Let me put this place into perspective to you. This place is man heaven. This ain't no mom and pop operation. You walk in the door and there are literally rows upon rows upon roooows of toys. Motorcycles, sleds, dirtbikes, ATV's, you name it. There's easily $750,000+ worth of inventory inside this place. It's massive. And it's not junk. I'd say 95% of their inventory is brand spanking new. I live in CT, and saw an ad on Craigslist for a beautiful blue FZ6. I called Rich, who put it aside for me (I put down a $200 deposit), and I drove up today to pick it up. Rich was a pretty easy guy to deal with. A little on the dry side, but he was really nice. This place was really busy, so I had to wait 15 minutes or so before he could help me. Honestly they did seem understaffed. Seems like they had only two sales guys for the whole floor--the rest were either parts or service guys. However, waiting 15 minutes was fine, there were plenty of sweet bikes to drool over! Since I had the bike set aside he led me out back where they kept it for me and let me look it over. They let me start it up, and look it over from head to toe. It was honestly a really sweet bike, and for a killer price, too. I was able to negotiate $200 off since there were some small scratches on the front fairing and a few on the tank. I was in and out of there in about 45 minutes. No fuss no drama! I even walked out of there with all the service records. There were also no hidden dealer "convenience" fees like a car dealership normally ding you with. I did read all of these negative reviews before I went up there, and at first I was concerned, but I'm glad I went anyway! Honestly having the bike set aside for me in advance with a deposit already down probably saved me most of the headaches that the other reviewers have complained about. It does look like they're understaffed, maybe that has something to do with it. I did see signs everywhere saying they were looking to hire new sales guys. read more

0/10 don't recommend buying from them, which is a shame because I want another bike looking into buying a 636. Bike came missing fairing bolts front tire wobbles when going over 65. I drove an hour to just get the fairing bolts to be told they close down for lunch, I would have to wait an hour...(never disclosed, argued said I hung up on him. I never did, socially awkward waited for him to have a response before I hung up to make sure they had time to see the bike just for the missing parts) When I asked to schedule an appointment to check the front tire (honestly seems like it just needs to be balanced) told him I couldn't drop the bike off I would have to make an appointment I live an hour away the man said no and walked away from his desk and away from me. Awful service awful treatment ABSOLUTELY EMBARRASSING TO THE POINT I WENT TO A DIFFERENT DEALER THAT WASNT EVEN A KAWASAKI DEALER TO GET THE PARTS MY BIKE WAS MISSING. I could understand if the bike was older and needed parts but the bike had 5 miles when I bought it 4 weeks ago... read more

I would not recommend troy city garage they said they did an oil change it was not done they said they ordered parts for my fairings to be properly mounted they didn't they just put zip ties on it they changed my clutch plates but they didn't soak them in oil or adjust my cable the right way after 100 mikes my clutch plate are no good and they said they wouldn't fix the problem now I have to pay 300 or more to get it don't right thanks alot troy city garage for raining my summer and putting my life at risk read more

1 your website is terrible 2 your customer service is worse A customer asks for photos (since you are the only dealer nationally that doesn't have an actual photo of your product) take a picture upon request - lazy. Don't just direct me to the stock website. I'm driving hours to give you money. Simple request. You took the time to email me the same link twice imagine if you actually read and attempted to please a customer you might have only had to said two words (thank you) instead of the whole sentence that you used to reply to my inquiries and request. I came to you with a full package. I told you what bike I wanted. Financing in hand or cash. You can't mail me the documents for your original signature. Forget about working out of schedule for a sale. You want me to Show up 4hrs early so you can get out in time. Don't work too hard Rich I tell you what you try to throw $8000 bucks at me and see how fast I figure out how to make a deal happen. So disappointed. read more

