This past month, I received a notice via mail letting me know I could now conveniently renew both my auto and motorcycle tags online, perfect timing since my birthday is in June. I filled out the info, paid by credit card, and about a week later, received the motorcycle tag... but not the one for my BMW. After calling Florida Tag Registration, they confirmed the motorcycle renewal but couldn't explain why the car didn't go through (apparently the state uses a third-party system). I was asked to check with my credit card company to see if a refund had been issued and to try again. I followed instructions and resubmitted payment to only to get the same result. At that point, I decided to visit Tropical Auto Tag Agency in person. Gotta say, from the moment I walked in, the process was smooth. I did a quick digital check-in, and less than 15 minutes later, a helpful staff member had my renewal processed. Amazing service, quick, clean, and professional. I'm giving them 4 stars instead of 5 because, unlike the $85 I paid online, I was hit with an agency fee and a credit card fee, costing me an extra $25. Years ago, credit card fees were just part of doing business vendors didn't pass that cost on to the customer. Maybe I'm old-school, but when businesses tack on card fees, it feels like a penalty. That said, I still highly recommend this agency for its speed, efficiency, and top-notch service. Just be aware of the added fees. read more

Tropical Auto Tag Agency - Tropical Auto Tag Agency - Registration Services Near Me - Miami, Florida

Totally unwilling to work with people. The guy who helped me (did not help) wouldn't register an old $200 trailer that I bought last week on the other side of the state because the date the kid wrote on the registration was slightly unclear, although you CAN make out the date. He actually wanted me to drive 129 miles to get a bill of sale or have the guy overnight one. Went to another agency and got it done, no questions asked. Totally incompetent and lazy. This guy is on a power trip and unwilling to help anyone. Stay away from this place. read more

Ellos son unos desconsiderados no ofrecen ciertos servicios sin informar Estuve esperando 40 min y me dijeron que no muy tranquilos Ahora debo ir a otro lugar y volver a hacer la linea falta de resoeto total read more

If I could give it negative stars I would. This place is a total shit show. The "manager" the sits all the way to the left doesn't know her head from her rear end and has a nasty attitude. These incompetent folks removed a valid tag from a vehicle I own and put it on a new vehicle that i purchased. Then when I went to renew the original vehicle I come to find out it had NO TAG! So instead of paying $40 for a renewal now I had to pay over $300 to get a new tag "cause there was nothing they could do" even though it was their mistake. read more

They do not respect your time. Waited 45 minutes this afternoon with only one person ahead of me and the girl at station 3 spent the 30 of those minutes with the same customer, and the other 15 minutes gossiping and sharing cookies with coworkers. Every customer in the room was visibly irritated and feeling ignored. We're sitting right in-front of you while you disregard our time. So inconsiderate. Don't waste your time here because they do not value it, go anywhere else. read more

Stopped in to get some information about transferring a car title.Very short wait . The young lady was very nice and answered my questions. I will definitely use this location when needed read more

Very quick once opened. The day I went was a Saturday and the person in charge of opening came 30 minutes late. Other than that solved my tag renewal quickly read more

es una falta de respeto con todo lo q cobran y suempre hay solo dod personas atendiendo y un 90% una de ellas deja de atender y si va para la parte de attas constantemente por un lapsi de 10 o 15 minutos siempre la espera normal es una hora o hora y media aveces hasta dos horas es ridiculo y numca te dan toda la imformasion completa o sea cuando uno vuelve hacer otro tramiten t dicen a pero usted tenia q hacer esto antes y uno le dice señora estuve hace tres meses aqui y nunca me dijeron eso y despues de llevar casi una hora y cuarenta minutos llaman a una persona q aparecio de la nada y cuando me pare a preguntae a la petsona q por q si yo llevaba una hora y cuarenta esperando y me dijo q estaban atendiendo primero akas personas de descapasidad q aparecio de la nada y solo llevaba 5 minutos esperando y el descapasitado esta mejor de salud q yo q verguenza read more

Service was very professional and courtesy.... The customer service was very polite and quick service. L read more

Terrible customer service, the people at this place have no manners whatsoever.they close at 1:00 pm but when I arrived at 12:40 the doors were locked. A woman came to the doors and said we're closed. The woman next tome said it was not 1:00 pm and we only needed to renew our stickers the woman then yelled "WE'RE CLOSED" and shut the door locking it. Will never return to this business. read more

