I ordered through Doordash but my order got to me but it wasn't my original order. I called and spoke with Tasha (manager) she was great and very helpful. I got my food during lunch (I am a nurse) and wasn't able to leave to get it re-made. Tasha went out of her way and brought me my correct order while I was working. That is what you called great work ethic. Thank you so much for that! -D.Johnson read more

I would rate this place in the negative if I could. I have given them SEVERAL chances! Every single time I have gone in NO ONE looks at you or speaks to you! The place is always filthy and looks like they never clean the establishment. I would love to know who the owner is!! Because they clearly don't care about customer service or cleanliness! Do NOT recommend! read more

First time here and I'm unimpressed. You are greeted by service without a smile, or more likely not greeted at all. The appearance inside is unimpressive, looking like a place where bare minimum is their goal. Bare minimum decor, bare minimum cleaning, bare minimum ambiance and personality. I had a Chicken Pesto Flatbread, and while the flavor was decent, it was served barely warmer than room temperature with a cold inside. The flatbread has what looks like grill marks but I imagine they come out of the package looking that way, because they were perfectly straight lines rather than following the curve of the folded bread. I can't imagine this ever saw a hot grill press. Cheese inside was cold instead of melted. I got the sweet potatoes side, and while they came out hot, they were very bland despite being billed as "Maple" potatoes. Wife had a Chicken Chipotle Club flatbread, which again had decent flavor but was cold and unimpressive in presentation. We also tried the Paradise Point smoothie (strawberry/banana/pineapple) and it was, to repeat a common theme... unimpressive. Generally bland in flavor, we didn't drink even half of it. The whole experience was bland and unimpressive from the decor to the staff to the food and drinks. This is the kind of fare you would pay too much for in an airport and eat just out of desperation on a quick layover. read more

I love to stop in for a smoothie to go. They're usually pretty fast and the smoothies are tasty. I would love to go back and try their açaí bowls. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Winston Salem, North Carolina

The food is ok since much of it is pre made, but the service (usually the same employee) is very impersonal. It's rare to receive a greeting, appreciation of any kind, and no sense of urgency. read more

If I could give zero stars I would. The employees are miserable! They never smile or greet you. I get it, it's 7am nobody had to a ball of joy but gesh don't have me standing at the counter for 5min and then don't even greet me with a "good morning" or " sorry for your wait" Just awful. So a shame this location is a prime location for me but I can't go back. read more

Tropical Smoothie Cafe - Island green - Juice Bars & Smoothies Near Me - Winston Salem, North Carolina

Lady with breads and long eye lashes Was rude skipping us for another order while she knew I was waiting read more

First off the smoothie was entirely ice, barely blended to the point my partner and I couldn't drink it with the straw. The staff are consistently impersonal and the wait time is always long to get our drinks. We've had some poor experiences here in the past but 7 dollars for a cup of ice is the final straw. You will not see our business here again. read more

first and last time at this location. TERRIBLE customer service. I walked in and stood at the register as the girl with the blue hair just looked at me while doing other stuff. not a "hello we'll be right with you" not a "hey welcome to tropical smoothie " if your that miserable at your job find another one. This is coming from someone who has worked customer service for years! Ugh read more

The Drinks are great but service wasn't inviting or friendly. No one greets you when you come in. Or even acknowledge you once at the counter.... Staff just stares you down. The ceiling is falling apart in several areas. The music was loud. Not very clean. This place has sadly deteriorated since opening, years ago. read more

took forever to get two smoothies. the guy who took my order seemed so annoyed that i was looking at the menu trying to figure out what i wanted. read more

Avoid. Came here twice, first time had on-par quality with bad attitude, second time I waited over 20mins in the drive thru, got an incorrect order, came back to make it right and was given something completely different. No apologies or consideration. Will not be returning. read more

If your looking for efficiency and priority as a customer look somewhere else. I'll put it in an example.. if you walk in and order one thing and there's a group behind you that orders three of the same thing, they'll make that order first because it's more convenient for them to not have to keep washing their blender.. You can imagine the wait time on a busy day when they keep bundling duplicate orders.. screw the customer that ordered first.. waited almost 30 min for a stupid smoothie. And you tip before you get to experience this unorganized disaster. read more

