Food is Amazing one of my favorites I recommend this place for anybody on a healthy journey and like good food

I don't normally write reviews. However, this place was so disappointing that I have to express my opinion. 10 people dressed as employees behind the counter, one working. Do you think you'll get a smile from anybody in the place, no!!! Seemed that nobody wanted to be there and if you tried to talk to somebody, they were cold as ice. Service is horrible, the drinks were horrible, I will never step foot in this place again. Shame!!!! read more

Finally someone got it right there food is very good and fresh I especially like the spinach feta & pesto wrap it taste very good and it's nutritional. And the smoothies are all natural no sugar added just like I make at home. read more

I wish I had a tropical smoothie in my living room. I love the sunrise sunset add kiwi. Now I will say at this location the speaker is very low for it to be so close the telegraph road. I can barely hear the workers. Also they need to be a little bit more friendly and inviting. There is never a smiling face and/or a hello. Just great smoothies! read more

Went through the drive through and ordered a hummus veggie wrap, minus cheese, minus ranch. Paid, got my receipt and it said Baja Chicken Wrap. I knock on the window immediately and say this isn't what I ordered, I ordered the hummus veggie wrap, he says oh it's okay they're the same price and I say that doesn't matter I just don't want chicken (I want what I ordered). He hands me a bag and I ask "oh, was it just I rung up wrong?" He says yes. I pull up, check and it's the Baja Chicken Wrap. I go inside and say it's wrong, I just want a hummus veggie wrap with no cheese and no ranch. He tells the crew I want a hummus veggie wrap with no cheese and no veggies. He turns and asks if that's right, I say no.. no cheese no ranch. I wait. Several minutes go buy and the girl asks the drive through guy what I ordered again. He tells her, comes up to me and asks "hummus veggie with no cheese and no ranch, right?" I say yes.... At this point I'm very irritated. They finally hand me my wrap and it has about 3 beans, 2 shreds of onion and a couple tomatoes. Barely any hummus. This isn't the first time they've messed up this bad. Just don't go here. read more

Tropical Smoothie Cafe - Saddest wrap I've ever seen. - Juice Bars & Smoothies Near Me - Taylor, Michigan

How desperate does one have to be to sit in line for 30 minutes for a smoothie as only one employee tries to fill orders. Sad. February 29th at 8-8:30 while you sit behind only 4 cars. read more

Ok! I'll start off by saying I have only been to this establishment in Taylor maybe 5 times in the past year, every time I get the Cesar green wrap, every time the parmesan crisps taste like wax. today I asked for fresh ones and the guy who took my order said "Mam you always say this when you order" WAIT WHAT? Dude last time I ordered this from this location you didn't even have parmesan crisp's.. also they had 3 kinds of chips and that was it. he was very short but somewhat polite at the same time. seemed very unhappy that he works there. Sir if you see this I'll pray you find a job that owners don't put their employees in situations as you are in. I assure you I'm not the only one who has a problem with your wax tasting crisps! also a nicely toasted soft tortilla would be nice as well! Thanks! read more

Tropical Smoothie Cafe - It's so dried out it's actually cracking lol like come on! This is cost to much money as is! - Juice Bars & Smoothies Near Me - Taylor, Michigan

I absolutely love tropical smoothie in fact I've been wanting to open one for the last 5 years. I was excited to go to this location because to my understanding this is supposed to be one of the number one locations in the country because they were the first to have a drive-thru. I've never received service this poor. Supposedly the manager / owner's name is Aaron. He was so incredibly abrasive that I was waiting for Ashton Kutcher to jump out with the camera and tell me I was being punked. It was like a bad sketch from In living color or one of the real housewife shows. I wish I had recorded it because it was actually unbelievable. So very unprofessional and indignant. He thought I was asking him to bring my food to my car because I had to wait for my phone to recharge so I can scan my order. He probably told me to get in line again which I was just waiting for my phone to recharge and let me know I ain't coming out there to bring you nothing this ain't Sonic. It was absolutely ridiculous and not representative of what tropical smoothie has historically been. Hoping this isn't the owner acting like this. Refuse to give a number for corporate. Told employees not to talk to me. I've never seen anything like it. This was almost a reverse Karen I really wish I had my camera rolling. Forget the drive through - just drive on past and go to the next closest tropical smoothie. When Tabitha Brown said. "You have a nice day but if you can't don't you dare go messing up nobody else's , They didn't get the memo!" Geesh! read more

