UPDATE: Grabbed a smoothie recently that was perfect. Perhaps I had been getting staff members that weren't following procedures. Very happy with my most recent smoothie. ORIGINAL: I love Tropical Smoothie...this location though can't seem to get it right. I don't normally submit negative reviews, but after multiple disappointing smoothies, I wanted to review. The smoothies here are just ok. They tend to taste a little lack luster...like maybe they are over iced, or not made with the same amounts of ingredients as other TSCs. You also have to sort of chew the smoothie because of ice chunks. I know the owners must be trying to fix this issue, because they have a sign by their blenders that is trying to help employees with what a wellblended smoothie should look like...I don't think it is working though. TSC on West Main produces well flavored consistent smoothies, if you have the choice, I would go there. read more

Today was so hot that I had a hard time deciding what to eat for dinner. I checked my apps and my emails looking for deals, and found that Tropical Smoothie Cafe had a free smoothie offer with a purchase. I had really enjoyed the Bahama Mama Bowl I had at the W. Main location, so I thought that would be a perfect meal on this hot day. I placed my order through the app and my food was ready when I arrived. The service was great as one of the workers came right over to assist when I came in. I had the Sunrise Sunset Smoothie with my Bahama Mama Bowl and everything tasted delicious. read more

Tropical Smoothie Cafe - Portage - BAHAMA MAMA BOWL - Juice Bars & Smoothies Near Me - Portage, Michigan

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The worst açaí bowl I've ever had. I asked if they granola came crushed as I've had it at a previous tropical cafe and it was why I wanted another one. She said yes and it did not come that way read more

Came in and ordered at the register. The store was clean and cool. The food is 10/10! read more

Tropical Smoothie Cafe - Portage - CARIBBEAN JERK CHICKEN, NEW JALAPEO CORN, and SUNRISE SUNSET - Juice Bars & Smoothies Near Me - Portage, Michigan

Nice place, I had a delicious detox green smoothie. My husband had a quesadilla that was just melting delicious. The service was fast even though they were very busy. read more

Just bad experience overall. Rushed and curt while they take your order just trying to say their script as fast as possible. People in line behind me got their order before me. Took forever for no reason, call my name for my smoothie, they make eye contact and as I reach my hand out to take it from them they put it down as far away from me as possible and walk away. read more

If you're looking for a lighter food affair then you've come to the right place. I love to stop here for a smoothie if I'm in the mood for a snack or a lil pick me up in the afternoon. It's also a great post workout stop. The smoothie option are never a disappointment but you can also make up your own recipe. The food here is also satisfying as well. I've tried many things on the menu and I haven't had anything I didn't like. All seem health-ish and full of flavor. If you use the app the payment is quick and easy too! I will continue to be a loyal customer here. read more

Tropical Smoothie Cafe - Portage - Tropical Chicken Salad Sandwich - Juice Bars & Smoothies Near Me - Portage, Michigan

I wanted to take a moment to give a shout out to the amazing all "female team" working today! The staff was able to complete orders in record time and made sure covid measures was met in the dining area. Although I was there for only a wink, they impressed me and my smoothie as always was delicious!!! read more

Extremely rude staff. After hanging up on me , they completely slaughtered my order. Then I called to leave a message (not able to reach a manager at the store), and no one ever called me back. read more

I ordered the Avocalada smoothie this evening. At some point drinking it, I felt something was stunk at the other end of the straw. I thought maybe it was some big chunk of less ground fruit or something, but it turned out to be a big chunk of plastic!!! It was big enough that I didn't swallow it. But what if someone got their smoothie with less noticeable uneatable pieces? What if there were this kind of pieces in mine right now? So I just put it down...unfortunately! read more

Tropical Smoothie Cafe - Portage - Juice Bars & Smoothies Near Me - Portage, Michigan

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I love Tropical Smoothie Cafe, but this location is not great at all! The service is very slow, even if you place an online order or not, and when you do get your smoothie, there's clogs in it! The location on West Main is the best, the speak to you, the acknowledge you, the service is great and the smoothies and food are definitely on point! I love that location. This location is completely ridiculous! What's crazy is that I've mentioned to them before that the smoothies was a bit clogged. There's no way possible, when sipping a smoothie that your straw becomes flat as a toothpick. read more