Service was okay. We were greeted upon arrival and the staff accommodated my request to split a regular sized smoothie in two child cup sizes. My son loves the "Island Green" but won't consume the regular size so we just split one size. Other than that service was speedy and accurate. read more

Marissa and Desie service, kindness, professionalism is top notch. These woman are an example of great service. Keep up the good work! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Winston Salem, North Carolina

Love the ease of placing an order through the app and having it ready when I get there. They do a really great job at enforcing social distancing and require customers to wear masks. read more

If I could give them no stars I would, we were told they were closing early due to being short staffed, while the girl sat there playing on her phone. NOTE the door was open and the only sign on the door said to be patient because of them not being fully staffed- there was no one else inside, we were ignored for 5 minutes. I asked if she was the manager on staff and she said she was for the moment... and proceeded to say the manager was aware of what she was doing... AKA knew her employee was on her phone instead of helping customers. AWFUL service, shame on whoever runs that location. read more

This location is a disaster. The employees are all miserable and nobody even looks up to make eye contact. Mobil order location is on a table, not where signs are. Nobody is calling names, so every person waiting is putting their hands all over other people's orders. Will try the new Clemmons location but won't be back to this one again. read more

Service is terrible and walked in around 7:15am which they open at 7am and was denied service do to the worker too busy changing the menu prices read more

Hummus wrap fans will not be disappointed here!! I go here just for their hummus wraps...and sometimes for the smoothies lol If you are a hardcore steak or burger person, you may not respect it because it's a hummus wrap but THIS hummus wrap will make you put some respek on its name bc it's sooo filling and satisfying All jokes aside, the hummus, smashed avocado, pepper jack cheese, kale & spinach blend, rice, black beans, pickled red onions, tomatoes & lite ranch all compliment each other very well. I give it two thumbs up. Definitely worth checking out :) *Here's a tip: download the Tropical Smoothie app to place your order there so you can skip the line. Walk in & walk out. read more

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We visited one of these in Greenville, SC and liked it so much we were thrilled to learn that they had one in Winston. The Veggie Hummus Wrap is amazing! All 3 of the smoothies we had were also delicious! Updated: This location has the worst service I may have ever experienced! Love the food and smoothies, but they need serious help with their staff and training!! Giving 3 star because they do have good food, but it is SLOW!! And the last visit was mind blowing HORRIBLE customer service. read more

Someone needs to step in and help this place. I came in for the first time in over a year and will probably not come back for a few more. I'm not sure if the AC was broken or they just didn't have it turned on but it was uncomfortably warm in there. The staff showed no customer service skills and looked annoyed to even be talking to someone. I made the mistake in looking up and saw atleast 10 ceiling tiles discolored from water damage spread out across the ceiling. The vents were covered in black dust and the ceiling tiles around it were also covered in black dust. 2 tiles were actually missing. The trashcan was over flowing, the floors were filthy, and there was a ladder lend up against the wall in the dining area. The whole place just felt gross. The only reason I gave this review 2 stars is because the smoothie was good. read more

The workers have zero customer service training, they act as though you are not there and an inconvenience. The organization is terrible, there is no name call system or any to go/online order system. It is messy and my smoothie was lost in all the orders they had, and after people who ordered after me starting getting their smoothies, i asked about mine and was met with attitude. Once it was made, the worker shoved the smoothie close to my face tipped over on its side. Overall, the service is shocking. read more

These people are not the friendliest people around. I didn't come to make friends. They are respectful and effecient and accomodating. I ordered the Acai smoothie with pomegranate, raspberry, strawberry, ice, and craberry juice instead of water. 24 ounces for close to $6.00 is a good deal to me. Water makes it less sweet. I used to live in Chicago for a short while and the young lady , Geneve is from Chicago so I get it however people expect friendlier service and they have a right to get it. I have never eaten here but I probably will one day. read more

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This place is so slow. Don't come here if you are in a hurry. Waited 20 minutes in an empty store for one wrap just for the guy to give me the wrong order. Should have asked for my money back. read more