Wow, the reviews talking about how poor the customer service is are dead on. I have never been treated so poorly in a shopping experience. As other customers have stated, expect your basic questions to be answered with an air and look of annoyance.. It was very obvious that the "gentleman" ( a passive aggressive worm) did not want to be bothered. I was excited to shop locally but not only have they lost a potential sale, but they've also lost any potential future repair jobs. We all work too hard for our money to be treated poorly. Buyer beware, there are plenty of reasons for the mostly negative reviews Edit: For anyone doubting, there's a YouTube video that shows exactly the kind of rudeness one can expect at this establishment read more

Went to go with a friend to look at a used 4 wheeler that was over priced and they didn't even bother to clean off before putting on the floor. My friend showed interest but went to walk around for 5 minutes to make sure he wanted to buy it. He walked back over to tell the sales person that he was ready to do the paperwork and the guy was super rude and told my friend he already sold it to someone else. My friend said "okay but I was here first and told you I wanted it" he told us it didn't matter and he didn't give a shit. I've never experienced worse customer service and I will never be going back here again. Looks like many other people have had bad experiences as well. read more

I spent 10 minutes waiting for someone to actually help me. We just stood there staring at each other until I finally said something. When he finally did it was the worst customer service I've ever received in my life. I understand most places don't let you test drive a motorcycle but don't be a dick about it. Other places that I've been to have offered alternative solutions. I even made it perfectly clear that I understood that new bikes typically can't be test driven. My guess is he is anti-military and I was in uniform read more

Took my Vstar in because it was running poorly. Service manager Jeff listened and was really cool about my problem. They took in my bike, had it a week, kept me informed along the way. I was glad I took it to them. The only hard part was paying the bill, but they deserve it and do good work! read more

All of the bikes have signs on them saying do not sit on bikes. Please see salesman for help. Something like that. Went to parts desk and asked for assistance. The parts guy got a salesman for me and he seemed very bothered that he had to move 2 bikes out for me to sit on and get a feel for. The bikes are all so close together that you can't sit on them unless the salesman pulls them out. Didn't offer me any sales pitch and answered all my questions with minimal input. Sorry but I'd drive further for better customer service. read more

Well I just called with some general questions and the salesmen was EXTREMELY RUDE! He actually hung up on me. So here's a tip. If you don't like answering questions maybe you should change careers. I am just happy that I am not you miserable at my job looking forward to what's new in the vending machine in my lunch break! Best of luck... read more

Bought a brand new snowmobile off the showroom floor. I get it home and it won't stay running. I called the dealer and they wouldn't do anything to help me get it back to them even though they sold it to me broken. Worst experience with a motorsports dealer ever. read more

The customer service was horrible. Man behind counter was rude and extremely unfriendly. I would never recommend going here. For anything.

I am really surprised to see poor reviews of this business. I had a horrible experience with Sportline Power in Queensbury after a week of negotiating a trade and ATV purchase with a plow package. They kept quoting the wrong plow parts and winch and things had to be changed several times. After all was said and done they agreed to a trade and a price on my used bike AFTER they looked at it. THEN when I had the check cut at the bank they changed the deal and decreased the trade value by $300, he said this was because " we do trade values by committee", and the "committee" felt it wasn't worth the offer they initially gave me. I basically told them to take a leap and drove there to pick up my bike the next morning. Sooooo........I then searched online and found Troy City Motors. I gave them a call being a bit skeptical as I generally detest salespeople. I spoke to Rich at Troy City Garage and I will admit I was shocked. What a straight up guy and no nonsense whatsoever. I spoke with him on the phone and explained in detail what my trade was, I advised him of any flaws as well as add-ons I had purchased. He gave me a trade value over the phone with the understanding the value was based on our conversation. I told him what machine I was interested in purchasing as well as the plow system I wanted. He beat the price of the dealership in Queensbury. Entire phone conversation and emails took less than 45 minutes. I then drove down to the dealership with the motorcycle in tow on a trailer and was again hopeful he was as straight in person as he had been on the phone.... he didn't let me down. It was pouring rain outside and he assisted me backing the trailer into the garage, then they unloaded my bike for me so they could look it over. While in transit a handlebar grip had been rubbed a bit and in my mind was damaged, Rich looked at it and advised me it wasn't a big deal and the bike was as I said. He stuck to the deal he offered on the phone and within an hour we were loading a new Yamaha Grizzly 700 on the trailer. He advised me the plow parts would take a few days to come in which I expected, to my surprise he called me the next morning to tell me everything came in. Doing business here saved me nearly $500 and there were NO GAMES. Call me silly but I'll keep $500 in my pocket anytime I have the chance. A very positive experience and I would recommend this location to anyone that wants a straight forward no nonsense dealership. As far as I am concerned a dealership doesn't need to be warm and fuzzy as long as they are people that stick to their word and don't play games with customers. I will definitely never do business at Sportline Power in Queensbury, they were warm and fuzzy and then try to screw you and hope the fuzzy gets them what they want. They were all about changing the deal and then hoping since you have to go pick up your bike they can twist your arm..... bunch of jerks at Sportline. read more

