Not a place to do any business at East side SunTravel. They are not fit to be in business. They do…read morenot allow you to use their restroom.. tell you to go to next door or next building Popeyes restroom. ... They also lie . We went back in to cancel our trip with them. I did not scream at them. All I wanted is our trip canceled and copy back such as a passport and credit card. Maybe my voice has been changed because I was upset, and also could be holding a full bladder but, why would I scream at them? They can do whatever they want to do with their business, but I don't want to do anything with them anymore. The owner, Mr. Coleman says all kinds of excuses for his business and covering up.... I think that's absurd. .... They Want your business, but you cannot use their restroom. It's only for the employees.... To them we are small fish so, they don't care.....

Writing for my Granny who lives in El Paso:…read more She has been living El Paso since 1981 same place on Eastside. The reason I write this is after all these years living in this town I have never had such unpleasant experiences with the a locally owned business as I did at Eastside Suntravel. I'm surprised the president of this company, Mr. Paul Corman, will allow these things to occur. I've visited and spent much time with Westside SunTravel before, but never had any unpleasant experiences. I've been dealing with them for a longtime but never had to dear with such unspeakable, selfish people Who had no common courtesy to their clients needs..we canceled all our Travel with them & ask for our copy of our passport and credit card back. This was at Eastside SunTrevor located at 1718 N. Zaragoza. My neighbor & I had an appointment with one of the agents at that place. On 31st of October at 10:AM to pay the Downpayment that we've been talking about for our trip. The problem was when we were conducting business at their office about a one hour later I needed to go to the restroom. So I asked them & They said their restroom is only for the Employees going as far to tell me to go to the next door to Popeyes or theother side insurance company's restroom. I couldn't believe what I was hearing... I even asked to see the manager & explained it to-her that I'm Elderly person my bladder is not dependable as it used to be therefore I need to go now.. but they wouldn't give it up still want me to go to next door... keep saying it's their policy. Most of us, when the time comes to go you have to go ... I couldn't believe what was happening. I have been with SunTravel before but never experienced anything like it.... The reason we went to the Eastside, we live close by it. It only takes five minutes to get there. So instead of driving way out to the west side since it's the same company we never expected anything like this... What upsets me was that they didn't have the simple common decency of allowing their clients who is elderly need to use a restroom. I don't think the president of this company Mr.Paul Corman, will never allow it something like this. Anyway, next morning on Friday the November 1st, at 9 AM I called Westside wanted to talk to Mr. Corman, but they told me he's not in so I asked for the manager and manager who's name is Ann, came on when I explained what happened she sounded like she's not surprised and she said it's their contract whatever that means... but I told her that I want Mr. Coleman to know what is going on out there and then she said that she will let him know. There is no response whatsoever from them. But I want people of El Paso to know that's how they conduct their business. The way I see it, if they don't want anybody to use their restroom, they shouldn't be having business in the public first place.

Awesome customer service. He kept us updated on Covid protocols that were changing and he was…read moresuper knowledgeable and made excellent recommendations

From the owner: Personalized, 1-on-1 travel service to help plan your small or large group trip exactly the way you…read morewant within your budget. Whether you're looking for an Alaskan Cruise, a church retreat, or a weekend getaway, Nicks Easy Travel is here to help plan your next trip every step of the way.

Lifesavers After…read moreunsuccessfully struggling for months to get my passport, the folks here went above and beyond to get mine to me before my very soon coming trip to England. Here I am sitting in London thanks to all their hard efforts. Very kind, and helpful folks.

Rock stars!!! Same day less than 3 hours. Your staff are fantastic, friendly and efficient. Hope to…read morenever see you again ;) (same day passport. Ugh!). PS. During a government shutdown as well. Rock stars!!

Flight attendants from El Paso to Houston at 6:05 today were unhappy, rude and threatening while…read moreexplaining the new rules. Literally threatening. Horrible. The Southwest I loved is gone. Heartbreaking. They even said, "Be good to us and we'll be good to you." Sounded just like Gollum: "We be nice to them if you be nice yo us!"

I flew Southwest on March 8th, coming home from El Paso to LAX. I paid extra for preferred seating…read moreweeks in advance, but even so, I was placed in the last boarding group, which made absolutely no sense. Because of that, I was involuntarily made to check my bag--they just snapped at me to follow them, which I really didn't appreciate. After over an hour delay to take off and then have waited another 30 minutes for my bag. I was very late getting back. What made it even more frustrating was, as we were deplaning, two guys from boarding group 2, just a couple rows ahead, asked my row for their bags. I was so upset when I saw them laying their carry-ons sideways, taking up at least two spaces. I thought the flight attendants would check like they normally do, but this time, nothing. I filed a complaint the day I got home, and I still haven't heard back after all this and I'm quite sure I'm not the only complaint. I'm really disappointed--Southwest has always been my go-to, but with these issues--especially as they roll out the new preferred seating system--I might have to look at other airlines. I really hope they get it together and give me a voucher for the cost of my preferred seating.