This place is awesome... staff is wonderful and friendly... I got a pomegranate plunge and Chipotle Chicken Club and the food was wonderful... I recommend this place... might be coming a lot more :) read more

Service is dreadfully slow. Don't bother ordering on line. I went in to pick up my on line order and waited another 20 minutes for a sandwich that they never made. I asked about it 3 time and was told I'd just have to wait. Finally I asked for a refund and was told I'd have to wait 48 hours. My drinks were watered down and they never offered to remake them or apologize for the confusion. Still waiting on my refund. read more

They mess up the order all the time and every time the manager Savannah has a rude and horrible disposition and she allows the other staff to be very rude and disrespectful! Shining light, young black guy, don't know his name, awesome customer service! Make sure Savannah is not working when you stop in! read more

We were the last customer of the day even though they were supposed to close at 9. Our sandwiches were made incorrectly as they did not taste the way they usually do. We asked them to make it over even though they said they were made correctly. The second time everything turned out right. Any attitudes? A little but they handled it well. Some people just have bad moments. We were having ours today!! Such is life. read more

I live two blocks from this location and will never return. I place an online order yesterday. I placed the order in time for me to pick it up and make a 6:30pm appointment. I walked into the store and stood by the online order pick for 10 minutes without being acknowledged. I noticed a smoothie sitting and I looked it had my name on it. I asked about my salad and was told the food marker is allergic to shrimp and my salad was not made. I had to go to make my appointment so I got the smoothie and canceled the salad. Today I am having a busy day so I got to the app and order a delivery order. I complete my shrimp wrap, shrimp salad and smoothie order after waiting 40 minutes I get a call from DoorDash saying the store is out of shrimp do I want chicken. Well unfortunately I don't eat chicken so I said no I will just take the smoothie. The DoorDash guy text me he couldn't change the order and I had to go back to the Tropical Smoothie app. I got back to app only to get a message to call the store. I call the store only to be passed around. I asked for the phone number to the General or District Manager only to be told they don't have it TheIr customer service is poor!!!! Never again will I return to the Taylor Tropical Smoothie I only given one star because I had to give a star to post! This store doesn't deserve the one star read more

This is by far the worst location ever. The customer service at this location is horrible. The manager that works mornings clearly hates his job and I do not recommend this location to anyone. I went inside to order a smoothie right before work and was told by the manager that I could have just ordered from the drive up. I was very confused because if i wanted to order from drive up, I would have ordered from drive up. I have never felt so unwelcomed in a place of business in my entire life. I hope this feedback gets back to his superiors. It was the manger on staff 4/19/23. I visited this location around 8:00am. read more

This place sucks they placed me on hold and never came back to the phone. When I hung up and called back they were sending calls to voicemail read more

Ive come here almost evertoday and when I say excellent service omg like smoothies always slap and Javon is so swwet the boy with colored hair is always so helpful and make my smoothies top tier every time!!!! read more

Made our smoothies incorrectly- we ordered two Triple Berry Oats and they had zero flavor.. they clearly forgot to add Splenda. We walked inside and politely asked that they add it into our smoothies, and the person (who I'm assuming is the manager) immediately barked back at us "We can't take those back and add anything, it's against sanitation. I can give you a cup with Splenda in it". I'm not sure if he must have thought we just happened to be asking for extra, but they MADE THEM WRONG IN THE FIRST PLACE so we were trying to correct their error instead of asking that they make us new ones. They gave us the cup of Splenda and proceeded to talk to each other about how rude people in Michigan are. I almost lost my cool and told him off, but decided he wasn't worth my energy. That guy was obviously having a bad day and decided to take it out on his customers. He shouldn't work in that industry and hopefully upper management takes note of him driving away business. Will be avoiding this location like the plague. read more

Haven't even got the food yet. Took us a solid 30 minutes of waiting in the drive thru just to get to the front now. Still waiting. As I speak I need to be at work by 10 and I set out at 8. It's now 9. Good thing I left out early. ‍ read more