AVOID LIKE THE PLAGUE. I bought a bike ('83 GS 1100ED) back in '84 from these clowns. This is a terrible, rude, family-owned business and according to current reviews, nothing has changed (I switched to Seymour's shortly after my purchase from Troy City). I've heard many 'horror stories' about these guys over the years and even personally witnessed a scuffle/near fist-fight break out once between a customer and an employee. My advice? Use this operation for "informational purposes only"; check out their prices, products and then do everything you can to buy elsewhere--even if it means spending a few extra bucks. Trust me, you'll be happier in the long run. read more

I went there last weekend to buy a leftover brand new 2018 ninja 400 and it was a great experience. I saw the negative reviews but I had no issues like others stated. Some of them seem like they came to this place with a chip already on their shoulder or were upset they didn't read or ask about the store policies. Since the ninja 400 was a leftover, I got an excellent deal. Their website is phenomenal. Everything has accurate prices, they fully disclose the freight charges, so I knew exactly how much cash to bring to purchase the bike. I had been following their prices since last year and waited until I could get a 2018 leftover. The salesman (sorry can't remember the name -- older, tall, thin with glasses) was excellent. I personally don't like being hounded by salesmen when I walk into a store, so it didn't bother me that I had to call over the salesman. He was watching us, giving us time to look over the bike. He was very friendly, the purchase took maybe 15min, and they got the bike ready to load within 20 min. He also helped load it unto our truck and tie it down, which was really nice of him. My boyfriend was also interested in seeing their Kawi Z400 and the salesman took it out for him to sit on it. We never felt rushed, nor were we treated poorly or like idiots. I'd recommend this place to anyone looking for a great price and wonderful customer service. read more

I signed up on yelp just to tell others to steer clear of this business. Horrible experience They have No idea how to conduct proper business Filth of the earth Was never told about their policies, bought a brand new helmet off the shelf on sat. The young kid Travis did a great job selling it. After arriving home, I took helmet out of the bag. It had torn items inside helmet. I called on Monday am, was told they would return it, no problem. Mind u I never even put the helmet on again after I left there. After trying to return it, they told me 25% restocking fee! Or store credit, but they didn't hv the helmet that I originally went in there for and could not get it. I tried to have a conversation w the owner jack, pointless. Reminded me of a used car salesmen Spent $300 and only got back $209 after their restocking fee, for an off the shelf helmet, never worn! Will never do business there again. I called 10 other local business men around the Troy area. All 10 in one way or another said if u like to get SHAFTED then that's the place. These are all capital district prominent business men. All 10 had horrible experiences there. Do the right thing Troy city honda Surprised you've been in business as long as u have w those policies! read more

Hands down the worst customer service I've ever dealt with for any sort of purchase ever.