Kudos to Tropical Smoothie Cafe for using real ingredients in their smoothies! This is a definite must-have for me. I can't stand going somewhere for a smoothie and have a blended smoothie full of additives and concentrate juices. They're always full of added sugars and hidden ingredients. I placed my order over the phone because I had to cut my lunch break short today. The lady on the phone took my order and was very polite. My order was totally ready by the time I got there, with the exception of my smoothie, which they made fresh. I got the Thai Chicken Salad, and the Island Detox Smoothie. The smoothie had fresh kale, spinach, mango, pineapple, banana and ginger. Nutritionally speaking, this is one of the best options if you're looking for less calories and sugar. Although the young lady making my smoothie told me that you can get any of them made with splenda or honey to lower the sugar count. The Island Detox was perfectly tart and smooth. I love the texture that the crushed ice gives it. You can also add supplements to your smoothie for added protein or nutrients. I will definitely try the probiotics, fat burner, and immunity booster. My chicken salad was also great. For all of those complaining about pricing and portion sizes, American standards of portions at restaurants are typically skewed. I thought the portion was just right. As for the prices, they are a little steep, but you get fresh ingredients, made to order. I find no room for complaint with this place. I'm sure you would have to wait for your food during peak hours, but I had no trouble today. I will definitely be back!! read more

Tropical Smoothie Cafe - Enjoying my Detox Island Green smoothie at work! - Juice Bars & Smoothies Near Me - Winston Salem, North Carolina

I have visited this establishment several times. I have not once been acknowledged or spoken to when I enter the shop. If the workers are busy making smoothies they wait until they are completely done making the smoothies until they come to the register and say may I help you. That is it. There is never a manager around to speak with about it. I have worked in the public sector all my working life oh, and it seems that service from these young people it's getting worse and worse. I have just decided to stop patronizing this business, and have chosen to just go to the Juice Shop exclusively, where I am greeted enthusiastically as though they are happy to have my business. While I did enjoy the smoothies that I receive, it is not worth the service I receive. read more

I didn't get my sandwich I paid for and ended up waiting 45 mins for a smoothie. Only two employees here which is ridiculous.

Placed a online order and The store wasn't even open due to staffing issues...understandable it happens, but when called to ask if I still wanted my order no sorry for the inconvenienc...no offer to make it right. just met with attitude about if I wanted my money Or my order. Then called again to see how long it would take to get my refund and was met with more attitude like it was my fault. I will never visit this establishment again. read more

Stay away from this place. The staff is rude, not adequately taking precautions for preventing the spread of Covid-19. I ordered curbside delivery and sat there over 20 min. No one came out. I went in to see where my order was. The room was full of people waiting, no masks, no gloves not even the staff. My order was randomly siting on a table. No one seemed to care at all where my order was. I'm very disappointed with this place. No more business from me or my family. read more

As much as I come here I should rate this 5 stars out of preference. But as much as they have continually improved it, the food would make it a 4 if I factored it in. But I will factor that out of my review score total instead and make this review based on the smoothies which I think you should come for anyway. So with that said I will get the food out of the way first and say that it is a 3 out of 5. It has good enough flavor. But it really doesn't always taste the freshest nor is it anywhere near affordable enough for what you get. It's a shame really because the smoothies are amazing. Now as for the smoothies, definite 5 stars. They huge, don't have fillers like ice, use fruit instead of juice, and still right at $5. There are options that have different types of proteins, including whey protein. (Not sure about the whey brand though) They have an app you can use, either to pay or order with. I do have it for easy payment. (You earn rewards) However, it has been bad at ordering ahead. Last time it didn't send them the name of the smoothie I ordered. It only took them a second to whip out the smoothie but none-the-less I think I'll call if I want to order in advance. I've had good/less so good experiences with the employees in the past, but that seems fixed now. It's rare to have anyone that bad in the last few months. And usually it's a trainee with someone else who can fix it. read more

The quality of my order was good, but the service was pretty below par. I had never been to Tropical Smoothie Cafe and when I went up to the counter to order, the girl just stood there and looked at me. After I ordered she told me my total and that was the extent of our interaction. The man making the smoothies was friendly and the smoothie was good so that is my 3 stars. Better counter service would get 5 stars! read more