Kind workers but obscenely long wait times, especially compared to other TSC locations. Even after writing management about ridiculously long wait times and getting an excuse of low staff, there still hasn't been any improvement in wait times after so many months. You'd be better off going out of your way to the Dearborn location as I do on my commute . You would spend far less time driving that far out of the way. 30min for a smoothie? No thank you. read more

BUGS!! This place is filthy! Note the bug I found as I was eating my turkey sandwich. Placed the order online, arrived 5 mins after it was to be ready and still had to wait. One girl was dressed like she horribly inappropriately and was on the phone with her friend as she was taking a customers order. I believe I saw four employees and only one was attempting to work. Filthy and discussing both the establishment and it's employees. You couldn't pay me to set foot in this place again! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Taylor, Michigan

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So. Slow. I can't even believe how slow the drive thru is. I mean there were only two cars in front of me and it took me almost 20 minutes to get a smoothie. read more

Well... the line to the drive through was long with just 1 person ahead of me placing their order. It took about a total of 15 minutes from start to finish. I mean it is a drive-through that makes smoothies so being considerate is kind of something to think about. I got the chia-banana smoothie (which is not listed on the menu because it was supposed to be limited time only. But some franchises chose to continue selling it). You get a choice of strawberry, peach or peanut butter to add into the smoothie. I went with peanut butter. Also, their smoothies consist of added sugar sometimes so I like to ask for no sugar! read more

Tropical Smoothie Cafe - Chia-banana with peanut butter and no sugar - Juice Bars & Smoothies Near Me - Taylor, Michigan

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When I pulled up this morning I thought for sure the place was deserted. The parking lot was covered in trash and debris. It looked HORRIBLE. My friend said it is just as bad inside. How hard is it to sweep up a parking lot?? read more

This location is the worst for smoothies. Many locations have their good and bad days of the taste quality, but this location is always bad. They cannot possibly go by the directions on how to make the smoothies because every time it tastes like water. All of their smoothies are like water. I mean every single time. Water no flavor. I worked in the area for two years and sometimes stop at this location quickly instead of driving 15 minutes to another location. My advice, take the drive to another location. read more

Tropical Smoothie Cafe - 7 dollar water - Juice Bars & Smoothies Near Me - Taylor, Michigan

I've been to multiple TSC locations. This is by FAAAAR the absolute slowest. I never spend less than 15-20 minutes in the drive through so I ordered ahead of time using the phone app. When I showed up they hadn't even started my smoothies. Then I stood there for another 25 minutes waiting while the next 5 orders were made and given out. A group of teenagers ran through the front door and started asking everyone for cash only donations they seemed to be pocketing. I would have left except the app. precharges your debit card when you place the order. Everyone working there always seems extremely angry, actually arguing with each other at times. I wouldn't say their rude to customers they just look like they hate each other and hate being there. Like your order has annoyed them. I've been here a handful of times now. I order the same thing every time and it's yet to taste the same. I never know what I'm going to get. Also.... one of the 5 start reviews is CLEARLY people they know. They've reviewed one place ever and it happens to be Taylor TSC to say how plesent everyone working there is and how much they loooove the Taylor location. read more

Yes the drive through is very slow so I reccomend going inside to place an order. But I feel the staff is always friendly and if a mistake is made they fix it pretty fast. It's a great place to go for a smoothie or some food. read more

This place is a total joke. This is the most unsanitary place I have ever seen. The bathroom are disgusting. Urine all over toilet seats. Toilet paper and paper towels on the floor. Garbage cans full. Do they ever clean this nasty dump.? The whole building is rundown. The owner clearly doesnt care about the appearance of this place. If they can't clean the bathroom can you imagine the rest of the store? I've watched them make a smoothie without even washing their hands and they don' t use gloves when they make them. The place is a walking Covid -19 cesspool of germs. STAY AWAY!!!!!! You never get what you ordered. They are always saying they are out of promotional products. So why have the promotion? Don't add anything like vitamins or energizers to your smoothie. You can't taste these items so you don't know if they actually put them in the smoothie. But they did charge you for it to boost their profit. If the smoothie does'nt blend properly they add more water. Not juice. Who pays those kind of prices for frozen tasteless water? read more