Probably the worst possible place in the area to buy a motorcycle or other toy. Sales staff are a bunch of pricks, won't move on prices at all, even when offering cash for the complete cost of the machine. Bad customer service and untimely on repairs. Only gave one star because the parts department can get pretty much anything you want. Don't waste your time here, try out Ronnies Cycles, Phibbs, or Sportline. read more

Never been more upset with the customer service and professionalism of a business, like Troy City Garage.The parts kid hangs up on me when I ask for a manager after someone promised me a clutch cable for Thursday, and then Friday. Called back and the female manager was nothing but unhelpful trying to teach me life lessons, and tell me Im in the wrong. I call back 1 more time, only to argue with a new parts "professional" and explain multiple times that I don't want to talk to him, I want to talk to the lady I just spoke with. Ultimately, i wanted to get my money back so I could locate one at Albany Honda for today and never go back. No refunds issued, even though everything that just happened to me. I see why every single place I call, every single person I talk to, isn't surprised and already knows your reputation. read more

It is with the utmost sarcasm I would like to thank Troy City Garage and Kawasaki for finishing the install of my color matched hard bags. It only took 6 months. I look forward to storing them for the Winter and using them a year later. I also appreciate the times you lied to me about the ETA. Oh, and I look forward to doing business with you ever again. read more

My husband and I have been going to Troy City off and on for a couple of years but we've never purchased anything here before. Both of our bikes are from other places just based on what they had available. I was looking for a 125cc scooter and they had one at an excellent price. I went in last saturday to take a look at it, and that's where the problem with troy city lies. They never seem to have enough staff to take care of all of the customers waiting. I know that in cycle shops there are a lot of window shoppers (the type who've always wanted to buy a motorcycle but really never will). The scooter I was interested in they didn't have on the floor but they had another one in a different color so that was fine, but I had to wait 20 minutes for a salesman. When Jim was finally free he answered my questions but wasn't pushy at all. I went home to think about it and went back today and bought the scooter but once again Jim was the only person on the sales floor and I had to wait for him to get through a sales transaction with another customer. While I was finishing up there were about 3 other groups waiting to get info. If the price wasn't so good (1/3 off list) I don't know if I would have hung out and waited. read more

Great selection, four major brands, low prices that are posted right on the internet. As long as you are not a manipulating scammer, I think you will be just fine here. They don't have much of a sense of humor, but that's because everything is already disclosed and they don't want you messing with them on prices. I like them and will go back (bought a Honda dirt bike, want a Kawasaki side-by-side and maybe a small ATV). read more

Troy City Garage was an ATV/Snowmobile paradise for this 35+ yr veteran to snowmbiling/ATV'ing. Pricing is transparent and straightforward without numerous hidden prices that pop up out of nowhere. I was able to finalize my pre-order Yamaha snowmobile deal online with just a few emails back and forth with Rich, just the way I like it with the limited amount of free time I have. Got a great deal the first time without investing 15 trips to a dealer having to haggle everything under the sun. I will absolutely be headed back to Troy City Garage when it's time to swap/update my Yamaha ATV's. read more

Ryan W.'s post is spot on. I have experienced the exact same. Price for the buy is great and they have the big 4(Honda / Yamaha / Kawasaki / Suzuki), but don't expect good service on the machine. However there are other dealers in the Captial District that will service and now I get my new from them. Service and Parts departments are just as important as the buy. To be honest I have even been mistreated on the new purchase. There is even a dealership named Phibbs that can get very close to Troy City's new prices anyway and you will be happy with the rest of Phibbs(Yamaha / Kawasaki) as well. If you want a Suzuki go to Seymour's. They also know how to treat people. read more

This place has horrible customer service. All the employees care about is you buying something. Staff was very unhelpful and rude. Listened to one of the parts people scream at a customer to leave because the customer accused them of doing something wrong during a service. Just a very unenjoyable place to be. Many other great dealers to go to and avoid this place at all cost. read more

Like others stated the sales dept sucks, the prices were really good. They had a grizzly 700 for $7,500 I almost bought but no one would come to help me. It was not busy I was the only one in the shop. The parts dept has nice guys but they are lost in the sauce. read more

