Dr. Hoag has been my PCP for almost 10 years. Personable and efficient. He has addressed all of my…read moremedical issues with thoughtfulness and completeness. He has done well sending me notes with my test results and his plans for future tests and visits. Wonderful doctor!

I'm not sure where the negative results are coming from. I have had no issues in my years with CNY…read moreFamily. They have been welcoming and empathic. Dr. Tarala makes you feel as you are part of a family and is willing to sit down and talk about any concerns. I have also seen Dr. Fiacco, he also a wonderful person and a great doctor. I have never waited as long as 30 minutes. However, I think that Upstate has been spoiled in that there usually are not waits. When I lived down state, I always brought a book with me, because I knew I would be waiting for some time. In the end, they are truly wonderful family doctors.

I had been a patient of CNY Family Care for 13 years and they just dropped me claiming I had been…read more"consistently disruptive of staff" - which is simply not true. Let me tell it how it is - this place has too many patients and every Dr I have ever seen here needs sensitivity training and improvement on bedside manner. I was in a traumatic near-death accident in January 2024 and saw Dr. Malvasi as a follow up to being in the emergency room for hypothermia and he was honestly great and compassionate - but wanted me to see MY PCP Dr Clapper like a week later. I was bruised from head to toe still from my accident at that point, and I had questions about my lack of sensation in my legs, feet, arms and hands. I had to explain to the nurse what happened and what I was there for. In walks Dr Clapper - OMG WHAT HAPPENED? why wasn't she prepared? Why did I have to relive my trauma AGAIN when all of this should have been in notes reviewed before walking into the room. At this time, I requested to be moved to Dr. Malvasi's care because he had seemed so compassionate after my accident. My following experiences with Dr. Malvasi were less than ideal - I gained weight due to my depression and PTSD and when I saw him again he asked how I was doing and I said it had been a tough winter - HE LAUGHED and said I CAN SEE THAT BY HOW MUCH WEIGHT YOU GAINED! Real professional. Also, knowing that I had been in an abusive relationship and had difficulty with men - he thought it was also appropriate to make jokes every time I saw him asking if I was dating again yet. Not funny. The last two times I saw Dr Malvasi I requested a specific course of treatment. He said we could discuss that further in 3 months if I did xyz. I did xyz and went back at 3 months and was told CNYFC had new policy for this treatment and to do xyz and come back in 3 months. Right before my next 3 month appointment I received notification that CNYFC would no longer be working with the treatment at all - even though I had been doing what I was told for the last 6 months to receive this treatment. I sent a disgruntled response to the portal and the response I received was that I didn't know what I was talking about and "good luck finding a new pcp". So one time I disagreed with their practices and expressed it and they dropped me like it was nothing stating "consistently disruptive to staff". So a one time expression of dissatisfaction is "consistently disruptive"? Also Dr Malvasi asked at both 3 month follow ups if I was dating yet - still not funny. I really have found in life that when situations like this arise, comparable to being fired from a terrible employer, move on to bigger and better things. I'll find a dr office that doesn't turn people over like an assembly line and actually knows the appropriate way to communicate with patients. Btw I found a new primary care and had an appointment scheduled in less than a week. CNY family care thinks they can treat people like crap as if there are no other physicians around. Read the other reviews - my experience is not unique - and there are plenty of better offices to go to than this one.

Dr Brodey is the best however he is not always taking new patients…read more Dr. Brodey brings commonsense back to medicine; he is is sharp, clever and will take good care of you)as long as you participate in your healthcare like everyone should) Dr. Brodey does tell it like it is however so if you're looking for a doctor that will just tell you what you wanna hear he's not your guy but then again he never goes on a rant and doesn't preach for example when I was overweight he just said "you need to lose some weight - I'm sure you already know why" (and if you don't know, just ask)

I have been seeing Dr Robertson for over 8 years now. He is a wonderful and caring Doctor. He…read moretruly cares about his patients and takes his time to explain everything and answer any questions you may have. He just recently moved to start his own practice in New York Mills.

Did not have enough staff or room. Now is moving and will get the staff needed. He is smart and…read morecaring.

best dermatologist in Utica NY - I was treated him several yeas ago and I never had another issue…read moreor episode for many years. Recently developed another issue regarding an itchy and scaled patch on my scalp so am calling tomorrow to make another appointment with him. Hope he is still taking old patients as it's been years since I have had to seek any treatment from a dermatologist.

Seemed extremely uncaring and ignored half of the issues i brought up to him. Was banned from the…read morepractice after 1 missed appointment, i was extremely disabled by a car accident at the time and with no reminder ahead of the appointment. I called them the next day and was told i was removed for the practice and never allowed back. Zero compassion from these people. Request for medical records by my new doctor ignored for over a week now. DO NOT GO TO THIS OFFICE.

Absolutely ridiculous paperwork turnover time. Was in there on Monday to have staples taken out of…read moremy arm so I can go back to work. All they needed to do was fill out one piece of paper for me to go back to work as a release it's been almost 3 days now and they still have not gotten that back to me so now I miss three more days of work when I have no money to my name.. I even called him concerning this and how important it is and can loose my job. every time I say "will do the best we can" what kind of an answer is that that is completely ridiculous when I have my HR on my ass to get back to work but they can't take 5 min to fill out my release form?! They also did the same exact thing with my disability paperwork took them 75 hours to send it over, almost lost a full week of disability because of this. Do better, be better. People need it

I just had a complete knee replacement at Oneida Healthcare this morning…read more My Anesthesiologist was Dr. Frank Compolo. He explained everything thoroughly and things went exactly as he said they would. He also followed up right after the surgery. Dr. James Dennison performed the surgery without a hitch. The nurses and the PT staff took wonderful care of me as well. Now, its up to me to do my physical therapy.

I had surgery in 4/2025. It was my first time there. The doctors, nurses, and hospital staff were…read moreawesome! Word class heath care. They were kind, friendly and very patient. I really want to give my most sincerest thanks to the Pre Admission Testing department for helping get ready for my surgery. They were really kind and gracious to me!

I've been a patient of Dr. Lori Anderson for years and followed her when she joined Tully Family…read morePracitice. My first contact with TFP was a scheduled yearly physical which changed, at my request, to an acute visit due to concerning symptoms. . I am very grateful to TFP for the willingness and speed that resulted in getting appointments quickly. I've experienced efficiency , competence, thorough and systematic evaluation of all testing and plans going forward, from the entire staff.... never felt discounted or dismissed by anyone there for my questions .... always felt/feel staff are competent, patient-centered, patient and excellent medical providers. .... very glad for following Dr. Anderson to TFP.

This facility has gone waaaaaay down hill in the past year. The new staff (not the Drs.) are…read moredownright rude, uncaring, and have no personality. When you call there, they sound bored and bothered when answering the phone. When you go there, they act like you are bothering them. If you happen to call and have to leave a message, they don't call you back. My son had to have a physical for college and for some strange reason, they sent him to Manlius. So we go all the way out to Manlius to have it done and are told they can't do it because he is not a patient so, I go right back to Canastota-Lenox and the Head nurse says "OH well, there is nothing we can do." This was just days before he had to leave for college. So, they made the mistake and didn't want to do anything to fix it.