Smoothies, sandwiches, salads, and wraps. Don't come here because it is healthy or because they list all their nutritional info, come here because it is tasty. Super big portions in the smoothies and reasonably priced $5-6 for what is essentially a tasty meal. The sandwiches are phenomenal as well and you can do half sandwich and a smoothie. Tip: smoothies are cheaper between 3-5pm read more

I love when I can go into an establishment & get the exact same thing at every location. My smoothie was great, exactly what I expected but the service wasn't so great. I give 3 because I wanted to get another smoothie & the girl says, " You know you have to pay for it right?" I was so puzzled, why would I order something thinking I wouldn't have to pay. I was so confused. She said people order & don't expect to pay. I totally don't believe that, {{since I had just paid for my first order}}. She was too busy on her phone. Younger workers are the worse with this. & when she made my second order that I added on, she appeared to have a attitude. read more

Horrible experience! This place does not know how to treat loyal customers. Recently went in and ordered 2 flatbread sandwiches and 2 smoothies, JENNA (Genevieve) was very rude at this point. She had an attitude and was snobby. To our surprise when we got home, the order was wrong! It was also made very poorly. Half of bacon on one flatbread. Skimpy on the ingredients. One of the flat bread had tomato and lettuce when we specified not to because of a known food allergy. When we got there the same woman JENNA (Genevieve) ignored us then told us to wait. We stood there and she continued to find tasks to do including helping other people. Had I not noticed the sandwich was made wrong this could have been a bad allergic reaction and complete fault on the store and employee makings the food. Finally she addressed us and was rude didn't apologize for making the sandwich wrong (even though we knew she did it on purpose cause she got smart and was having a attitude tossing things around while making the sandwich). Long story short we asked for a manager and name of employee and another worker kicked us out the store for harassment. She then said she was the owners daughter and we had to leave or she would call the police. We were not yelling, cussing, threatening all we did was bring back an item that was made incorrectly and asked for a refund! We stood our ground and waited for the cops to come, they were shocked that the store would call them for such a stupid reason and they wouldn't just give us our money back. Cops were completely on our side and they waited with us until the owner came to give us a refund. Apparently no one in the store knows how to give a refund and they refused to call to get instructions. The owner seemed irritated that such a small situation amounted to squad cars being in front of her business. This situation was completely racist, as we are people of color in the south. I'm glad that the end result was us getting our refund as we requested. We come here 4 times a week at least and they truly lost valuable business. Before the manager came one of the employees said "oh your the best customer ever " in a sarcastic voice. This place has horrible customer service. Several reviews show this. They are going down the drain because of employees who are racist and cannot make orders right. Will never come back and will share my experience with everyone. Better off going to JUICE SHOP on Stratford road. They have a 4/5 stars on yelp. There are also a couple ratings on here that's skewed. I noticed Kathy created a profile to only rate the smoothie cafe in winston and downtown. She never yelped again after that. I wonder what the true rating would be without those phony ratings! read more

This is a great place to come for a smoothie even though it's a chain they seem to have a rotating menu and use variety of different fruits and vegetables. They also have a food menu in a matter how many times I've tried it I've never liked it so I stick to the smoothies. The avocalda is my favorite hands-down. When I lived closer to them I got the refillable cup so that I could save money and it was so big I couldn't even finish it. Definitely worth the money spent on the reusable cup. read more

They only get the 2 stars for the smoothies. The food is very tasteless and nasty. This location is new and I can't imagine it staying open for long. I've been there 3 times or so and it's always very slow. The staff is rude and I think the girl wo is the manager is even worse. It's very expensive for what you get. Smoothies are good, but the personalities of the staff will make you not want to come back. Most of the time they all hid in the back and had NO ONE up front for 5-10 minute stretches at a time. read more

Forgot half my order, had to drive back to get it and then had an attitude with me like it was my fault I forgot it.

Seems like every time i go, they change their hours. Last week i showed up at 8:15, they closed at 8. Now today i show up at 7:30, they closed at 7. You'd think since it's getting warmer and we have more daylight, they'd be open longer, compared to when there were open until 9 in the dead of winter. read more

The woman working today around 1:30 was awful. She looked like my friend and I were bothering her by taking our orders. Let's hope the food is good and can make up for the lack of customer service. read more