Ummmm well we were going to order but then saw all these bugs in the oats/granola crawling around (see video). This is gross and shows that this hasn't been changed out in a long time and that it's not covered all day. Makes you wonder what else has not been changed out or properly covered with seals. read more

Said their drive thru was closed at 8:47 and they don't close until 9pm so we said we would come inside and the worker had said ok in a really b***y tone. I work for a coffee shop that closes at 6pm and know showing up 10 min before closing is lame but we still give great customer service and make them their drink so I'm very disappointed with the customer service and just service in general. Sorry to be a Karen but come on. Me and my husband wanted to come after we worked out to get a dragonfruit smoothie with Splenda and whey protein and we were busy throughout the day so we didn't appreciate the c**p service. Also again we asked for Splenda and yet they put their (T) sweetener in. Do better. read more

Beautifully decorated with bright Caribbean colors. TS has my favorite smoothie- Bahama Mama. Today my husband and I had a coupon for a free flatbread from our cellular phone provider. We went for breakfast and enjoyed their peanut butter and banana flatbread. A delicious sandwich with a crunchy granola and a drizzle of honey. The addition of the Bahama Mama smoothie hit the spot. read more

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It's maybe 1 in every 20 visits that my order is correct or blended completely without chunks of ice or not total liquid. I asked for white chocolate this time instead of dark and my husband got home and of course there's dark chocolate. My husband thought that maybe what I had added in made it darker or he would've sent it back. I literally almost never get a correct smoothie. The drive through takes a minimum of 20 minutes from the time you start your order till the time it's finished. They're always understaffed. There is always a bad attitude and I am so done. read more

Tropical Smoothie Cafe - Clearly dark chocolate when the LABEL says otherwise. - Juice Bars & Smoothies Near Me - Daphne, Alabama

Today I ordered a pickup order to be fulfilled 20 minutes after they opened. My husband goes to pick up the order, and there's not a soul in sight, lights off. I called and they said they had an "emergency" and asked to have my order refunded and they said they couldn't do it through the app, they said I would need to go in in person. Tonight at 6:30 I tried to call to say they would fulfill my order (1 1/2 hours before they close) and no answer. So the workers here started late and ended early. I've had several orders missing items recently. Really upset their customer service sucks so bad. read more

I am totally flabbergasted that in the midst of a pandemic and cases rising like crazy on the daily that this smoothie place does not require its employees to wear masks. I walked in wearing one and was stunned to see that not a single one of the three employees present had a mask on. Additionally, my back was to the counter and I didn't see one of the employees approach me to hand deliver my smoothie without keeping at least 6 ft apart from me. She could have easily left it on the counter for me to grab. read more

Just got the ultimate club which I always get at the Mobile. This is supposed to be a toasted sandwich but it wasn't. The meat was cold and the cheese wasn't melted. I didn't even realize they used shredded cheese until today when it was falling out of my sandwich. See photo of the disgusting pink and brown lettuce. What every pregnant lady want to eat. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Daphne, Alabama

Ordered from DoorDash and got this when I opened the box.. supposed to be a cheese quesadilla but looks like they just gave me a piece of cardboard from one of their boxes! read more

Tropical Smoothie Cafe - Cheese quesadilla - Juice Bars & Smoothies Near Me - Daphne, Alabama

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I love that topical smoothie has drive through, it makes grabbing a refreshing smoothie on hot afternoon a much easier task than making the trek across a hot parking lot. I ordered my go to, the blimey limey and was met with my usual satisfaction for the taste. For the size of the smoothies, I think the pricing is good, and probably better than most smoothie spots. My only thing that I thought was a little off was that I could see 3 staff members and not one of them was wearing masks.. now I know everyone has different opinions on COVID but we are mid "second wave" and as a comparison most other restaurants are wearing masks as a precaution. I'm not knocking it; I just think it's an interesting choice when serving food. read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Daphne, Alabama

This location needs major help . They got my order wrong, which caused me to have to turn around and waste gas off of the interstate. When I got in there , the kids working weren't friendly or apologetic. I asked for a gift card or a reimbursement as compensation for the wasted gas/time ... they told me the manager would call me , he never did . They don't pick up the phone here , so had to call corporate. read more

They didn't even have the audacity to ask me what my order was. They just looked at me like they did not want me there and just bad energy overall. read more

I ordered a wrap as a bowl and it was plain the sauce that goes on the wrap was not there so just meat and greens. very unappealing and unable to go back so I ended up paying for a meal I didn't get to eat. Not impressed especially after the wait to even get it. read more

I'm not a huge cafe type person, but these ingredients really surprised me! Everything tasted fresh and food came out quick. Great sandwiches. Plenty of parking. Good location. Was open on Easter when everything else on the interstate stop was not. read more

I usually enjoy tropical smoothie cafe, but today I was disappointed. It took around 20 minutes for the food to come out & I was the only one in the drive thru line. The flatbreads were supposed to have avocado on them & all that was on them was lettuce, bacon, & chicken with some type of creamy dressing, ranch I'm assuming. The guy who took my order & payment was too scared to even face me so he sent his buddy to hand my order to me with a big grin on his face like he thought it was hilarious... read more

Tropical Smoothie Cafe - Juice Bars & Smoothies Near Me - Daphne, Alabama

Absolutely terrible service. Every time I go there I have issues. Last time I was the only customer in the drive thru, and no customers inside, and it took 15 mins for me to get my smoothie and today I asked for the southwest wrap and they insisted that they don't have a southwest wrap and listed all the other wraps they have, with an attitude, while I was literally looking at the menu where it says...southwest wrap... which I get every time I go there. Won't be going back. read more