Last time I had a bad experience due to my smoothie being chunky but today they Aced it. My smoothie was great and the Thai salad was good too. read more

This is a great hotspot but the customer service is horrible we had two occasions now where we had problems with the cups with the Styrofoam breaking off internally and I've called the number on the website to call the location back and nobody answers and you're forced to leave a voicemail read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Taylor, Michigan

Smoothies are good but the service is awful. Horrible attitudes and the manager is rude. Every time I go in and order a sandwich, the girl taking the order is rude and has to ask whether they can make it or not. I don't know if they don't always have sandwiches or if they're just lazy, but either way they could be friendlier and not act like a customer ordering an item off the menu is inconveniencing them. read more

I just went to the drive-thru. I paid $6 for a mocha smoothie with a HOLE IN THE BOTTOM OF THE CUP. THEY PLUGGED THE HOLE WITH A CHILDS PLASTIC RING, AND MY ENTIRE WORK UNIFORM IS STAINED, AS I THOUGHT SOMETHING WAS STUCK TO THE BOTTOM OF THE CUP! Seriously, this is how you handle a situation like this? I was there at 12:50 pm today. This appears to me to be direction from the top not to lose money in stock. Not to mention, this is not food safe, and will be reported to the State Health Department. read more

They didn't give me my discount for my cup. I paid the 5 dollars for the mug I guess for nothing.

The food is never bad but this location is by far the slowest drive through I have ever been to and get angry with myself for constantly hoping for better. As I'm writing this I'm hitting the 30 minute mark in a drive through and this is not the first time. Update it's now 44 minutes and I have my smoothies, they forgot my kids quesadilla. read more

Didn't realize this location had such bad reviews. I've been to other TSC locations and I'm happy this one is 5 minutes from my house. Usually go after work so after 9 pm and the drive thru is sometimes busy, but I've never had over a 15 minute wait. It's usually closer to 5 minutes. Smoothies take longer to prepare as they're not pre-made. The staff has always been very nice and patient. I always get the same thing and it's been very consistent. read more

Stephanie, the Manager, told us at 9:02 that we can't get our smoothies because they are closed.. After we waited in line for 30 minutes. Then she came up with another excuse that the blenders were broken. Terrible service. Terrible establishment. read more

This is the worst tropical smoothie I have ever been to. The staff was unprofessional and unfriendly when I went in . I was making my order and the cashier was not paying attention to me and holding conversations in the background. To top it off my smoothie was incredibly lumpy and hard to sip through the straw , I won't be back. read more

The smoothies are awesome but don't go thru the drive thru you'll be waiting all day. I placed an order today (10-4-18) at 11:40 and left the drive thru without my smoothie at around 11:56 and there were still 2 cars ahead of me. In the time I was there only one person successfully got there order from the window. Even if you're in a rush just park and go in you'll be much happier. This is also the 2nd time this has happened to me ‍ read more

Tropical Smoothie Cafe is currently one of my favorite restaurants. I have gotten top quality and friendly service from the five locations that I visit regularly...except from this one. It's the only location I have visited that has a drive-through, so it's possible that that makes the difference? I avoid this location if I can, but a friend requested we meet there. I waited 19 minutes for my smoothie AFTER asking if I was ever going to get it!!! And had I not reminded the employee to not put Splenda in my order, it would have been inaccurate. Try not to visit this location if you possible. read more

I ordered through grub hub and when I got there to pick up my order the kid looked it up on the computer and told me it wasn't in there system. I told him I had ordered through yelp and grub hub and he continued to tell me it wasn't there. He wasn't willing to do anything else but look at the computer screen. I asked to speak with a manager and he said he was the manager. I even showed him the email confirmation with the reference number. After I left I called grub hub and they found my order. I told them I didn't want to get food from there any more because of the way It was handled and that I just wanted a refund. I then went to the one on Eureka and they were great there. They told me that the order wouldn't show up in there computer that it would be on the tablet. The manager should have known that and it makes me wonder why he didn't even touch a tablet or try to contact grub hub for me to figure it out. Like the second location had suggested he should have. read more

Great restaurant but the service is horrible, the wait time is ridiculous, I stopped at this location twice and each time it is over a 30 min wait for one smoothies. Last time I will visit this location. It's not worth the wait. read more