First time here I went because my 8 year old wanted a smoothie. Went in and ordered, sat for a little bit then left. Nothing impressive or memorable about our experience. Second visit: My sister-in-law wanted a sandwich and smoothie, so I ordered her meal through their app; simple enough to place the order. There was a little note after ordering that if you don't know what to do when you pick up your order, just ask the staff. My brother went in to pick up the order, I told him it should be under my name or phone number. While he was inside, I decided to go inside also to place a smoothie order for my son. My brother had his order of the sandwich but he was missing his smoothie. I was trying to help him out asking the staff (because the order was placed through my phone). After some confusion a staff member is holding the missing smoothie. Apparently if you place an order via app there's a small refrigerator you're supposed to just open and look for your order... well how in the h3ll is anyone supposed to know that when it's not something typically done when an order is placed and you go pick it up! Also it doesn't help when an employee knows you're picking up and order and just points to a direction you're supposed to go; should you go there to wait? Anywho... aside from that, after my brother got the last item of his ordered I wanted to place a smoothie order. Simple right, it just so happened to be the same flavor as my brothers smoothie. Girl asked if it's a new order, I confirmed yes. I wait for my smoothie. When she was done making it she walk towards me to place the smoothie on the counter and a straw then quickly turns away; no words said, no smile, NOTHING. Are you kidding me! I was so heated after leaving with the whole ordeal. TERRIBLE CUSTOMER SERVICE, NO ONE THERE LOOKS HAPPY. I don't even remember being greeted when entering! If it's was possible to give zero stars or NEGATIVE stars I so would. read more

Tropical Smoothie Cafe - Portage - Juice Bars & Smoothies Near Me - Portage, Michigan

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Amazing staff! The smoothies are also delicious especially for those that are very health-conscious. I am often greeted by Becky at the register and she is always super friendly and helpful with my indecisiveness. read more

Supposed to be a healthy place. Almost all the sandwiches, bowls, wraps all except one are NOT vegetarian. The smoothies seems average. read more

Tropical Smoothie Cafe - Portage - Juice Bars & Smoothies Near Me - Portage, Michigan

Their smoothies are really tasty and their menu is a decent break from the fast food nightmare that surrounds us. Calorie-wise we're still on the higher end of low, but comparatively they are really quite low. Ordering a meal and a smoothie with set you back over 900 calories so it's probably best to choose one or the other. I ordered the chicken quesadilla. I liked the salsa, could have stood just the tiniest dash of salt, but really pretty good. I got the fat burner smoothie and at 490 calories I really do hope it promoted some metabolism boosting! In all, nice, cleanish eating and I wouldn't mind coming back and trying other things on their menu! read more

Milham location is a joke! Staff/management talked condescendingly towards me after messing up a $50+ order and refused to give correct food or a refund. It felt quite racist the way they were treating me. Not to mention they made false claims after it was all said and done. #KarensWorkBehindTheCounterToo read more

I actually love Tropical Smoothie. I go there every chance I get, however 2x I have had plastic in my smoothie. I thought it was part of the smoothie but after getting home there were so many pieces of it, I couldn't even cut it with a knife. I saw another review on here that the same thing has happened. I am wondering what kind of plastic is being used in the smoothies or if anyone else has had this happened. it seems like it's happened more often if I've had it happen 2x. the 2nd time, my daughter was drinking one and had plastic in hers. such a disappointment since I am hooked on the chia banana. read more

Love coming here for a smoothie! I've fallen in love with the kiwi quencher. The staff are always nice and they make the smoothie quick. I always come to this location to fill my smoothie craving! read more

Not sure what it is about this particular Tropical Smoothie Cafe, but they always seem to be curt and grumpy, particularly towards older "boomer?" customers. That's my experience anyway. Today I ordered two smoothies. I stood at the table where they drop them off and watched them put the berries and bananas into my Jetty Punch smoothie. If you take a look at what is behind the counter you might never want to order from this place again. It's extremely dirty and messy. The bananas were brown and mushy clumps of goo. Nothing looked fresh. The entire area where they store the fruit looks nothing like the fruit on the posters. Take a look next time you're in - I guarantee it will make your stomach churn. The worst thing is the attitude of the employees. They act like you are wrecking their day by ordering something from them. read more

40 person stress test. Thanks for great service for our stay soccer team championship celebrating.

Smoothies were good! Cheese was a little bland. I 10/10 reccomend the pesto flatbread sandwich.

