First off, the food and smoothies are always top notch. Secondly, the folks there are pleasant, smiling, and today the manager, Alajia took care of an app issue like a champion. I just wanted her listening and dealing with the situation without a second thought is exactly what makes this customer come back. Awesome. And, thank you. read more

Service was horrible. Staff was impolite and even told me it was my fault when order was wrong. Manager Ben was very unprofessional and other customers let me know they were shocked read more

this store is one of the best, they are sweet. if something is wrong they fix it, and my smoothie is always great

I went for an açaí bowl and the whole bowl was frozen. I had to wait 2 hours and then the granola was soggy. Complete waste of my time and my $14. I was expecting fresh fruits because it does say fresh fruit. I couldn't eat it and I do t understand why they would sell me a frozen bowl. read more

Arguably the best Tropical Caf in the Lansing Area! Everyone here is kind, but treats its customers with authenticity rather than fake smiles! Beautiful people work here and beautiful people come in here! Jerk Chicken wrap and a kiwi quencher is my "Go to"! I ordered through the app and got a free smoothie all week! read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Lansing, Michigan

Service was very untimely. Older lady was apologetic towards cars within the drive-thru who had not sat for longer than 2 minutes, meanwhile we had sat for over 20 minutes as a walk-In. During the period of sitting we watched 3-4 be serviced while we waited without any communication to why the wait was so long. We also witnessed a car receive their food without using any form of payment. Again the service at this location is very poor and I believe it is due to a management issue. Biggest hold up I have seen has been on the food line. Would not recommend this location. Environment was not very friendly or pleasant. Again we waited over 20 minutes and during the entire wait I received various looks of annoyance and displeasure from multiple employees. read more

This location has given me trouble in the past. However, this is now my weekly morning stop! Emily is incredible, always smiling and kind! The rest of the staff is constantly busy, cleaning, greeting customer, and working amazing as a team. Kudos to the amazing progress and change at West Saginaw! read more

TERRIBLE customer service. Not even a simple "hello" or "thank you" -- a bunch of teenagers with bad manners and zero work ethic. I will not be spending my money here. read more

Everytime I go here and place an order In the app I always have to wait like 20 minutes for my order, even after waiting until the time it said it was ready. They tell me to call if it ever takes too long, yet no one ever answers when I call. I hate this location. And they're never busy when I go, yet I still somehow wait 20+ minutes. For a smoothie. read more

Only come here if you'd like to be ignored. Walked in 2 days in a row with pre placed orders, and just stood there....no greeting no nothing for like 3-4 minutes it's just me standing there at the counter, I was the only customer and 3 people were "working". And, I just know that you are going to respond with the same canned message you say to every complaint on Yelp. Why not train your staff to be friendly and attentive before you go out of business???? read more

I frequent many Tropical Smoothie locations. This was my first experience at the Saginaw location. Two employees attempted to run my gift card through the machine. The register wouldn't process the transaction. I have never had trouble with the $40 worth of purchases I have made with the gift card prior to this visit. They couldn't process my order. No explanations or apologies were given. read more

Maybe they are too new and still need to work the kinks out but I was pretty disappointed. I ordered online and when I got there I had to tell them my order again. I ordered verde sauce and got salsa. Also the quesadilla was lacking filling and wasn't even melted. read more

Tropical Smoothie Cafe - Island quesadilla, so disappointing - Juice Bars & Smoothies Near Me - Lansing, Michigan

Worst location in Lansing. I got my order and after trying the smoothies. They were really bad with one of them not even being filled to the top and the other being an odd color that didn't match what the smoothie was suppose to be. Went in to have the smoothies remade as the employee started I noticed they touched a broom and didn't wash their hands after. They proceeded to started putting ice in a bucket afterwards. I told one of the other employees to have the smoothies refunded because that's nasty. The employee at the front proceeded to ask for the rest of the food instead of just refunding the drinks. I went back to the car and grabbed the food. Once I brought it in the employee said he couldn't refund me because I had made the order online. Walked out with no food or a refund. Went online to find out it's nearly impossible to get a refund through the company since it's all email based and says on the website to contact the location for a refund. Zero stars should be given. read more

