaction and the quality of coaching are not priorities. If management has reviewed the complaints and the feedback from members, I believe the appropriate action is to remove Ashley from the coaching position and, ultimately, terminate her employment since obviously her performance and conduct cannot meet the standards expected of a coach and employee. All of us should not have to REPEATEDLY complain about the same issue and feel as though nobody is listening. Great coaches should be recognized, supported, and appreciated not pushed aside while a coach who consistently receives negative feedback is given more opportunities.
