Negative experience. It was my first and last time buying at this particular location. The guy who made my order didn't blend smoothie well enough and there were chunks of ice. On top of that, he forgot to add probiotic to my order, even though I paid for it. Flatbread I've ordered was smaller than usual and tasted bad (looked not very appetizing): pesto sauce seems to have been from grocery store with a very sour old taste and looked like it was not pesto sauce that Tropical Smoothie Cafe usually is using for its Pesto Chicken flatbread. Chicken also tasted not its best. Person working there didn't greet or say good bye, like it usually is at other Tropical Smoothie Cafe locations. Based on what others say, it looks like this location's quality of food and service went downhill after change of ownership. read more

Walked in & waited a bit for someone to come to the front - had to walk back to trigger the door bell. Went in for fan fest from 3/9 - 3/15 as advertised by tropical smoothie apparently this location doesn't participate which is weird? Lady didn't even look further & charged me for both a smoothie & food. Weird this location wouldn't participate in a franchise promotion? Then looked at the rest of the bad reviews & realized why. read more

Tropical Smoothie Cafe - Tropical smoothie location that does not participate in tropical smoothie franchise promotions - Sandwiches Near Me - Winchester, Virginia

I used to LOVE tropical smoothie but it's just not the same anymore. It's clean enough inside but the ambiance is a little tired, there's no music, there's nothing "tropical" about it. The one and only person working today was pleasant and got our order made quickly. $26 for two wraps and 1 smoothie isn't outrageous with today's prices but these wraps were just so tiny and sad looking, and neither of us got our side with the meal. Maybe their menu has changed but it used to come with chips or a side. I'm stuck between 3 and 4 stars because nothing was wrong with our food, it just wasn't 4 star food either lol. I'll eat here again when I'm craving the buffalo chicken wrap but I can't say I'd go out of my way for it. read more

Spent over $10 on a açaí bowl that was freezer burnt. I asked to swap it out for a smoothie or get a refund. I was denied both. He then called his buddy that works at the subways next to them. And then they teamed up and got super ignorant and rude with me. These foreigners need to go I wish I could give them 0 stars. Steer clear of these jerks read more

I tried to enjoy the smoothie with chunks of ice after worker was rude and said they would not remake my smoothie or issue a refund, it is completely unacceptable to not comply with customers request. I requested less ice and worker deliberately put extra ice with chunks not blended. I asked her to remake it and she said no which is completely unacceptable. I asked for a refund and she said no which was completely unacceptable. The professionalism in this specific establishment needs to be addressed. This specific location is owned by foreigners and they do not adhere to customers request properly and are extremely confrontational. read more

Tropical Smoothie Cafe - Chunks of ice deliberately blended in my smoothie after I requested less ice. - Sandwiches Near Me - Winchester, Virginia

Has to be new management. Smoothies were not consistent and weak. Chia bowls were HALF full...for $10.99 I would expect more than 10 bites. Trash. Won't return to this location. read more

Has this changed hands? Haven't been here in awhile but the two Indian gentleman working were NOT friendly, the smoothie was meh

Absolutely horrible service. We ordered 3 separate smoothies all of different types and they all came out disgusting, no taste and watery. Afterwards we tried to speak to the workers about this issue, who got their boss and proceeded to get in an argument with us, call the 3 of us and other customers around us having the same issues LIARS, and REFUSE to give refunds or to remake the smoothies better. - After asking for a receipt we got told no, you cannot have one. - After asking the worker and the manager to contact the owner, we got a "he doesn't answer our phone calls" and a scribbled down phone number which got no answer. - Before we walked out, after simply asking the manager to do better, he said and I quote "I don't care about them, see orders just keep coming in" (as a mobile order came in.) If I could rate this a ZERO star I could all day. This was an absolutely terrible experience and I urge anyone to stay away from this location. read more

The quality of food and smoothies made at this specific location is by far the worst of any Tropical Smoothie I've been to. I've been here 3 times over the past year and I won't be eating there again until someone tells me they had a good smoothie or sandwich. It's a shame because it's such a nice establishment and great way to get healthy food, but the quality is just terrible. The workers clearly don't know how to make their products. read more

Can't get the orders right. Forgot the corn. How hard is it to verify an order with the receipt? Minimum wage is too much for them...