Received a free smoothie coupon from the app. When I went to use it the shift manger says they didn't have enough staff for me to be able to use the coupon. Four people working but not enough staff to make one smoothie. Very bad customer services. read more

worst customer service ever. the employees are super rude, they don't greet you and people who came in after me got their smoothies first. read more

TERRIBLE service. Ordered online, send someone to pick it up. They only gave me the smoothies ordered and no food. I'm working and can't leave to go pick up AGAIN when they got it wrong! Manage was rude and kept directing me to download the app on my phone. Made no effort to make it right, other than write down my name. Horrible customer service and very disappointed. read more

Food was good. Wait and service not so much. Ordered online and went to drive thru with no wait line to pick up order. Told I had to come inside. Went inside. Never greeted or acknowledged in any way. Waited. While looking around for a while I saw the shelves and figured out my completed order was on the shelf. Only 1 other car in drive thru after me. I guess the staff was not trained to speak to a customer when they come into the store. read more

Just like another reviewer 18 days ago said...I literally just waited 20 min in my car and had not even ordered yet. So I just came inside and ordered and have been waiting another 15 min. 35 min for a smoothie???? Not worth it. Train your staff better or hire more people please. read more

Always a long wait here. This location should try hiring ppl 21 and older instead of 18 and younger. My smoothie is almost always made wrong or not blended enough. Wouldn't recommend this location to anyone. I've been to tropical smoothies in many different cities and this is the only one I experienced poor service. read more

Ordered 2 Bahama Mama smoothies with mango. Mango for both was $1.00 for a total of $12.27. Smoothie was good and as expected. Customer service is an issue. We arrived in the drive thru line at 6:36pm with 4-5 cars ahead of us. Drive thru could not hear us and asked us to pull forward. There were three teenage looking employees with Selma taking drive thru orders. They did double check at pickup window that we were getting the correct smoothies as we had to order at window. When young man gave us our smoothies my husband said thank you and the employee was silent. We could tell they were stressed about the amount of customers and maybe even frustrated with each other. We pulled away at 7:11 pm. read more

My favorite is the kiwi Quencher with white chocolate. The staff is super friendly i was greated once I walked in the door.

Long wait thing is legit. Sitting in car, ordered 15 mins ago. Nobody was ahead of us. Smoothies were good, though.

It took 25 mins from the time we drove into line at the drive thru until we were driving away with our two smoothies. It took 5 minutes for the girl to take our payment and then another 5 (if not more) to actually get our drinks. It was frozen once I did get it being that I tried to take a drink and nothing came out. When I was finally able to get a drink, it tasted more like ice than anything else. Got the Kiwi Quencher and I taste no kiwi or strawberry. The girl that took the payment didn't really seem like she wanted to be there. Management really needs to get involved with this location. My very first time here or any location and I'm not impressed. read more

Definitely the worst tropical smoothie place ever. Worth the drive to East Lansing or Eastwood Towne center locations. Maybe it's cause they are new and still getting the hang of making smoothies with everyone. But if you guys like your smoothie running water taste and paying for couple dollars for extra powder like energizer but end up not even having it in your smoothie. This place is also a huge waiting time. I don't know what's worse, the Taco Bell waiting line next to them or their own waiting line. read more

Ridiculously LONG WAIT just to get a smoothie. Had my order messed up twice while at the window. Waited almost 30 min for one smoothie.