Had an issue just before a vacation trip I was taking on my cycle which only required "someone" at this dealership to tell me (via my phone call) the correct capacity of coolant in my 2009 Suzuki GSF1250S/Bandit. Was initially sent to the service department. The mechanic 1st tells me.."The bike is too old to find info on." I asked: "Too old...it's a 2009?" He then, reluctantly, puts me on hold...for an extended period. Comes back and tells me he can't find info on this bike. I asked him how would they be able to fill my bike themselves if I had brought it in for a "Flush & Refill"??? He then gets rude w/me...telling me they are "TOO BUSY TO HELP ME!" I responded with..."I'll remember this when I need another motorcycle." He then says; "Fine, You do that." ...and hangs up on me. I then call the showroom asking for the manager or owner. The guy on the other end says: "How can I help you?" I asked..."Are you the manager or owner?" He (in a very snotty tone) says: "That's why I asked you...HOW CAN I HELP YOU?" Well, I explained what happened with his service guy. Now, I did so in a very calm and diplomatic fashion. He then gets angry with me and goes off on a rant...telling me how the "Customers in his shop/showroom come first" and that "they have no time to help someone on the phone!" I tried to explain my situation...but he was not having any of it. I then told him the same thing I told his service guy..."I'll remember this when I need another motorcycle!" He then gets really angry (I can imagine him frothing at the mouth) and tells me...HE DOES NOT CARE ABOUT MY BUSINESS...DOES NOT WANT MY BUSINESS...AND FOR ME NOT TO COME IN TO THEIR BUSINESS FOR ANY REASON! Hey...Maybe I was a customer already...maybe I had bought the bike there. They did not even ask. Will certainly NOT BE A CUSTOMER...EVER! I've bought motorcycles as far away as Georgia. WOW! Imagine...having such a good business that he does not care about mine...or yours for that matter (seeing that YOU might have the same or similar issue...requiring a simple look-up and response). I checked these guys out on Google Review and found a long and bad history with 50% of the people who posted comments about this dealership. THAT'S A VERY BAD %! Jim...The owner, whom I believe answered my phone call...as I recognized his voice from a video posted online a few years ago...He needs to either stay on his meds or take a course in Anger Management (or BOTH). JUST PLAIN RUDE & ARROGANT! I then called another Suzuki Franchise...and they were more very pleasant and informative. The shop manager also offer his direct email...if I had any other questions or concerns. I then mentioned to him my dismay w/Troy City. BTW... I was in this same business for over 11 years...Gen Mgr / Sales Mgr at a Suzuki franchise for 7 years and the same at a Honda franchise for 4 years. I'm sorry for any customer or potential customer who happens to enter into any transaction with this shop. Take your business to somewhere where they enjoy this business...enjoy their customers, not only when they are making purchases...but also when they have issues. Take my advice...STAY AWAY FROM THIS SHOP! read more

I was so impressed with the way that Jim and Janice treated my wife when she purchased her Yamaha that I traded in my Harley Davidson and bought a Roadliner. Friendly and knowledgeable. We couldn't be happier. Thanks read more

Wow is all i have to say , called over to parts person had the part number i needed , rich the parts guy starts to argue with me about what i neesed . never ever use this place read more

I have been a customer for 13 years. We have purchased numerous bikes & ATV's over the years. TCG has the best prices everyday, and specials that are unbelievable. The staff is very knowledgeable, the family has been in business 60 years. I drive over 200 miles to purchase at TCG, & it is always worth it. read more

This is brothers that have been in business for years. Do not expect them to smile and pretend they are happy to see you. They are burned out from the stupid people that walk in every day. I recommend this business because they have the answers and the parts. If not they will get it. No deals and no smiles but if you want your bike to go fast and be right, then this is the place. Remember, no smiles and nobody rides for free. Pay top dollar and get what you want. Most other dealers are worse. Would have given five stars but got no smiles. read more