Very unprofessional and lacking customer service! Arrived to get my handicap placard Replacement, followed instructions to register to see a clerk but after receiving the text I was next and no one ahead of me in line, but my name was removed from the screen and a new text saying to send a response that I'm still there, I did. I decided to go talk to a clerk and ask why I was removed and she says "there are no handicap placrds" and so I asked, when was anyone going to tell me this? She looked at me as if to say, I'm telling you now and that should suffice...wow! read more

Great service, friendly personnel, they solved my problem and fast service , I highly recommend this tag agency

Sadly I'm docking two stars. Just came in to renew tags and was directed to a digital kiosk with a touch screen in the middle of a pandemic. Even worse, they try to get you to use your phone number so they can "text you when they're ready for you". But if you read a really small sentence at the bottom of a long screen II will see you are opting in to the Kiosk company spamming you with texts (and I'm guessing sell your numbers for others to spam you). That was two stars docked. I'm docking the 3rd star because after I opted to use my name instead of my phone number at the kiosk, the gal who was helping me then asks me for my phone number before she processed the transaction. I asked her why she needed it, and she got defensive and told me I didn't have to give it to her so I didn't. So not only is the Kiosk trying to get your cell number for spamming, they have their front desk folks trying to get it for them as well. Absolutely disgusting. read more

The worst shittiest service I ever had rude employees, and they like to talk back to the customers they're helpless and they waste a lot of time they need to get their act together and stop yelling at people read more

Great service Courteous and friendly people, and when I went, there was no waiting and they excepted American Express.

bring cash and if I were you renew tag online. you not only get charged for using debit card, you get charged for counter service $7 plus using their business $7 and they don't tell you at all. I asked after seeing my receipt what the extra $14.00 charge was on each tag renewal, guess what too late. next time I will take my chances with the mail, at least you don't get screwed without knowing first. and the rep has terrible people skills. read more

Terrible customer service. The lady who helped me was extremely rude and condescending. I would never use this tag agency again. Night and day difference from the last place I went to in West Miami. Lady acts like anyone who comes in knows everything there is to know about the tag process. What a joke. Absolutely terrible. Someone needs to tell the lady who helped me she's making 40K a year working at a tag agency. Get off your high horse lol read more

Set appointment I was 30 min late and they still served me super fast and supr easy! Friendly staff, highly recomend!

After reading the reviews for this place I was just expecting what others were saying; it turns out my experience went smooth and the lady who serviced me was pleasant. I've returned three times already for different services and it was consistently the same. My recommendation is to have all your paperwork in order since they have to follow the requirements to process whatever your need is. They only accept cash or credit card with a service fee. If you are renewing a license plate bring your registration and don't forget to sign in when you walk in. Tip: If you want to save yourself some time you can also renew your registration online read more

I wouldn't even give them one star. Customer Service doesn't exist at this place. I went there yesterday to print my car title . I get there around 2:46 I tried to ask one of the lady a question while she was alone with no one in front of her, she told me that I have to check myself in in the machine first and wait, wich I did . Anyway there were probably three persons before myself and I was there to have my title so I waited.Now after waiting for probably 20 minutes , they called my name and went back to her and explained to her that I was there to have my title print. She turned around and said something in Spanish to the other old lady sitting right behind her , and as she turned back to me she replies that it was too late to have my title printed. That, I was supposed to be there before 3:00 pm in order to have my title print, that in order to have my title print I have to be there at least at 2:00. With no oppologies, no explanations, nothing. . I was pissed . First of alI, I've NEVER heard of such buls**t. I left my job early that day just to make sure that I got there on time and take care of that. Secondly I got there at 2:46 before 3:00 pm... But you know what... I'm not surprised at all. Because while I was sitting there waiting to be call I saw how they were treated other customers. I'm writing this review anyway but honestly they don't care , not even the owner or whoever is in charge Because on one of the window inside there, they have a note saying " PLEASE BE NICE TO OUR EMPLOYEES WE REALLY NEED THEM TO COME BACK TO WORK TOMORROW " . I laughed!! That says it all to me. As a person who work in Customer Service for the past 15 years. I couldn't believe what I was reading . So, as frustrated as I was I just left. For sure I will never put me foot there again . Please be aware of this place !! They don't care . THIS PLACE IS GARBAGE. Do yourselves a favor go somewhere with your money. read more

