The best service and price around Tennessee. Thanks for…read moreserving the community whith honesty and kindness always.

I was in town from California and my father passed away. I have never had to deal with anything…read morelike this before and Gerald and J.J. were just so helpful and caring. They helped guide me through the whole process of getting the death certificate and having my father's remains interned at the VA cemetery. They took great care and respect from receiving the body, setting up a small viewing, and getting the cremated remains to me. They were very upfront with their fees and went above and beyond with their execution of services. I will be forever grateful for everything they did for me during one of the most difficult times in my life.

As a whole, Hermitage delivered a bad experience that made a difficult time harder. My hunch is…read morethat our experience would have been different had we 1) spent more and 2) been able to pay the entire cost upfront. There was good and bad, and the memorial was nice when we finally got there (a month after passing), but the communication was terrible. Constant phone tag, missed timelines, and sloppy delivery on commitments, in the midst of being pitched every upsell opportunity or add-on. Did they not call you back when they said they would? Well, you have to call, leave a message, and wait for another callback. I was not asked if I wanted the $200 booklet package or the $300 one, and noticed that the $300 one was already applied (I did want that one, but they didn't know that, and I guess they assumed I didn't know about the $200 option). The first time we met, a "complimentary" orb made of our loved one's ashes was mentioned, but was never talked about again and wasn't listed in the final item list. They either took few notes or didn't share them, so I constantly had to re-explain everything. Get a CRM or something guys, come on. Our loved one's non-embalmed, pre-cremation visitation, which was delayed until a week after her passing, was punctuated by the sound of laughing employees, cutting up about something right outside of the door. If it wasn't due to our spend, it was due to incompetence, and neither is acceptable. What we requested was exactly what our loved one wanted, plus *extras* we chose to add. Our family was provided with a list of providers who would have completed her wishes without problem, but we chose this business because we have had many dealings with them in the past, and hoped a corporate experience would make things easier for us. This place, and any with "Dignity" branding, is part of a corporation called SCI. They buy up independent locations and keep their names, and according to a watchdog study a few years ago (as reported on by CBS), have a large portion of the market while charging more on average than their competitors. SCI, and the industry as a whole, thrives off of two things: pre-paying for services and upselling. More folks are opting for cremation over burial, which gives them less upsell opportunities. They make up for this by offering catering, decoration services, or monogrammed pocketknives. My point? If my experience is anything to go by, you're paying more for subpar treatment from people who are more interested in maximizing revenue than honoring their commitments in a timely manner. Protip: Their prices are not listed on their site, but they are legally obligated to provide them over the phone. You do not have to go with the first option you research. If you're spending $15k or more, are paying upfront, and need them to do everything for you, maybe you'll have a better experience. If you're relying on life insurance, are on a limited budget, and can do (or get family to do) some of the legwork (ordering flowers, making a tribute video, getting booklets printed), then look elsewhere.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent. With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

i would definitely recommend this business . Josie was so kind and caring , walking us through any…read morequestions we had during this extremely difficult time . She made herself available at any time we needed her , an continued to keep us informed of grief resources after . They were all wonderful . K . Lyles

When my father in law went into a nursing home, we knew his savings would be whittled away. We met…read morewith Sumner Funeral & Cremation Services and pre-arranged and pre-paid for what he would need. When the time came, all it took was a phone call to Randy and his staff to start the process of handling everything. We didn't have a service, but all other details were taken care of, including shipping my father in law's ashes to the cemetery where his plot was. Almost all details were easily handled by email or phone. For our needs, Sumner Funeral & Cremation Services was easy and inexpensive.

Losing my dad has been one of the hardest experiences of my life, but I am so incredibly grateful…read morefor the care, compassion, and respect shown by Jeff and Tammy. From the very first moment, they treated me with kindness and patience, guiding my family through every step with understanding and grace. They made a difficult and emotional process feel a little less overwhelming, always taking the time to answer my questions and honor our wishes. Everything was handled beautifully and with such attention to detail. They truly care; it just wasn't about doing their job, I will always appreciate the warmth and professionalism they showed during such a painful time. Thank you for helping me give my dad the farewell he deserved.

From the owner: Choice Cremation offers compassionate cremation services in Goodlettsville, TN, helping families…read morenavigate one of life's hardest moments with clarity and care. Our cremation planning service guides you through every detail, including paperwork, death certificates, Social Security notification, and beyond, so nothing falls through the cracks. Our direct cremation package starts at just $1,050 with transparent, all-inclusive pricing and zero hidden fees. What sets us apart: we've partnered with everything. After providing ongoing estate and grief support, long after the cremation is complete. Arrange it online, by phone, or in person, whatever feels right for you. Visit our website to get started today.