Pros:called around to a couple of different places and this was one of the very few to actually does repairs and not just maintenance.got the job done. good selections of bikes. Cons: not very clear about what was actually done to my bike. looking at the receipt and then looking at the bike, looks like there may be some possible discrepancies. they definitely charged me top dollar for what was done, and had a terrible attitude along with being unfriendly. noticed that they forgot to put a bolt underneath my bike so now the covers are split. read more

Horrible customer service. They would not take an unused item back a day after I bought it. They never tell you there are no returns while you are buying the item. I will never buy anything from them again. There are a lot more friendlier motorcycle shops in the area. read more

The good: This place is still in business for one reason and one reason only.....they offer very good prices on NEW machines. Almost everything is 5-10% below msrp, and they often offer deals, like a free winch for an atv or something similar. If you know what machine you want, and don't mind skimping on the service, you can score a good deal. The "meh" The parts department is well stocked, they've surprised me a few times by having an obscure/older part on hand. The staff here is reasonably friendly and generally pretty knowledgeable. If they have to order a part, they may or may not remember to call you when it comes in. Their parts prices suck....$7 for main jets? They're half that at Sportline. They've also tried to give me knock-off jets as well(they swapped it for a genuine when I called them on it), so pay attention. The crap: Everyone else who works here. I've never experienced so much "buy something or get out" attitude in my life. The couple salesmen are always chit-chatting in the corner and just look annoyed when they spot you. I asked one a couple basic questions about a bike, at which point he walked away, brought me a brochure, then left again. Oh, and don't even think about SITTING on any of the machines. The one dorky salesman will put on his best "I have to poop really bad" face and briskly walk over to you and point out the tattered papers they stick on every seat telling you to "seek assistance" before sitting. Go across to the street to the BMW dealer and they practically beg you to take a test drive, which is absolutely out of the question here. Even if you're waving a checkbook, no test drive. The service department here is famously incompetent as well. Don't even think about bringing machines here to get fixed. See that dirt path up the hill behind the shop? There's a mini mx track up there for them to joyride your shit, which explains why my friend's quad(which went in for a routine maintenance) came back much dirtier than it went in, and had all sorts of scrapes and nicks on the fenders. It also now leaked oil since someone put the drain plug in barely finger tight. The chain wasn't greased, and had been "adjusted" rubber-band tight. And the rear bearings hadn't been changed, which was specifically asked for. When called on it, they lied and said they did change them, but he must have "done something" to make them totally loose again in 2 days. Right. The service manager lies to your face and think because he finally figured out which way a carburetor goes in that every customer is completely ignorant, the way he "talks down" to people(with inaccurate facts/straight BS) is amazing. The good is they carry all the major brands(honda/kawi/suzuki/yamaha), and have a decent parts counter. They're also convenient, don't have to go down into Albany out all the way out to Ronnie's. The bad is everything else, so keep that in mind before you patronize this place. read more

Contacted Rich Sleicher about a Kawasaki atv I wanted to purchase. He was quick and efficient. I purchased the atv without even having to walk in to the store. When I picked it up, Rich made sure everything was in order! Price was around $400 less than stores closer to me as well. If you have a problem with Troy City Garage, more than likely you would have a problem with anyone. read more

I went to this dealer because they were the only place that had the bike I wanted in stock. I showed up as soon as they opened and was treated in a very demeaning manner. I was buying the bike regardless but part of me wishes I had walked out just because of how rude the sales person was towards me. He seemed to be mocking me and my father with a fellow salesperson giving us looks like we didn't belong in there. Will never go back. Stay clear. Unless you don't mind giving a business money as they treat you like dirt. read more

