DO NOT COME HERE!! TERRIBLE TERRIBLE EXPERIENCE
I did the jet ski tour and it started off great--I really enjoyed riding and jumping over the waves. Unfortunately, my jet ski broke down midway through. While I understand that things happen, the way this was handled was disappointing. I was hoping someone from the company would bring another jet ski, but instead I was left waiting about 20 minutes while the guide tried to fix it. Eventually, he had to use a rope to tow my jet ski back to shore. Because the back of his jet ski sprays water, I was getting soaked the entire time.
I was offered either a partial refund or an extra 30 minutes, and I chose the additional time. However, instead of continuing the tour experience, the extra 30 minutes consisted of riding in circles near the coastline. Why would I need a tour guide to ride in circles? That does not make up for the portion of the tour I missed.
The tour also did not match what was advertised. We were supposed to visit three beaches, but only went to the black sand beach. The photos and videos listed on the website were never provided.
Communication was another major issue. The guide spoke almost entirely in Spanish with another group, making it difficult to follow instructions or feel included.
I called the owner simply to explain my frustration. I said i didnt see the three beaches as advertised, the owner said: because the jet ski broke down there's nothing we can do. I then said i was expecting the 30mins to cover the part of the tour i missed instead of riding in circles, the owner said: the jet ski broke down, there's nothing we can do, you chose to do the 30mins, what else do you want me to do. I said the tour guide was speaking Spanish the entire time and i couldnt understand a thing, the owner said: this is puerto rico everyone speaks spanish, it is what it is. ALL ORIGINAL WORDS FROM THE OWNER.
MIND YOU THIS IS A TOUR COMPANY. For a business that clearly serves tourists, the response was dismissive and unprofessional. IF YOU ARE A TOURIST AND DO NOT SPEAK SPANISH, AVOID THIS PLACE.
This experience fell short due to misleading advertising, poor communication, and a lack of accountability when problems occurred. I would not recommend this tour if you expect the full experience as advertised or if you do not speak Spanish. read more