Creative menu, good smoothies. Tasty food. Slow but friendly service. I signed up for the app to use with my iPhone and received a $2 off coupon via email that I can't use. Don't know why. When I tried to use the app, it would not connect to the store, so my order was never sent. I had to call it in. Again, friendly service, but when we went to pick it up at the designated time, it was not ready because they had lost the order. Did I mention this place is slow? When I finally got to enjoy my chicken flatbread, I was halfway through when I found a long hair in it. Turned my stomach. So yeah. Maybe I will just stick to buying smoothies from now on. Or just avoid altogether. read more

VERY SLOW service I go everyday for lunch an the last couple times have been horrible

I've been waiting in the drive through for 15 minutes... that isn't an exaggeration I've literally listened to 5 songs

Stopped on my way to work on a typical Friday morning and went inside due to the drive thru being busy to fine one girl all by herself doing everything. She took my order while madly trying to do the drive thru, the window , making smoothies, ect... while I am waiting a man comes out from the back asks if I've been helped I say yes but I have been waiting and he walks back to the back.. no acknowledgment that this poor girl is working her ass off by herself and HE DOES NOT HELP HER. WOW. Good luck Tropical Smoothie you probably will not be there in a year ... you should have at least 3 people doing smoothies on any morning during rush hour when everyone is stopping in for breakfast!! read more

I genuinely enjoy you guys very much and my beach bum tasted amazing. I also decided to get a wrap with no tomatoes but sadly it had them on it. I'm not allergic or anything I just wanted to make sure you guys were aware so that nothing bad happens! It was delicious nonetheless! Continue to be great!! read more

It must just be considered "Normal" now a days to just mess every order up at every drive through restaurant! I literally waited for 20 min before getting to the window to pay, pulled up just to stare at my frozen smoothie for another 10 min through the window. I get it stores get busy but your serving a FROZEN drink that is melting in front of my eyes and as I watch the employees pass it 10 times I got frustrated pulled up went inside to get my $9 smoothie just to be given the wrong one and not realize until I drove 10 min home! Thanks Tropical smoothie! Would recommend adopting chic-fil-a's training polices! read more

I don't know where all the bad reviews are from, I ordered 3 drinks and they were done in about 6 minutes, the service was good, and I will be returning soon read more

I came in with friends. They were busy so I ordered online. Food was decent, the wrap I get is usually warm, but it was extremely cold this time around. I'm not one to complain, so I just ate it. My friends on the other hand ordered in line and eventually received their food first. No big deal, we figured the smoothies would come shortly after. 10 minutes later, they decided to check if they were still getting their smoothies. A worker assured they they would be right up. After 20 more minutes of at least 10 other people getting their smoothies, my friends decided they had waited too long. We all personally felt like they shouldn't have had to wait 30 minutes for their smoothies and still pay for them, so they asked for a refund. The manager took that as my friends not wanting the smoothies anymore, so she dumped them both out in front of my friends right after they expressed they wanted the smoothies, they just felt like they shouldn't have to pay for them. Extremely disappointed in the lack of customer service from the manager; wouldn't recommend this location. read more

I typically get Tropical Smoothie three to four times a week, but I've always driven out to East Lansing in order to satisfy my craving. When I realized the new Cafe was open on Saginaw, I thought I'd take my business to a cafe closer to home. Upon arriving, it took five minutes for someone to take my order at the drive thru. When arriving at the window to pay, the employee took almost ten minutes to open the window and ask for my money. No cars were behind me, she was just sitting there on her phone. Then when picking up my order, which was two smoothies, it took them another ten minutes to make them and give them to us. When ordering, I asked the employee to please take the strawberries out of my smoothie and instead add extra yogurt due to being deathly allergic to strawberries, she said she most definitely would. At the pick up window, I double checked with a different employee to make sure there were in fact no strawberries and she said yes. After taking a drink of my smoothie, there were definitely strawberries in it. I took it back inside and asked them to please remake it because there were strawberries in it after I asked them to remove them due to allergy. One of the employees started getting loud and claiming she "had JUST made it" so there were definitely no strawberries in it, as the employee next to her is laughing at me for asking them to remake it. The first employee said she'd remake it as the other employee is calling me a liar. Then as they're remaking it, they kept holding up the blender and going "see, no strawberries." as they're mocking me. She then proceeded to write "no strawberry smoothie" on the cup with three underlines and then pour the smoothie in. It was a completely different color and you could tell just by tasting it that this time there were in fact no strawberries. The smoothie was great, but the employees need to fix their attitudes and quit mocking their customers. read more