Terrible experience for a Marriott property. Check in was a cluster!…read more People had been waiting for a long time before I walked in and the line grew longer after me. Several including myself had reserved King rooms yet somehow none were available. Which was bad but the person running the front desk seemed to do everything is slow motion so a simple check in took over 30 minutes. Place seemed clean enough but TV remote didn't work. I used the button to turn it on, came on at 3/4 volume and no easy way to turn down, or change channels so was left with not having a TV for the night. Front desk did not leave me warm and fuzzy they would have a solution in less than an hour. Breakfast was decent and attendant was very friendly.

Until they do renovations, stay somewhere else!!! Issue,…read moreupon issue at this place. We had a late check in and they had technical issues and it took 30 minutes to get checked in. We were in room 118. The door keys wouldn't work after multiple resets and the desk person finally got us in there on with a master key, which meant we had no room key. The bed sheets were clean. Everything else was disgustingly unkept and not fully functioning. I wish I had seen recent reviews of this place on yelp before selecting.

We weren't incredibly impressed with this hotel and don't know if it's a 3 or 4 star. We were…read moregreeted kindly and the front desk employee was very nice. We checked into Room 214 and my gosh, it was dirty. It wasn't even ready for us. Our dog was trying to eat off of the carpet with whatever was all over the ground. There was hair in the shower and a big stain on the carpet. I felt dirty just being in there. I went to the front desk to change rooms and she was very accommodating and switched us immediately but definitely gave me attitude when she realized we had a dog with us (I wrote in the notes that we were bringing our dog) and didn't mention anything when we first checked in. She was nice the rest of the time but I was taken aback by the dog situation. The new room was across from us was much cleaner. The bed was comfortable and everything worked out fine. Parking is decent and the breakfast was good.

Stayed here for one night in March for soccer games at Seigal…read more People at the desk were very nice. The building is a bit old and in need of a deep cleaning. The breakfast was sub par for a Hampton and the tables and floor of the eat in area in the lobby were gross. No one was wiping down tables. There are MUCH better options in the area for the same price in the area. They definitely need to evaluate the cleanliness of the facility.

Home2 is usually our go to in the Hilton brands for overnight family accommodations. As a family…read moreof five we like the small seating area for meals and our toddler to play plus the room divider for showers/dressing and bedtime. This hotel did not have a divider curtain (the rod was there) and there was no table in the small living room area. The room did not feel clean as the couch and carpet were both badly stained, hair in the shower, and urine around the toilet on the floor. Just gross. We were given a top floor room and the air conditioner unit on the top of the building constantly bumped and thumped. I asked the front desk in the morning about it and she acknowledged that it is loud. Why are we putting families in those rooms if other rooms are available away from it? Overall, not a great experience. We ended up leaving early with the lack of sleep. My husband travels often and has stayed at the attached Tru many times without complaint, but as a family and Hilton gold members I'd never stay at this location again.

This place is absolutely dirty!! Sheets were stained and I think I brought bed bugs home from…read morethere. The service at the front desk was unprofessional and seemed bothered with anything I asked for. Do not stay here. There are far better places in the area.

Well, on the pro side, the beds were pretty comfortable, and if it hadn't been for teenagers out by…read morethe garbage dumpsters making a racket for more than an hour, I would've really slept well. The breakfast was decent. Cons were multiple and started when I first tried to enter the room. The key card would light up the lock, but I could not open the door finally, my between my husband and I we got the door open and I thought one of the key cards must be defective. That evening we went out for dinner and when we came back, we just could not get the door to open. I went down to the desk and a rather snippy young lady asked me where the other key card was. She reluctantly agreed to remake the cards but told me I might have to put my shoulder into it to get the door open. I don't know how great an idea it is to give 70-year-olds a room where you have to put your shoulder into it to get your door open. I think the source of the problem was an issue in the bathroom where apparently water above had leaked down and left the wallpaper, peeling and an undeniable smell of mold. This was also in the hallway. The shower was also quite odd in that the water would get scalding hot and when you turned it down, the dial would move back to the hot, so it was very difficult to get the shower to a temperature where you weren't being either scalded or frozen. Another minor issue was that the refrigerator grates were missing, which made it impossible to put most of our stuff into the fridge. I reported all this to a very helpful young man who was at the front desk when I left, but I definitely do not recommend this hotel.

Enjoyed our 1 night stay. Room was clean, bed was comfortable TV was 'Direct Tv' with a good…read morechoice of channels. Shower water pressure was great and plenty of hot water. Room was close to interstate which added a bit of 'white noise'. Pet friendly.