I am trying to think of something good to say about this place. I took my wife's Motorcycle there to have a Cross Shaft Seal replaced, and a tire, and check over. The work was done in a decent amount of time and with the Seal, Tire, Chain and Front Sprocket (they said was needed), we got out of there at around $500. That was November 2013. We wanted to have plenty of time before going to Daytona Bike Week. Well, Bike Week was 90 days after the repairs, and the first chance my wife had to ride this year. At Daytona we rode around accumulating about 600 miles, and the seal on her bike blew again. At least ... oil was gushing out of the same place as the original problem. When we got back I called Troy City Garage and talked with two different service people. Long story short, they have a 90 day warranty on parts and labor, and I would have to prove no abuse on our part, and then they would still have to look at it. We have snow here in this area and my wife did not ride at all during their 90 day warranty time. There is no mileage statement in the warranty; only time. The service people would not answer direct questions, they would not even consider that the seal they replaced was bad, and so I wished them a nice day and hung up, rather than saying something I would regret saying. I will not go back to that place, and I will not recommend that you go there. I cannot afford to have a 'professional' garage repair my equipment wrong. Shame on them. If I took it back there; shame on me. read more

Troy City Garage has a bad reputation to some but I am more than pleased with the service they have provided throughout the buying process! They are very reasonably priced and will go the extra mile to help you with any questions or concerns. I recently purchased a 2015 Yamaha R3 and plan on upgrading to an R6 next year and I wouldn't go anywhere else. read more

I purchased a leftover 2009 Kawasaki Vulcan from TCG. I'll start with the good: The Good: the prices at this place are the best around, as previously mentioned the prices on NEW machines are well under MSRP. You get great deals for leftovers as well even though they're brand new machines The Bad: When i went in to look at a bike i was the only person in the building. All of the sale staff were either standing around or sitting at there desks watching me. I made it very clear i wanted to speak with a salesperson regarding a bike (researched the bike i wanted and knew it was there). After about a good 10-15 minutes a salesman finally came over only after he saw me touching the bike and wanted to tell me i wasn't allowed to sit on it without a salesperson present. So i decided on the bike and proceeded to fill out the paperwork. The salesman was not very communicative and didn't really say anything to me. He barely made eye contact, not very good salesman tactics if i do say so myself. So now i have my bike purchased and had a jolly good time riding around, the season came and went so fast. The following season i called up TCG to schedule some maintenance, usual oil change and all that business. I made it VERY clear i had no ride so i would have to wait for the bike. They gave me an appointment and all was set. I bring my bike up for the appointment and had to wait at the service counter for a good 20-25 minutes before being greeted. I stated my business and the person helping me asked "your leaving it right' i said no because i had no other ride. He said it was too close to closing time for them to get to the bike so i would have to leave it. Again the staff was very unpleasant and made it seem as though i was inconveniencing them because i brought my bike there. Yes the prices are good and if you're willing to put up with grumpy ass employees go here, i had a MUCH better experience at Ronnies in guilderland where i purchased my second bike. They''re very friendly and VERY helpful, yeah they only carry used stock but they have pretty decent prices as well. I would recommend going there over this place any day. read more

I went in the for the first time in December of 2012. I was looking to buy a Yamaha Grizzly 700 EPS with a plow. The salesman was a condescending dick. I asked him if he could sell it to me and I install the winch and plow. He said absolutely not. He sited as being way to difficult for me to do. "it has relays and things". Having not been given the benefit of the doubt. They didn't know I was a Senior Master technician. So I went to another local Yamaha dealer to spend my $10,200. I went in again to buy an air filter for my 2012 Yamaha 700. I had to special order it. Hard to believe you don't stock and air filter. I went in to give it a try one more time. (June 2015)I wanted to buy 2 Yamaha TT50 Motorcylces for my 2 boys (7&8). He looked like he was going to self implode when the boys touched it. I understand this is his inventory and valuable. He could use a little more diplomacy other than being annoyed that a 7 and 8 year old excited boy has a hard time with instructions. So I am off to another dealer to buy 2 TTR50 machines. I wish I liked them as I live in Grafton and they are the closest dealer. I will not be doing business there again. read more