I really do like their food and smoothies. But avoid the drive thru like the plague. First, if there is a car in front of you, plan on at least 10 minutes in line. Second, they always seem to lose your order, and need to re-key it when you get to the window. From that point it's a few more minutes. If I had a choice, I wouldn't go to this one, but the next closest is 40 miles away, and smoothie king is crap in comparison. If the management or leadership reads this review, I love your food, but the service is beyond dreadful. Just because I'm able to take the 12 minutes I've been waiting in line currently and doing product emailing, doesn't mean I want to. Fix your service! Update 2/18/18 - this place has gotten worse. The high school kids that work there are garbage, and simply roll their eyes when someone asks for something not specifically on the menu. Furthermore, if you ask them to remake something because they messed up the order, you'll wish you didn't say anything. My peanut paradise takes like grass, and the service is so bad I'm not going to bother taking it back. Also tried to call, but I have a feeling the manager is tired of complaints and just let it roll to voicemail. What do you expect in the south! read more

They literally told us to wait in the drive through and came back 30 minutes later. The lady that works here with black hair is SO rude. Everytime i've come i've been sitting in the drive through for 30+ minutes. Ridiculous. Rolled up to drive to the window after waiting and they were not even making my food. forgot half of our order and then shoved it in our face. SO disrespectful. People got out of their cars complaining. Do not go here unless you want to waste your time. Something needs to be done about this. hire new people. these people suck. the girl with the fake eye lashes and nose ring beeds to go read more

Tropical Smoothie Cafe - After 35 MINUTES - Juice Bars & Smoothies Near Me - Daphne, Alabama

Weird when your reviews are gone after writing them and I was under the impression a company couldn't pay to have them removed??? This store needs to get a handle on themselves. The food is amazing . The smoothies are great but there is obvious problems in this company. read more

This place has been so awesome for me to eat more healthy at a decent price! The food is always served fresh and the chicken is tender. I always go for the flatbreads. The smoothies are SO good and really great on calories. You can even opt for splenda but I like mine the way they come. Definitley am a regular here and they have a great app for rewards. read more

My friends and I come by almost once a week for lunch during school and every time we come by it takes them about 30 minutes to get take our order, our payments, and get us our food. Very unsatisfactory because we except to get our food in a timely matter and always give them the chance but they fail. read more

Their staff is full of young teenagers who take FOREVER. Probably the longest wait I've ever waited in line for fast food when I am the only one there.... after my recent visit through the drive thru, the girl handed me the smoothie without asking for my payment (so I probably could've gotten it for free) I looked at the smoothie and it was melted!!Keep in mind I was the only one there. Then I got home and my child's quesadilla was obviously burned that she wouldn't eat it!! Never going back read more

I went to this location almost every day for 3 months when they first opened and then at least 3 times a week for the first year. Then, the menu changed. The chicken salad recipe changed. They eliminated a bunch of great smoothies that we loved. And the service is so inconsistent that I would rather buy all the ingredients and make our smoothies and sandwiches at home. They leave out add-on ingredients, mistake whey protein for pea protein, and don't rinse out the mixers (I have tasted peanut butter in my detox island green smoothie.) I never had issues with any of the "TroSmo's" that we frequent when we travel. I am truly disappointed with this location. We live within walking distance and might get a smoothie every now and then but the quality of this particular location continues to disappoint. read more

My kids and I are pretty big fans of the Mango Magic smoothie so we were pleased to find this Tropical Smoothie Cafe while looking for a lunch stop on our way to the beach. The smoothies came out pretty fast, but we had to wait a few minutes for our meals--about 10 minutes. It was fine. The service was friendly, and the drive-thru line was pretty busy. I had the Caribbean Jerk Bowl, and I liked it. I'm sure we'll stop here again sometime. read more

Glad this place is here! Never thought I cared for Smoothies, but now I am hooked!! Love the banana crunch flatbed, too!

This is one of my favorite chain restaurants and I am glad to see them opening up close to the house. The store is brand new and they have a healthy menu. If you've never been to a tropical smoothie, give them a shot. Enjoy! read more

I went to this store a few weeks ago and I very unsatisfied. The staff was spectacular. Specially an African American man that was running around the kitchen to prepare the customers meals. I had a difficult order and he did absolutely everything he could to make it possible. But I am a type of person that likes to keep my receipts, so I can scan them and earn cash back but the gentleman explained how they were out of receipt paper because they were not able to replenish their stock. What kind of owner lets their own business run out of receipt paper?! Not a very good one. Second, my wife had to limit or change her order multiple because the place was out of food items. Sad.. that a restaurant so popular for their food and smoothies can't even get the supply they need. This problem goes deeper than the poor people running around in the kitchen crazy to make customers happy. Big congrats to this gentleman. As for tropical smoothie.. owners or boss.. whom ever.. PLEASE do something about this. Your poor staff is having to take the blame and bashing of other customers I'm sure for this. Fix it. read more

I've tried this place a few times and the sandwiches are ok but the smoothies don't have much taste. I think Smoothie King is much better.

Terrible service. Went yesterday and the lady in the drive thru was very unfriendly. Went back today and got the wrong food. Love their food and smoothies but this is the 4th time they have screwed up something on the order. Disappointed read more

Given this place a half dozen chances and it's been beyond poor every single time. I'm shocked it's still in operation. This morning i ordered ahead thru the app, sat down at the bar for TEN MINS before i was even acknowledged by either employee, and was 1 of TWO customers in the entire store.. when one finally did, she said "you had the online order?" I said "yes", and her response, verbatim, was "that's crazy i just saw it"............. Thank goodness another one opened not far away I will NEVER come here again. Shocked this place has any review over 2 stars. read more

The smoothies taste OK but they were not blended up. Huge chunks of ice. No way you can drink this thing from a straw.