Do you enjoy roaches? Do you enjoy a filthy bathroom that…read morehasn't been cleaned? Air conditioner that doesn't work? Humidity so thick that your bags are literally damp when you check out? Do you enjoy a 1" open gap at the bottom of every door that anyone could look under? Hear everything in hallway or vice versa, someone hear everything going on in your room? Room that smells musty and faintly of cigarettes? Standing in undraining water as you shower? Do you like routine maintenance repairs to look like a 5 year old preformed them? Filthy grime on the edges of all counter surfaces? Do you desire to feel like you'll be featured on the next episode of Forensic Files? Then this is the hotel for you! It has all of the above and more! Holiday Inn used to mean something: clean, comfortable, and safe rooms. When you bring that up to the front desk they will tell you it's just like everything else these days, down the drain. Location was fantastic. The only positive. Save yourself some money and just stay in the cheapest place in town, it'll be just as clean as this place. Probably the last time I will bother staying with an IHG brand hotel, even though we are rewards members.

It was pretty good food was ok cafe was great the only bad thing only one elevator works parking…read morewas good too many hills

Hilton deserves 5 stars because they have great hospitality, parking, amenities, a restaurant right…read morenext door, plenty of stores nearby, the space in the room is nice and a warm welcome from the reception area. Onsite restaurant, indoor pool and hot tub, gym, etc. I smelled too much chlorine inside the pool area so decided not to go in but it was nice to enjoy sitting out by the pool. I think this hotel has less than stellar ratings for one reason... housekeeping, pool maintenance... because the service is excellent, the offered amenities is excellent now only if Hilton got a good housekeeping manager / pool manager to keep up the cleanliness... it would have been a 5plus accommodation for me... to be fair housekeeping is quite challenging because ppl fail to clean behind themselves (which is so unfortunate) and expect far too much from housekeeping employees, imho The items I noticed could be a quick fix. Give your housekeepers a check list to remember to wipe the doors inside the bathroom and the light fixtures. New guests shouldn't have to pay for the mess that previous guests leave behind. Keep up with pool maintenance and find a way to combat that chlorine smell...

Within 15 minutes of checking in here, I wanted to give 0 stars but everything that occurred was…read morenot Hilton's fault. I had reserved a King size Bed room and upon entering the lobby, you would think you were at a circus. It was the most chaotic lobby I ever experienced and that is saying a lot considering I have stayed at some super busy hotels throughout my life. There were children, adolescents, and parents who were extremely loud and filled every seat and standing area in the entire lobby. This lobby is pretty big compared to others. I stood on line to check in for maybe 10 minutes. The front seat person was helping out these kids that kept requesting items. When I was greeted, I was informed that room was no longer available and I was "upgraded" to a better room. I didn't understand since I had reserved the room and it was available, besides it was like 10pm. These are the times I get pissed at Hilton for not sending me the digital key in advance because then I could have avoided all this bs. We get to the room and yes, it was nice. I did not notice until after we checked out that all the snacks and drinks were expired though. Not cool. I wound up getting a salad from the market at the end of the night that was okay. So we are in the room for maybe 10 minutes and the f'king fire alarm goes off. OMFG! It kept ringing and LOUD obviously. Again, not the hotel's fault but I guarantee it involved the unsupervised or maybe supervised kids taking over the hotel. It wound up being a false alarm and the poor firefighters were there for a long time. We went downstairs to hopefully get a drink after at the bar in the lobby. I stopped by the front desk to request a later checkout first. There was a different woman than before and she told me no because they were at full capacity. She was nice but I was still upset and obviously told her about the fire alarm, which she was already aware of. The bartender was great! She stayed open a little longer for some of the guests, which was highly appreciated given the evening we had. I got to get ready for bed and discover this gross stain on the sheets. This just keeps getting better! I wake up to my insulin pump expiring and rushing to get to breakfast (I had paid in advance for it when making the reservation). I go to the front desk because I was not sure if I needed a voucher and then the same woman from the previous night tells me she cannot find it! I show it to her on my phone but she still could not locate it. She let me go anyway thankfully. There were cooked to order omelettes and pancakes and such, along with common breakfast items on a table to choose from. I think I might have asked again for a later check out and was denied. At this point, I'm like-let me get out of this place already. I rushed a shower, set up my diabetic supplies to attach and we made it out on time. I unfortunately had to do the rest of my set up in the car but at least I was not interrupted. This experience has made me very hesitant to book with another Garden Inn throughout the Hilton brand.

I stopped here for the night on the way to Florida, so I didn't get long to check it out, but I was…read moreimpressed with what I saw. It's probably a bit too south to be a good option for events in central Nashville, but it is convenient to the interstate. Comfortable beds, good hot breakfast, and well kept. Would recommend as a stopping point for a trip or a longer stay in the area.