I thought the bad reviews I read here were bogus. Come to find that not only are they true but the good reviews are the ones that may be bogus. Long story short, I called just to get some information on transferring a motorcycle title and I was transferred twice and finally reached a woman that would not let me talk or ask my question about a service I know they have because a local bank has sent other customers for the same service. However, this woman was so hell bent on not listening to my question. I kept asking her to please let me explain what I wanted to do and she kept interrupting me and saying they don't do that there. She finally yelled at me and told me to wait a second and hung up on me!! Stay away from this place. You've been warned by many here on Yelp. This place should not be open for business. They don't even deserve one star. read more

Excellent service ! Cary and her staff are awesome ! Super friendly and helpful. Love the office and the waiting area. read more

Tropical Auto Tag Agency - Deco wall - Registration Services Near Me - Miami, Florida

After renewing my tag online, they sent me an email to tell me that if it has not arrived by mail, I could go to an office to find my renewal. Ayyyy I was so upset, because I renewed my license plate online, and it turns out that I had an office near my job. When I arrived around 2:00 p.m. there was no one, and the woman immediately took care of me, I paid $ 5.00 after she verified the data and that's it. Next time I will do it here. Thank you! ​Despues de renovar mi placa online, me mandaron un email para decirme que si no ha llegado por correo, yo podia ir a una oficina a buscar my renovacion. Ayyyy yo estaba tan molesta, porque renove mi placa online, y resulta que tenia una oficina super cerca de mi trabajo. ​ Cuando llegue como a las 2:00pm no habia nadie, y la senora me atendio de imediato, pague $5.00 luego que ella verifico los datos y listo. La prixima lo hago aqui y ya. Gracias! read more

Celeste gave the best customer service Staff are friendly and efficient and attentive read more

Agency has a tag number system that is not honored and people essentially just walk in and skip the line while the employees pay no mind to this and take preference over people. A woman walked in while everyone was waiting to be called, an employee allowed her to skip and she was helped before everyone else. The employees also raise their voice at each other. read more

Terrible experience, took forever, people skipped in line. I waited just to find out they do not help you with leased vehicles. ( I called ahead and asked btw) 2 ppl assisted costumers and 3 others hung back. Lots of casual conversations between workers while I was waiting for help. It is clear they do not value my time. Go somewhere else. read more

Rated a 1 star because I can't give them a zero. Totally useless and unprofessional. Person helping me didn't want to work so sent me somewhere else. Stay away! read more

Los felicito por la calidad del servicio , la organización , limpieza, espacio, medidas de prevención contra el Covid pero especialmente los felicito por la calidad de los empleados que asisten a los clientes. desafortunadamente no tengo el nombre de la señora que nos asistió en un cambio de título , fue increíblemente amable, súper eficiente y muy practica en las soluciones de las dificultades que se presentaron ese día! Es muy difícil encontrar hoy día un personal como el que ustedes tienen, que saben hacer su trabajo y saben complacer al cliente!!! Gracias y los felicito de nuevo!!! Pedro Allende Dic. 10, 2021 read more

Excellent place... fast service... Super nice people. I read what other people wrote about going in and out ... I said let me give it a try... Literally I was in and out in about 5 minutes. It's a great place. read more

I literally walked in the door and right up to the counter and in 2 minutes I was paying for my tag. This is great! I do t know if they are always this empty but I am here on a Saturday at 11:15 am and I am done! The only bad thing is that if you pay with a debit card they charge you 3% fee on top of whatever you paid. But I think k that's a small price to pay to go in and out. They accept cash and debit cards only. No credit cards. And the sign in the door says they are open on Saturday until... " you must be inside the lobby by 12:30" I will definitely be coming here in the future for future needs. My regular tag agency always has a wait of about 45 minutes before you can even get up to the counter. One helpful tip us that they are located between the Winn-Dixie and the Dollar Store. I drove around the whole shopping center before I found them. read more

