To the person reading this in search of their next roofer and/or gutter installer, you can stop…read morelooking now, I've already done all the headache-inducing research for you.
After calling every company in the surrounding PA, DE, and MD areas, scheduling the in-home estimates, suffering through sleezy sales pitches, sad attempts at trying to convincing me I needed the most expensive options, and each one informing me I wouldn't find a better price for a roof of this size and pitch (like, could buy two new vehicles for the price of the roof alone, "better price") from anyone else. I was at the point of giving up and letting my 20-year-old roof cave in on me, when a contractor working on my house suggested I give Rock Roofing a call. I had not come across them in my search, as they weren't plastered all over every piece of junk mail that comes to my house, or advertised ad nauseum, so I thought, what the heck, let's see what fun they have in store for me!
I called to set up an estimate, and the owner (Ted) answered the phone and scheduled a time for an estimate that worked around my schedule, without the usual pressure I felt from other companies to accept a time slot they chose for me or risk losing out on some amazing deal that doesn't exist. On the day of the estimate, a very professional employee, named Smith, came and inspected the roof, in the attic, and the gutters, and asked me what I had in mind as opposed to telling me what I wanted. He then sat down with me and took the time to explain the entire process including, the difference in shingles, gutter replacement and guard installation, skylight and chimney chase cover replacement, and was honest enough to tell me that I did not need the most expensive options and why. He provided me a detailed estimate at which point I almost fell out of my chair, thinking he must have missed half the roof in the estimate. He assured me that it was correct, and then let me know what their availability was if I decided I wanted to move forward without being pressured to make a decision and schedule it on the spot.
Obviously, I decided to go with them. They asked me for no money up front, they arrived early and promptly got to work prepping my entire property to protect it from the work being done. There were about five or six of them working with care and purpose. They took a picture of the only board that needed to be replaced to show me the evidence and put me at ease that I wasn't being charged for something unnecessarily. They were all extremely polite and respectful of my property. They even pulled the cooler inside my garage I had brought for them and closed the place up for me after thoroughly cleaning the property when the job was completed in a single day!
Just when you think it can't get any better, the owner personally called me to schedule a time to meet with him to go over the job and make sure everything was to my satisfaction before ever asking for payment. Ted met me in the middle of the afternoon on a Saturday and walked around the entire house and explained all the work in detail. He even noticed there were handprints on a section of siding and apologized and said he would have someone out first thing on Monday to take care of it, despite me telling him not to worry about it. Clearly, he takes pride in his company, workmanship, reputation, and attention to detail, which is not something you find very often anymore. I am so impressed and happy with everything about my experience with them and their work, which has been completed for a few months now and everything is still flawless. I wish more businesses like this existed. I give Rock Roofing the highest of recommendations and commend them on staying true to their values, and ethical business practices in a world where it is no longer easy to do. Good people like them deserve your business. You won't regret it and your house will look amazing too!