We stopped in for a quick snack and were impressed with the quick service and delicious smoothies. I had a Paradise Point and added B12. I really enjoyed it. The sandwiches looked really good. I can't wait to stop back with my teenage kids. Free WiFi too. read more

Love this place! The only reason it gets 4 stars instead of 5 is the inconsistency with the food items. I often get a breakfast wrap (eggs, cheese, etc in it) and sometimes it's warm and gooey and delicious but other items it's cold. But the service is always great as are the smoothies! It's definitely better than other locations I have been to (down south). read more

Pretty good food and smoothies. They have wraps, bowls, Flatbread sandwiches, and regular sandwiches. The kids menu was lacking, but was good that it came with a smoothy. Smoothies were great. My daughter modified hers and they didn't charge extra. Bonus! read more

I guess I can be added to the reports of plastic chunks in their smoothies! Disgusting! First time I was there a hair in my wrap and this time plastic chunks in one of the smoothies we ordered! Guess I shouldn't have given them a 2nd chance. Never going back! read more

Tropical Smoothie Cafe - Portage - Hair in my food - gross! - Juice Bars & Smoothies Near Me - Portage, Michigan

Love the atmosphere! Bright, sunny, colorful, and clean. Had a little bit of a wait for my smoothie (20 mins), but the place was packed so it made sense. The smoothie tasted incredible, and great value for the fairly large portion. After reading a few reviews, I learned that there is a meatless chicken option available to substitute for any meat. As a vegetarian, I wish I had known this from any signage on the boards behind the counter. I definitely would have tried something else. I have a feeling I would have loved it. read more

Incredibly slow. 25+ minute wait on a Saturday morning. 2 people were making smoothies and one was making sandwiches. Two more in the back doing dishes and who knows what else. Possibly the owner did make an appearance but only to confirm her hair appointment later that day with her hairdresser who was waiting for her drink as well. read more

My kids and I love getting smoothies and when they're made right they're great! This location is beyond frustrating! I have used online ordering twice now and both times my drink was made wrong and I ended up having to leave without a smoothie. I use this option when I'm short on time. This should be a quick grab and go option but always ends up turning in to a much longer process. Today my smoothie was overfilled and the employee made a huge mess of my cup and couldn't even close the lid. Once I finally cleaned it all up and got the lid on I went to leave to only realize it wasn't made correctly. They always offer to make another one but I didn't have time to wait. It already took longer than it should have because I had to clean up the mess. I was also offered a coupon but it took so long for the employee to go get it I had to leave so my daughter wouldn't be late to her class. I'm now out $14 because they can't slow down and ensure that customers are getting the correct beverage. There was also another customer in this location when I was there that had to have her beverage remade multiple times because it was wrong. It wasn't even the right color!! Obvious clue something isn't right. I refuse to spend any more money at this location until someone can make this right. Every time I try and contact the location to speak with someone who can correct the mistakes or to even just express my concerns I am told no one is available. I don't usually write reviews but this location is just so frustrating! Great Customer service is definitely not a priority at this location. read more

This used to be one of my favorite places to eat but it has gone downhill and is quite disappointing. Smoothies have been not blended, my food has been forgotten and i have gotten wrong orders consistently. read more

I order daily i take my business to the location on w main but settle when I'm on lunch break but this place always screws up my order or makes something wrong. New staff is terrible read more

I used to go here everyday in the summer, but I've laid off for a few months. Was craving a salad so I ordered the Thai chicken bowl. But guess what it was missing.. The chicken.. So I got to eat plain old lettuce. Never ordering again when it gets late out read more

SAD i just payed to much for a shake and they put it on the top shelf and served everyone else as it melts tuen when i ask about what i ordered i didnt get a new one i got the watery melted one they left in the top shelf not in the small fridge didnt call my name nothing... I cnt afford to go back here again read more

Today was my first visit. I told the cashier what I was looking for and he directed me to the perfect smoothie.

I love tropical smoothie. Bahama Mama is my fav on a cheat day, or the Avacolada on a "good" day. Cali chicken club is also another go-to!

They have awesome food/smoothies and great customer service. BUT every time I get a side that isn't chips (something I grab myself) it gets forgotten. Now I've learned to check it...but I shouldn't have to check it. Sometimes a coworker will pick it up and they don't know to check for the side read more

I had high hopes for tropical smoothie. It's in a great location and seems to be hip and modern, but I tried a smoothie and it tasted like artificial flavoring and frozen fruit. Do not get food from here! There were flies all over the kitchen area and the chicken in the wrap was rubbery. If you want a real smoothie go to Earth Fare. read more

Love this place, tons of smoothie options and the sandwiches and wraps are not to be overlooked! The staff has been very efficient each time I have been in and gotten my orders correct every time. read more