As a travel agent, I would not recommend this hotel. I checked in on Monday evening, went to my…read moreroom and saw uber eats trash in the hallway. By Thursday, I asked the front desk clerk if housekeeping cleans or does someone else pick-up trash. They finally picked-up the trash by the time I returned that evening. I had to ask daily for someone to come clean my bathroom. It could be a little cleaner and the front desk employees could have better people skills. Their personalities are not warm nor friendly. The apple juice was watered down and wasn't the best. During my check out today, I informed the front desk employee, (Brie) and she seem to not care because she did not acknowledge my concerns. She informed me to get my receipt from the travel site I booked through and to enjoy my day. I'm really disappointed with my experience. The hotel looks nice, but the experience was not the best.

Right off the freeway. Not a fan of the pillows. We're so flat wish we brought our own. Breakfast…read morewas okay, some days we needed to go out and grab breakfast but it could've been worse. One day the pool wasn't working and they recommended other places to go and then also called another hotel to see if we could use their pool. Would stay again, just bring our own pillows.

Great place to stop and stay if you are making a long drive…read more After driving from Chicago towards the Atlanta area, we needed a place for our family to stay for the night that wouldn't be part of the crazy Nashville scene. This hotel is located just south of the city, but still has a ton of restaurants around to get food. The hotel is well lit and close to the highway, but not too close. Parking is complimentary as is breakfast, which is always good for kids or those not wanting to spending extra on a meal. The staff was so kind from the reservation making to greeting us when we arrived to checking us in and to checking us out. The room with 2 queen beds was a nice size. It had a full size refrigerator ,cooking too, dishes, sink, and a table for 4. It's always nice to not have to sit at a desk or on a bed to eat. The bathroom was a nice size with a shower/bath. The beds were so comfortable!! Seriously, like so comfortable that I didn't want to wake up and could ah e laid around all day. The breakfast was just ok, but the coffee was great! For breakfast, they had the standard pastries, yogurt, milk/juice, oatmeal. As far as hot food, they had scrambled eggs and bacon, as well as individually wrapped sandwiches and veggies quiches. Would I stay here again- definitely!!

I loved my room but my shower stayed clogged up..otherwise I had peace & quiet in my mini suite.read more

Bring earplugs. I had a hard time sleeping well during my stay here…read more Some positives about this hotel: * Lending locker--They apparently have a place where you can borrow fun things like board games, blenders, toasters and even DVDs during your stay. This must be something they do in the South because I've never seen a hotel do this other than one other time in Alabama. A great idea. Each room has a DVD player, so the ability to borrow a DVD from the lobby is a sweet added perk. * Showers are hot and water pressure is good. * Gym/fitness room on the first floor. What I didn't like: * Apparently if you check in late at night, there is no one at the front desk and you have to call a special number to get a person to come to check you in. While I did not experience this myself, I don't like the idea of not being able to call the front desk if I have any questions or need assistance. * Housekeeping is only done weekly, like once every 7 days. While I understand we don't need housekeeping every day, I think this is too seldom and just screams "cheap." If you want new towels, you have to take them to the front desk and get new ones. Maybe once every 2-3 days would be okay, but 7?? * No personal size amenities (like shampoo, conditioner, bath gel). Definitely more environmental which is cool, but it defeats the purpose if you check into the room and one of the bottles (bath gel) is already empty and housekeeping doesn't come for another several days. At least if a hotel doesn't do personal size amenities (which would probably be hard to replenish if there isn't daily housekeeping anyways), they need to make sure all the bottles are filled for new guests. * A/C unit is LOUD when it comes on. When you turn everything off, the room gets really stuffy. Difficult to sleep when the A/C will turn on loudly every few minutes to circulate the air. Perhaps this was only in our room, but here's where earplugs would have come in handy. * Nice full-size fridge and microwave in the room. Unfortunately the fridge makes noises that make it hard to sleep through (since the bed is in the same room as the kitchenette area). * Bed is squeaky and small. The sheets made me wary too because it's a flat sheet, a down comforter (with no duvet) and a thicker top layer. I highly doubt housekeeping washes the down comforter and top layer between guests because that would just be too expensive. Kinda gross to think of someone else's skin touching the down comforter or even the top layer. Ugh. At least put the down comforter in a duvet cover or make the top layer a sheet that can be easily washed. * Bad sound barriers. Constantly hearing cars outside the window, people moving in and out of their rooms in the hallway, guests walking in the room right above our room (in addition to the A/C and fridge noises). Then to add more to the fire, they started doing some kind of construction in the room nearby us (not sure if it was next door or above us). But it sounded like a constant hammering from around 10:30-12pm. Then it sounded like vacuuming, but my husband said it sounded more like a "sandblasting machine." Not impressed. With so many great hotel chains out there, I wouldn't choose this one if I wanted a good night's sleep.