Tropical Auto Tag Agency - Registration Services Near Me - Miami, Florida

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I wouldn't even give them one star. Customer Service doesn't exist at this place. I went there yesterday to print my car title . I get there around 2:46 I tried to ask one of the lady a question while she was alone with no one in front of her, she told me that I have to check myself in in the machine first and waited, wich I did , anyway there were probably three people in front of me and I was there to take care of something .Now after waiting for probably 20 minutes , they called my name and went back to her and explained to her that I was there to have my title print. She turned around and said something in Spanish to the other old lady sitting right behind her and as she turned back she replies to me that it was too late to have my title printed. That I was supposed to be there before 3:00 pm in order to have my title print, that I have to be there at least at 2:00. With no oppologies, no explanations, nothing. . I was pissed . First of alI, I've NEVER heard of such buls**t. I left my job early that day just to make sure that I got there on time and take care of that. Secondly I got there at 2:46 before 3:00 pm... But you know what... I m not surprised at all. Because while I was sitting there waiting I saw how they were treated other customers and I'm writing this review anyway but I know for sure they don't care , not even the owner or whoever is in charge. Because on one of the window inside there, they have a note saying " PLEASE BE NICE TO OUR EMPLOYEES WE REALLY NEED THEM TO COME BACK TO WORK TOMORROW " . I laughed!! That says it all to me. As a person who work in customer Service for the past 15 years. I couldn't believe what I was reading . So as frustrated as I was I just left. For sure I will never put me foot there again . Please be aware!! They don't care . This place is garbage. read more

Don't waste your time here. The customer service is horrible and employees will make it their mission to make every step of the process more difficult than it needs to be. Ended up going to "Kendall auto tag agency" after being fed up with this place and the employees were far nicer and more helpful. Would give this place zero stars if I could. read more

Absolute worst! Very unreasonable and difficult to deal with!!! Take your business elsewhere!!! Trying to transfer title to a scooter. First they were not satisfied with a printed copy of a signed Power of Attorney with a copy of my driver's license appointing my son, who was present with his driver's license with matching same last name and address. I provided another original Power of Attorney four days later, the buyer came again late afternoon from Miami Beach and they "stopped doing title transfers at 4:30 PM, even though they close at 5:00! After being driven 50 miles to Kendall, I felt bad and paid for an Uber for his return home. All of this for a used 50cc scooter worth $1,000!!! Do yourself a favor and take your business elsewhere!!! read more

Place is garbage. I got there at 12:36pm Saturday and the front door was locked with a sign that read must be inside before 12:30pm. I signaled the lady inside through the window she came to the door I asked the lady nicely if she could make an exception as I drove from far away, she flat out said No. Horrible WTF! read more

Tropical Auto Tag Agency - Registration Services Near Me - Miami, Florida

Terrible attendance this is my second bad experience at that place she can't help me because as per her insurance was expired , I have updated insurance in my phone and she doesn't want to see it . After I wait more that 20 min . I moved to cutler bay tag agency they help me a lot this worker are very professional thank you so much for your help read more

Great service. Always helpful and efficient. Just went in to renew 2 registrations. Out the door in 15 minutes! Natalia is great and always has answers for my questions. NOT disappointed. Thing to know: If in doubt, call first to check hours and ask any other questions. Remember, cash or Debit - 3% more for debit. :) read more

What a horrible experience! I went there to print my car title and they told me they couldn't do it. They apparently sent some reports Tallahassee at 4:30 was their excuse. I'm not sure why they're sending reports to Tallahassee a half an hour before they close but when I went to the bird tech agency they helped me right away. I don't think it's fair that people leave work early to get something done and then be told this nonsense. read more

I think I got ripped off. I had to pay $5 to surrender my tag. They only accepted cash and I didn't receive a receipt for the transaction. According to my boyfriend, you don't pay for that service. read more

Great service! I've had plenty of bad experience with other agencies but this one is 5 stars. No line or wait and friendly faces. Can't beat that with these agencies. read more

Walked in today and went straight to the counter. Was assisted immediately and was pleasant experience as Yanet was very customer oriented. I was explained the process and everything got accomplished in a timely manner. I will definitely be returning as the experience is the standard that should be expected. In & out in 20 minutes. read more