Depending on which employee is working, determines your experience at this location. Sometimes I get the smoothie I ordered, but mostly it's more of a slushy. Way more ice than anything else. There was a blonde, short and skinny girl, employee in a few weeks ago, who actually made fun of me, because I messed up my app order. When I apologized to the boy making the smoothie, she went to the back (which is not soundproof) and mockingly repeated my apology. I needed to use the restroom while in and waiting for an order my daughter placed, last week. I held it and waited to get home. The photos can't truly show how neglected it was. The app, now that I've figured out how to request no added sugar, is easy enough. You'll definitely spend significantly more, trying to earn points, than you'll ever receive in discounts. But, when it works, it's a nice way to make sure your order is ready when it's convenient for you to pick it up. For the price and the hassles, I can't recommend this place. It's good, if you don't need good. I hope this helps someone else. read more

Tropical Smoothie Cafe - Bathroom Market Street location - Sandwiches Near Me - Winchester, Virginia

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Not that long ago, I ordered ONE kiwi quencher, from this location , ONE. I had to show the worker the text of the order my brother wanted. The text message said "ONE kiwi quencher". So I told the worker and even SHOWED the worker my order. The lady who makes the smoothies comes out with 2 kiwi quenchers. 1 big one and 1 small one. So I told the lady that I only ordered one. So the lady that made the smoothies told the lady that took my order and she told her that she saw on my phone that it said "two" but the text message said "kiwi quencher" . "kiwi quencher" MEANING it's SINGULAR. I not only told her, but I SHOWED HER. I then just left with the 2 kiwi quenchers because I knew they weren't going to give me a refund. I've heard lots of bad reviews from this specific location and the subway that's next door. The people who took my order are the owners of the tropical smoothie and the subway next door. Also the small kiwi quencher tasted really weird. I do not recommend tropical smoothie from THIS location "152 Market St" or the subway next door. read more

I've been here twice...first time for a smoothie, which was good. The second time I visited I ordered a smoothie, a sandwich and a bowl. Again the smoothie was good but the food was awful. I ordered the hummus veggie bowl...menu description is as follows: Hummus, smashed avocado, pepper jack cheese, a romaine, kale and spinach blend, rice, black beans, pickled red onions, tomatoes and lite ranch. Sounds good right? Well mine was mostly shredded iceberg lettuce, no hummus, no avocado, no kale, no spinach, no tomatoes, and about 6 dried up looking black beans. How do you serve something with hummus in the name and not include hummus?!? The quality reminded me of the salad bowls at Sheetz, but not really even that good. I'm not one to throw out food, but I couldn't even eat it. Also tried to use the 20% off coupon we got here on Yelp, but she took 2 cents off our order instead of applying the 20% discount. Not sure how you mess that up. Two stars just because the smoothies are decent. read more

I could not have had a better experience at this tropical smoothie! Their staff is INCREDIBLE. I brought in a group 10 and they were so helpful and kind and never rushed us! They even got all our food out to us in less than 10 minutes! It was incredible! And the food was great and no mistakes! I had an island quesadilla which was different than what I was expecting but good! I also had a pomegranate smoothie that was SO good. If you're in this area, go give this place some love!! The staff is great and the food is amazing to boot! read more

I work on the road, it's very difficult for me to find good tasting food that's quick and easy. I go here at least 3-4 times a week and will continue to do so! Great service, much better than a ton of tropical smoothies I've been to! read more

Tropical Smoothie Cafe is a good place to get a smoothie with your friends and family. They have variable of different smoothies. Sunset sunrise is probably their best. I don't have much to say about there food but I've had like one thing the menu that was pretty good. I think it was called the Cesar wrap. I recommend going here. read more

Been to Tropical smoothie cafe couple times and always had good experience.Today though was pretty upsetting because the lady just assumed that I want a big kids meal for my small kids.I said its kids meal.I didnt know there are 2 sizes for it and she just rang the most expensive for the kids.Normally they will ask.Should I be more specific?probably.But,I don't order kids meal at this place all the time.I dont want to fuss about it because the staff wasn't really friendly.Lesson learned though. read more

My children and I love this restaurant chain, but this location is consistently disappointing. It seems every time we come they are out of supplies. This has included bottled water and forks, which should be standard staples kept well stocked. The smoothies are often not mixed well and the food is not prepared as well as we have enjoyed at other locations. It's a shame, because we love to shop in the Winchester area, but will drive all the way to Martinsburg after for lunch because their location is consistently well stocked, with great food and service. The service in Winchester is subpar. The typical response I have received from workers when told they are out of supplies is a laugh. The food and smoothies are not cheap, and I expect better service and food quality. read more