Madison Funeral Home is in a great white building with a warm feeling. The funeral directors and…read morestaff are very helpful and strive to give the best service possible. The chapel is large with plenty of room for everyone and has other areas available for food or to talk with loved ones. They want to please the family during their time of grief and provide the comfort of seeing their loved one last time before "going home" with peace and dignity.

From the owner: At Madison Funeral Home, we specialize in providing funeral and cremation services that are both…read moremeaningful and affordable. As a trusted funeral service and cremation provider, our mission is to create a comforting and peaceful environment where we can design personalized memorial services that truly celebrate the legacy of your loved ones. We are proud to be a leading funeral home in Madison, offering a unique combination of traditional funeral and cremation services. If you're looking for a funeral service that will honor your loved one in a truly meaningful way, Madison Funeral Home is here for you.

I posted a review but I guess I got the wrong I'm gonna try this again. my name is Kathy…read moreChandler and I live in Watertown, Tennessee and my husband of 52 years passed away June 16.. my husband was picked up by hunters funeral home and delivered to Parlow funeral home for cremation.. I decided after about four days to go 's and ask if I could visit with my husband for 10 or 15 minutes. I parked on the side where the double glass doors are and I went in and I got to a long hallway and I looked left. I didn't see anyone so I went down the hall toward the front of the building, knocking on the asking is there anybody here? Is there anybody here? I found no one so I had heard people talking at the other end of the hall with a single glass door went out into a parking lot. I proceeded down that hallway and when I got to the glass doors, a woman, a blonde, middle-aged woman let me at the door and open the door and her first question was to me." How did you get in here?" I told her that I had come through the double doors on the side parking lot and she proceeded to act like I was lying and said the man that just left has just locked all these doors.. so trying to lighten the mood a bit. I said well I assure you I open those doors before I came through them. She either did not get the humor or didn't think it was humorous she said what can I do for you and I proceeded to tell her my husband is here and I would like to visit with him for approximately 15 minutes. I told her how long we were married, and that he had passed away On 16 June. So she asked me what his name was and I said Jeff Chandler., well she said to me we do not have a Jeff Chandler here. And I said to her yes you do he's here., and she proceeded to tell me that she answers the upfront and she would know if he was here, so I told her Hunter's funeral home picked him up in Gallatin and brought him here to be cremated. She said oh well if he's here he would be he's out in the back parking lot in a building in our 10 she man cooler., which wasn't a very good visual for me having my husband gone only four days. I just don't see necessary why she would've had to have told me that but anyway she said if he is here and it was a she told me if I wanted to see him that I would have to call funeral home and have them come pick him up and take him to Watertown and have him Prepped for visitation , I said to her that is not necessary. I just see him for a few minutes to tell him goodbye.. well she told me that that was not possible that I had to take it up with Hunter's and led me to the back door and more or less put me out to go and that was the end of it. Needless to say, I sit in the car and cried and cried as I looked at the crematory building thinking of him in a 10 person cooler with nine other people possibly just not a good situation.. I would really love to have an apology from this lady and let her know that that is really not the way you talk to people you don't start out with "what are you doing in here " like you broke into the place and in telling you that your husband's not there that she answers the phone and she would know if he was there when I'm trying to tell her yes he is here. Anyway, hopefully they have cameras or record and show exactly what the conversation was and when I came in the door and when I went out the door, etc., etc.. Thank you so much for taking the time to read this

This place was amazing they were very respectful and if we needed something or wanted something…read morethey were right there to fix it 10/10 I'm using this place for all my funeral needs

The employees are very professional and did a great job for my friends funeral…read more The Funeral Home is very clean and beautiful

My family has used this facility for the passing of 3 different family members in the last 10…read moreyears. Every person that we dealt with was kind and patient, offered care and direction every step of the way. From the care of the deceased, the help setting up for the viewing, moving the flowers to the burial site, the staff was wonderful and helpful and kind. The funeral home itself is a it dated, but in the way that feels like home, comfortable, cozy, like grandma's house. There were several conveniently located bathrooms near the main viewing rooms and a kitchenette/coffee & cake room up a short flight of stairs for snacks and drinks and taking a breather from the greeting of the visits. Sadly Grandpa's passing marks the last of the family that will use the services of Phillips-Robinson. But only because we don't have any more family in Nashville. Thank You for all your help during our difficult times.