Stopped here frequently when I worked for another retail establishment in the same shopping plaza. The food is all made to order. The smoothies are about all I can eat. That is because of surgery cannot consume solid foods. So what otherwise is a boring diet, they offer such an amazing variety of tasty and healthy smoothies that this is my go to place locally and whenever I travel. read more

I've eaten at Tropical Smoothies before, but was a long time ago. I popped in to get something quick for dinner. I went inside because the drive through was 5 cars deep and not moving. I looked over the menu - everything was Chicken. I ask if they had anything besides chicken. She said "No, that's all we serve". NOPE - walked right out and into pizza shop beside them. read more

This place is great. The owner is an awesome guy, he gets out there and actually works with his employees - something most in a leadership roll would not do and a lot don't know how to do what their employees do. He catered a lunch for my office today and it was really awesome. Smoothies, wraps, sandwiches and chips... lots of variety and everything was labeled in one way or another so you knew what you were getting. Everything was very good. Keep up the good work!! read more

My daughter and I came in today, 11/5/2018, 2:00ish, and the two girls that were working were so sweet and helpful. My daughter is 5 and didn't know what she would like and they were patient with her and even drew a little butterfly on her cup. There's a Tropical Smoothie closer to my house but their customer service makes the extra few minute drive worth it. read more

This, and the other Tropical Smoothie Cafe on the other side of Winchester are owned by a very cool husband/wife. When they first opened, I sat there and talked with the owner for hours and hours about how he got to where he was opening up his franchise. Everytime I went in, he'd always greet me and ensured I'd always get the best service. When they are both there, the service is impeccable -- food (while basic) always came out fresh, and no one could touch the uncanny taste of the smoothies. While they were working on opening the other TSC in Winchester, they brought in an energetic college grad to run this TSC -- unfortunately, while business may still be good for them, it's hard for me to go back. The guy was so pampas to both myself and my wife, that I'm not sure it's worth my time and effort to head back, not to mention the way he treated employees in front of us. read more

So I've always liked this company. The smoothies are top notch and have always been really delicious and make me feel healthy lol. Getting food here I was unsure of how good it would be. But the wraps and interesting choices they provide are really good. This time I had a Thai chicken wrap and it was really good. Not dried out and the sauce in it was super delicious. I also tried a chicken bacon ranch sandwich which of course you can never go wrong with ;) we tried mocha chocolate cappuccino flavored smoothie and the island green one. Which is a go to for me. You get healthy and fruity on one side and that coffee and sweet on the other. All in all really good. This location is kinda in the middle of nowhere but service was pretty fast cuz of the lack of customers lol. Little cold inside but not uncomfortably. They had a high chair for my daughter and a clean building. Good food and service. That's what I like. read more

Excellent customer service, great smoothies, and I enjoy the flatbread sandwiches. Location right off the highway.

Fast service and pretty good food. Only complaint is they go too heavy on the raw onions and they run out of ingredients for smoothies sometimes. I eat here on a regular basis and enjoy it every time. read more

I love this place. The food is always good. The smoothies are awesome. The staff is usually kind. The prices are a little high but the food is worth it. read more

I have been to this location 3 times in the past week. Just discovered this location. I love the detox Island green smoothie w/B12. The staff is friendly and always fast. They bring the order over to me each time. The restaurant is spotless as the girls are very busy keeping it clean. read more

Sometimes they're great sometimes not so great... I usually come in during breakfast but sometimes at night and consistency is my only complaint but its a big one... the same smoothie tastes different from trip to trip and theres been a few times I've been there at night only to find nobody at the counter and some young teen agers texting in the back... Breakfast is a highpoint, as their wraps are great and a great alternative to a fatty breakfast at McDonalds or another fast food joint. read more

The service and food are always outstanding. Even when it's busy, the wait for food is typically less than 5 minutes.

Really good, fresh food. This place is constantly busy, which is an indication of the quality if the food. Staff is super friendly and attentive. Weekly smoothie specials is a plus. read more

Stopped in on a long road trip looking for something good and quick. The mojo flatbread wrap was spicy and delicious and the pomegranate smoothie was yummy for the trip down the road. My husband and two teens all gave thumbs up to this little gem. The cafe was very clean and nicely decorated and stocked and clean bathrooms. read more

Nice little place with great smoothies and other items as well. I will usually go on Sundays and buy two wraps in order to take one to work the next day as they are good cold as well as hot. read more